Severe shoulder pain & back pain due to damaged mattress
I purchased a 10 Inch Classic Firm Memory Foam Mattress (Full) from milliardmattress.com on May 26, 2025 (Order #46004) for $269.99.
Within a few months, both my wife and I started experiencing severe back and shoulder pain while sleeping on this mattress. At first I thought it might be related to the bed frame, because the mattress seemed to have sagging or uneven support.
Since October 2025, I have been contacting Milliard customer service requesting a return or warranty resolution, but the issue has not been resolved.
When I inspected the mattress by removing the outer cover, I discovered discoloration inside the foam layer, even though there were no spills or misuse.
On February 11, 2026, a customer service representative emailed me stating:
"I have issued a full refund. Please allow us a few business days to process it."
However, the company later changed their position and said only a 25% refund might be provided, and even that has not been issued.
After months of communication, the issue is still unresolved. My wife has even consulted a doctor for shoulder pain, which started after using this mattress.
I hope the company will honor their written refund confirmation and resolve this issue fairly.