I absolutely love every single item I purchased! I never take necklaces, earrings or bracelet off. All pieces are as pristine after showering/gym/ using cosmetics, as they were when I bought them.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Jewellery for every version of you. Designed by Milly, loved by you.
63-66 Hatton Garden, ec1n8le, London , United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I only give 4 stars because I bought some beautiful earrings which arrived quickly and they are beautiful but unfortunately my skin reacts to them. However their customer service team (mentioning Aimee who I spoke with) responded to me within 24 hours of me contacting them to explain this. They are now sending me a necklace because of this. They have been incredibly helpful and responsive. I couldn’t fault them really. I look forward to buying more pieces in the future x

Reply from Milly Grace
My order was shipped almost straight away and I was kept informed throughout the process. Unfortunately Royal Mail did not deliver my package but marked the package as delivered.
I contacted Milly Grace and the costumer Service was fantastic. Not only did they dispatch my order again, they also fast tracked it. The communication was prompt, Professional and empathetic. I will definitely be making more orders through out the year for up and coming birthdays and celebrations. 5*’s to Milly Grace x

Reply from Milly Grace
I bought some small Huggy hoop earrings just before Christmas, for myself. I bought them in the hope that I could wear silver coloured earrings if they were stainless steel. I also got a free set of gold coloured hoops. They are fabulous, I can leave them in !! I’ve not taken them out since the beginning of December, when I bout them and it’s now February. They clearly stated that they were stainless steel. I see one reviewer said they didn’t know this. I am allergic to silver earrings and my ears go red, burn and itch after only a couple of hours. These earrings have exceeded my expectations. ( Bought through IG as Harley the Greyhound) Thank you Milly & Grace

Reply from Milly Grace
Absolutely love this brand! I’ve owned several pairs of their earrings over the past few years and always have a pair in — they hold up brilliantly.
The fact that I can wear them to the gym, in the shower, and even swimming is such a game changer. As a busy mom, it’s one less thing I have to think about.
Milly Grace has my support to the end 🤍

Reply from Milly Grace
I absolutely love every single item I purchased!
I never take necklaces, earrings or bracelet off. All pieces are as pristine after showering/gym/ using cosmetics, as they were when I bought them.
I also LOOOOVE the fact it’s a small brand that actually cares about customers. I will never purchase my jewellery any where else and highly recommend Millie Grace! ❤️

Reply from Milly Grace
I’m so glad I discovered this company!! Finally gold Huggies that I can sleep, gym and swim in. The jewellery is beautiful, wonderful customer service. I’ve placed 2 orders already and I’m sure there will be many more!

Reply from Milly Grace
A really lovely small business with beautiful jewellery. Fantastic customer service in helping resolve a small issue. Will definitely recommend this brand to friends and family.

Reply from Milly Grace
The company is brilliant the jewellery is lovely and unique, abought a necklace but the clasp was working properly so as they didn't make the one I had anymore they let me keep it and pick anything I wanted for no extra charge I will buy again they are trust worthy 👍

Reply from Milly Grace
I have been buying my silver jewellery from Milly Grace since 2019 where I discovered them due to the gorgeous giraffe huggies. Almost every earring in my ears is a milly grace piece, (I have 9 ear piercings) . I decided to look at the website, added a few items to my basket noting how expensive they had become, even in the sale, only to notice that the silver items, despite being called silver are actually all just stainless steel!! It's a good job I checked the materials tab.
These are ridiculous prices for stainless steel! All I can assume is that businesses is poor and they've had to cut costs, trying to sell the cheap nasty jewellery as tarnish free! News flash, silver rarely tarnishes, and if it did you just clean it with a silver polishing cloth.
I make hammered silver jewellery I know how much it costs, even if theirs was silver, it's overpriced. There is no excuse trying to trick people by labelling jewellery as silver when it is not!
Avoid! Such a shame.

Reply from Milly Grace
Incredible customer service! My Order was meant to be delivered on a Monday and by Thursday nothing had turned up. I emailed the team to see if there was a way they could track my order on their side as it had just been sat in the sorting office from what I can see. They were straight on it and gave me an update that it should be with me the following day - if it wasn’t I should contact again. Low and behold the package still didn’t arrive. Aimee helped tremendously and my earrings finally came by the following Monday; everything was perfect.
This kind of service makes a customer want to come back! I know this won’t be the last time I order thats for sure - thank you for having such a wonderful team!

Reply from Milly Grace
Wonderful company with beautiful jewellery and fantastic customer service - I had an order issue which they resolved immediately and ensured I got the jewellery I love. It feels like a company that not only has very high quality products but also run by people who are genuinely caring and keen to ensure you have the best experience! I'll definitely by ordering from them again!

Reply from Milly Grace
Fantastic company with excellent customer service and beautiful jewellery. I wanted to exchange something (not because I didn't love it but because I was bought two of the same item) and this whole process was made much easier by excellent communication with the team, they were so helpful. I am excited to receive my exchange pieces, highly recommend this company if you are looking for affordable but high quality jewellery.

Reply from Milly Grace
I have brought so many pieces from Milly Grace, not just for myself but friends and family as well. Recently had a problem with a pair of earrings I brought for christmas, spoke to Aimee who quickly sorted the problem for me, thank you Aimee! Can't fault customer service and the jewellery is beautiful. Looking forward to my next piece

Reply from Milly Grace
I ordered a matching necklace and bracelet which arrived very quickly. Unfortunately although it was very pretty it was not quite right for me. I sent this back it did take 10 days before I received my refund but having emailed them asking what has happened they found out it went to the wrong warehouse ( may I add not my fault the post office put the label on ) anyhow once they found this I was paid my refund the same day so I would recommend using this site they have some lovely jewellery and really good service

Reply from Milly Grace
Wonderful company! Fantastic customer service and great care with their products. Very happy!

Reply from Milly Grace
I came across Milly Grace on Instagram and put in a request for a couple of pieces for my birthday. The jewellery is so beautiful, and when I had a query about a pair of their earrings, they responded the same day via email and were so kind and helpful. I will definitely be buying more from Milly Grace in the future! What a fabulous brand.

Reply from Milly Grace
Lovely ear rings and necklace..they are really good quality and I love how you can swim wearing them. I had a small issue with delivery and this was dealt with very quickly by the friendly customer service person. Very happy and I am sure I will be back to buy more ☺️

Reply from Milly Grace
I had an issue with one of my orders but they couldn’t have been more helpful to resolve things. Lovely products and excellent customer service. I’m sure I’ll be back for more!

Reply from Milly Grace

Reply from Milly Grace
Received for Christmas, they earrings are okay. They seem a bit cheap and flimsy for the price tag.

Reply from Milly Grace
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.