The order took a very long time to deliver, almost 5 weeks. This without any real explanation. And then it turned up out of the blue so I couldn’t check the delivery. Can’t comment on the wine yet, re... See more
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It really says something when I could have WALKED from my house to Mellesima's unit in Bordeaux faster than the month it has taken them to pick a box of 6 bottles of champagne off the shelf, lob a sti... See more
Company replied
Firstly, Millesima had a wine in stock which I couldn't find anywhere. Even the restaurant we originally bought the wine in couldn't obtain it for me. Ordering via the website was easy and I receiv... See more
Excellent service where they went above and beyond. At very short notice an order was shipped from France to the UK on time for a special birthday. A special mention to Maeva who even organised a bi... See more
Company replied
Company details
Information provided by various external sources
Millesima is the leader of fine wine and en primeur fine wine merchant since 1983. 2,500,000 bottles in our cellars from the very best vintages produced in Bordeaux, Burgundy, the Rhone Valley, Alsace, Champagne... Over the last 20 years, we have made more than 300,000 deliveries to our 70,000 customers in Europe.
Contact info
87 quai de paludate, 33050 - CS 11691, Bordeaux, France
- 08009170352
- agimbert@millesima.com
- www.millesima.co.uk
3.2
Average
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not what I was expecting.
The order took a very long time to deliver, almost 5 weeks. This without any real explanation. And then it turned up out of the blue so I couldn’t check the delivery. Can’t comment on the wine yet, really. Albeit first 2 bottles have been disappointing.
October 1, 2026
Unprompted review
My order has still not been delivered!
September 11, 2026
Unprompted review
Most trustworthy company
Most trustworthy company, I made a big expensive mistake in a order , but fair play to Millesima they refunded me after I returned the item without any argument, they could have dug their heels in but didn’t, full credit to them for their customer support.
July 12, 2026
Unprompted review
Walking to France is Quicker than Millesima's Delivery Service
It really says something when I could have WALKED from my house to Mellesima's unit in Bordeaux faster than the month it has taken them to pick a box of 6 bottles of champagne off the shelf, lob a sticker on it and get it to me. How is it even possible to operate so slowly? Who wants to wait a month for delivery? They may have been marginally cheaper than next day delivery on Amazon but the celebrations that the champagne were for are now distant memories but what I won't forget is never to use Millesima again. Santé
August 11, 2026
Unprompted review
Reply from MILLESIMA
Dear Sir,
Thank you for taking the time to share your feedback. We are genuinely sorry if you were disappointed by the delivery time, despite the information provided on our website when you placed your order.
Please note that we also offer an express delivery service, which was available to you at the time of your purchase. We do our utmost to honour our commitments and remain at your disposal should you require any further clarification or assistance.
Kind regards,
Millésima
5 week delivery
Sadly the delivery was nearer to 5 weeks (actually 4 weeks 4 days) rather than the stated 2-3 weeks.
Otherwise ok, but be prepared to wait over a month.
June 16, 2026
Unprompted review
Reply from MILLESIMA
Dear Customer,
Thank you for your patience and please accept our sincere apologies for the longer delivery than expected and estimated.
We appreciate you still found the wine otherwise okay, but we will make sure your comments are shared with our team so we can improve our delivery.
Yours Sincerely,
Millesima Team
Wine selection is great
Wine selection is great. Yes the shipping takes a while but we were clearly made aware of this before ordering. Done 3 orders so far and very happy - thanks
December 4, 2025
Unprompted review
Great wine packaged well only complaint…
Great wine packaged well only complaint was it took over a month to arrive so if ordering make sure you order well in advance
October 10, 2025
Unprompted review
Hopeless
Hopeless.
Orders being processed but never delivered.
Difficult to contact or deal with.
Not convinced at all by their operation.
May 5, 2025
Unprompted review
Reply from MILLESIMA
Dear Mr Lilliman,
We have read your review and are very surprised by it. Since April, you have asked us to refuse all orders placed in your name, especially during your absence, as it seems you have been the victim of hacking.
Thank you for contacting us to discuss this matter.
Best regards,
Millésima Team
Made many orders already and have some…
Made many orders already and have some open subscriptions as well. always great service!
February 23, 2025
Unprompted review
Fantastic purchase
Fantastic purchase, straight forward from start to finish
January 7, 2025
Unprompted review
Unfair !
Unfortunately, my experience with your company is a very negative one. And mainly the way I was treated was highly unacceptable. One bottle broken and plenty of wine on the other bottles. The reaction of Millésima : you signed off (which is not the case) and we do not have any responsibility. Pictures have been sent of the damaged delivery, but no results. We feel treated in a very unfair manner.
December 16, 2024
Unprompted review
Reply from MILLESIMA
Dear Sir,
Thank you for sharing your feedback, and we are truly sorry to hear about your negative experience. Your concerns are important to us, and we regret the inconvenience caused by the damaged delivery and the way you felt treated throughout the process.
Please rest assured that our team has reached out to you directly to resolve this matter and offer appropriate compensation. We value you as a customer and are committed to ensuring a satisfactory outcome.
If there’s anything further we can do to address your concerns, please don’t hesitate to get in touch.
Sincerely,
The Millesima Team
Prompt effective service
Prompt effective service. Wine arrives in good condition and is of the requested vintage unlike some wine suppliers!
December 14, 2024
Unprompted review
Chateau Peyrabon
Very good quality wine. Delivery took longer than expected.
September 13, 2024
Unprompted review
Reply from MILLESIMA
Dear Sir,
We have read your review and would like to thank you for taking the time to tell us about your experience at Millésima.
Indeed, as we are concerned with the proper conservation of wines during the summer period, shipments are carefully handled according to temperatures, which is why the delivery time was slightly extended.
We are delighted that you liked the wine and thank you for your confidence.
See you soon on Millésima.com!
Yours sincerely,
Millésima Team
Great service
April 29, 2024
Unprompted review
Excellent Customer Services
Although the delivery of the product was delayed by a few days, the service provided by the company was outstanding, with them providing me with constant updates relating to the delivery of my product.
May 1, 2024
Unprompted review
Reply from MILLESIMA
Dear Sir,
We have read your review and would like to thank you for taking the time to tell us about your experience with Millésima.
We received your email asking about the delivery time for your order. As May 1st was a public holiday in France, we got back to you on May 2nd to inform you that the customs clearance process was underway, which enabled us to organize a first delivery attempt on the 4th and a final delivery on May 7th.
The customer experience being our priority, we sincerely apologize for the inconvenience caused.
We would like to thank you for your confidence, and we look forward to working with you on your next order to make your experience even more pleasant. We remain at your entire disposal.
Yours sincerely,
Millésima Team
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