Milly Grace Reviews 131

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items remain pristine even after extended wear and various activities. Many people also highlight the exceptional customer service, describing the staff as incredibly helpful, responsive, and caring, often resolving issues promptly and efficiently. The ordering process is frequently mentioned as smooth, with fast dispatch and delivery. However, some customers also noted that certain items, particularly earrings, were perceived as cheaply made or difficult to fasten. A few people expressed disappointment when they discovered discrepancies between product descriptions and the actual materials, leading to skin reactions for those with sensitivities.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and well-made jewelry.... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality of the jewelry,... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the team's... See more

Order

Consumers generally express satisfaction with their orders. Many reviewers praise the quick dispatch and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love every single item I purchased! I never take necklaces, earrings or bracelet off. All pieces are as pristine after showering/gym/ using cosmetics, as they were when I bought them.... See more

Company replied

Rated 5 out of 5 stars

Beautiful jewellery and incredible customer service. Ordered two earrings and totally missed the 3 for 2 offer, I emailed after and they added the extra piece I’d asked for on afterwards. Such amazing... See more

Rated 5 out of 5 stars

Love everything about this company!! As a runner, so happy to finally find jewellery I can wear whatever the weather. I am so excited to get my moonstone necklace alongside all my other bits in their... See more

Rated 5 out of 5 stars

My first order from Milly Grace has just arrived, complete with a free pair of earrings. Everything appears to be well made and the huggies are very comfortable to wear. Excellent delivery time - dis... See more

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Rated 1 out of 5 stars

NOT WORTH THE MONEY: We purchased earrings from Milly Grace. Their earrings are so cheaply made. They are expensive and yet so flimsy, with clasps that bend easily and then do not close properly. Th... See more

Company replied

Rated 5 out of 5 stars

I loved my order of the Gold clasp bangle and the free earrings. I’m such a fan of the quality of the jewellery but more so the excellent customer service I experienced. I had an issue with my order... See more

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Rated 5 out of 5 stars

Brought some earrings for my daughter and they are absolutely beautiful. Very very quick delivery, dispatched the same day with tracking every step of the way, and txts every step of the way, which ma... See more

Rated 5 out of 5 stars

I found Milly Grace by accident when looking at jewellery by edge of ember. And boy am I glad I did! Because since I started buying MG, I’m now on 38 items I’ve purchased & then a few gifts I’ve had t... See more

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Rated 1 out of 5 stars

0 stars - dishonest pricing. Beware of dishonest pricing - even if you buy it they won't send it! I bought three necklaces for the price shown to me after seeing them in an Instagram advert.... See more

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Rated 5 out of 5 stars

What a super company. I placed my first order just a few days ago, and have been really “wowed” by their customer service. We received several confirmations that the order had been placed, dispatched... See more

Rated 5 out of 5 stars

My order was shipped almost straight away and I was kept informed throughout the process. Unfortunately Royal Mail did not deliver my package but marked the package as delivered. I contacted Milly G... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of silver Huggies and charms x 2 paid really lovely. You can change the charms to have different looks. Really comfy to wear I have sensitive ears no problem with these. Can wear t... See more

Rated 5 out of 5 stars

I have purchased multiple items from Milly Grace in both gold and silver for myself and as gifts and all the items are beautiful, well made and look lovely on. I have sensitive ears and react to nicke... See more

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Rated 5 out of 5 stars

Received my earrings a week ago just before a long weekend away. I hill walked, cycled, slept, showered all in my free hoops and they are still in my ears today. They are honestly the most comfortable... See more

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Rated 5 out of 5 stars

My jewellery was delivered in great time in beautiful individual velvet pouches, perfect for gifting or just to store. The personal handwritten note was a lovely touch and makes you realize the sincer... See more

Company replied

Rated 5 out of 5 stars

Millie Grace are brilliant,they have such beautiful jewellery that both my daughter and I love. I put the wrong postcode down for my last order and contacted them,Aimee helped me sort it all out,noth... See more

Company replied

Rated 5 out of 5 stars

The jewellery from Milly Grace is so beautiful and elegant, I’ve loved all of the pieces I’ve bought! I’ve worn my Gold Ultimate Mini Hoops daily since I bought them and am so happy with their quality... See more

Rated 5 out of 5 stars

I came across Milly Grace on Instagram and put in a request for a couple of pieces for my birthday. The jewellery is so beautiful, and when I had a query about a pair of their earrings, they responded... See more

Company replied

Rated 5 out of 5 stars

Everything about my experience with Milly Grace has been wonderful, ordering was easy and free hoops were a great bonus - when I received them I was so impressed by how luxe they feel and how light an... See more

Rated 5 out of 5 stars

Amazing service! Never used this company before and fell in love with the chubby hoops. I ordered on Thursday and by Friday they were out for delivery! Speedy service and gorgeously wrapped with a lov... See more

Rated 2 out of 5 stars

I have been buying my silver jewellery from Milly Grace since 2019 where I discovered them due to the gorgeous giraffe huggies. Almost every earring in my ears is a milly grace piece, (I have 9... See more

Company replied

Rated 3 out of 5 stars

Took about 3 weeks for my order to arrive (not the 3-5 days delivery as stated at checkout), with no communication in the meantime, and unfortunately, one of the huggies has already broken when I was... See more

Company replied

Rated 4 out of 5 stars

I only give 4 stars because I bought some beautiful earrings which arrived quickly and they are beautiful but unfortunately my skin reacts to them. However their customer service team (mentioning Aime... See more

Company replied

Rated 4 out of 5 stars

I ordered a matching necklace and bracelet which arrived very quickly. Unfortunately although it was very pretty it was not quite right for me. I sent this back it did take 10 days before I receive... See more

Company replied

Rated 4 out of 5 stars

The mini clicker hoops I ordered are a lovely size but one of the pair is particularly difficult to do up. It doesn't line up straight so is quite fiddly to get in. I can't wear them if I'm in a hur... See more

Company replied

Rated 4 out of 5 stars

Lovely jewellery and very responsive when dealing with an issue, offering a replacement product very swiftly.

Rated 5 out of 5 stars

I ordered a pair of the Sunflower Huggies back in March and they did unfortunately tarnish (I believe this was before the change to tarnish free jewellery). After contacting the team at Milly Grace th... See more

Rated 5 out of 5 stars

I have brought so many pieces from Milly Grace, not just for myself but friends and family as well. Recently had a problem with a pair of earrings I brought for christmas, spoke to Aimee who quickly s... See more

Company replied

Rated 5 out of 5 stars

The customer service team are so so lovely, my bracelet that I purchased didn’t have the strongest clasp and after a few wears I lost it. I emailed them just to let them know about the product and the... See more

Rated 1 out of 5 stars

i Ordered some earrings as a gift, paid extra for quick delivery. I have now just had an email after chasing them for my order to be told its out of stock and will be delivered on 21sy May !!!! They... See more

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Rated 5 out of 5 stars

I was lucky enough to receive a refund on my order in their Boxing Day draw, which was an amazing surprise! I love the gold hoops which are exactly the right size for my ears, love that I can use them... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I discovered this company!! Finally gold Huggies that I can sleep, gym and swim in. The jewellery is beautiful, wonderful customer service. I’ve placed 2 orders already and I’m sure there... See more

Company replied

Rated 5 out of 5 stars

I bought some small Huggy hoop earrings just before Christmas, for myself. I bought them in the hope that I could wear silver coloured earrings if they were stainless steel. I also got a free set of g... See more

Company replied

Rated 5 out of 5 stars

I have worn the shooting star earrings on many runs and cycles and they look like new. I don't even take them out when showering every time. All the jewellery I have brought is so well made and elegan... See more

Rated 5 out of 5 stars

Just got my order today beautiful love love it all and thank you for my free gift kind of you guys will definitely be ordering again soon love your stuff xxxxxx

Company replied

Rated 5 out of 5 stars

I do not have words for how wonderful Milly Grace are. The customer service team, Aimee in particular, went above and beyond in helping to sort my problem and responding quickly. Aimee was so kind and... See more

Company replied

Rated 5 out of 5 stars

Incredible customer service! My Order was meant to be delivered on a Monday and by Thursday nothing had turned up. I emailed the team to see if there was a way they could track my order on their sid... See more

Company replied

Rated 5 out of 5 stars

Really lovely jewellery, good quality and comfortable to wear. I had a slight problem with a hinge on one of my huggie earrings, but a quick email and the problem was resolved quickly and efficiently.... See more

Rated 5 out of 5 stars

My daughter had a Milly Grace necklace on the top of her Christmas present list - it was very popular, and showing as sold out, but the company found one in stock and arranged a very swift delivery. H... See more

Company replied

Rated 5 out of 5 stars

Great speed of delivery and jewellery feels like high quality (we have purchased earrings, rings and necklaces) - lovely designs, speedy delivery, great quality. What's not to like!

Rated 5 out of 5 stars

I lost a hoop on the first day of wear, the team at Milly Grace offered me a personalised discount code to replace the earrings! Super quick responce - during the xmas period! The new pair arrived pro... See more

Company replied

Rated 5 out of 5 stars

Absolutely gorgeous jewellery, I bought 2 of the waterproof bangles and got some free earrings.....I am sooooo happy with them. They arrived promptly in beautiful packaging.

Rated 5 out of 5 stars

Aimee was a pleasure to deal with. I contacted her to resolve a problem and she did so straight away and was so professional. I will be buying more and can’t praise you enough for your customer care.... See more

Rated 5 out of 5 stars

Wonderful company with beautiful jewellery and fantastic customer service - I had an order issue which they resolved immediately and ensured I got the jewellery I love. It feels like a company that n... See more

Company replied

Rated 5 out of 5 stars

UPDATE: Milly Grace responded and resolved the situation very quickly. The fault did not lie with the company but Royal Mail. They handled the problem with great efficiency. Thank you. The produc... See more

Company replied

Rated 5 out of 5 stars

Ordered some with the buy 1 get 1 free deal. I needed some basics so got 2 sets of simple silver hoops in different sizes. They came quickly and in lovely packaging! They’re simple and dainty but with... See more

Rated 5 out of 5 stars

Not only is the jewellery stunning and sees me through tough workouts but the customer service is amazing! I love the personalised notes with every order and I had a slight issue and had to change my... See more

Rated 5 out of 5 stars

I knew I was getting the 12mm gold hoops free so I ordered a pair and got two pairs for the price of one. I wear them both together as I have my earlobes pierced twice. They look fab together. The qua... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Milly Grace. Very helpful polite and efficient. Jewellery is of a nice quality too. Can’t fault any aspect of my purchase and experience.


Company details

  1. Jewelry Store

Written by the company

Jewellery for every version of you. Designed by Milly, loved by you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

131 reviews

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Rated 4 out of 5 stars

I only give 4 stars because I bought…

I only give 4 stars because I bought some beautiful earrings which arrived quickly and they are beautiful but unfortunately my skin reacts to them. However their customer service team (mentioning Aimee who I spoke with) responded to me within 24 hours of me contacting them to explain this. They are now sending me a necklace because of this. They have been incredibly helpful and responsive. I couldn’t fault them really. I look forward to buying more pieces in the future x

February 9, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for taking the time to leave such a thoughtful review! We’re really glad we were able to help and find a solution for you. It truly means a lot that you’d consider shopping with us again, and we can’t wait to welcome you back in the future. Thank you again for your kindness and support, MG x

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Rated 5 out of 5 stars

My order was shipped almost straight…

My order was shipped almost straight away and I was kept informed throughout the process. Unfortunately Royal Mail did not deliver my package but marked the package as delivered.
I contacted Milly Grace and the costumer Service was fantastic. Not only did they dispatch my order again, they also fast tracked it. The communication was prompt, Professional and empathetic. I will definitely be making more orders through out the year for up and coming birthdays and celebrations. 5*’s to Milly Grace x

February 5, 2026
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Reply from Milly Grace

Thank you so much for your kind and thoughtful review. We’re really glad we could help get this sorted for you and truly appreciate your understanding. It means the world to us that you felt supported throughout, we can’t wait to be part of your upcoming celebrations this year. MG x

Rated 5 out of 5 stars

I bought some small Huggy hoop earrings…

I bought some small Huggy hoop earrings just before Christmas, for myself. I bought them in the hope that I could wear silver coloured earrings if they were stainless steel. I also got a free set of gold coloured hoops. They are fabulous, I can leave them in !! I’ve not taken them out since the beginning of December, when I bout them and it’s now February. They clearly stated that they were stainless steel. I see one reviewer said they didn’t know this. I am allergic to silver earrings and my ears go red, burn and itch after only a couple of hours. These earrings have exceeded my expectations. ( Bought through IG as Harley the Greyhound) Thank you Milly & Grace

December 1, 2025
Unprompted review
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Reply from Milly Grace

Thank you so much for such a thoughtful and detailed review. We’re absolutely delighted to hear the earrings have exceeded your expectations and that you’ve been able to wear them comfortably for so long, that really means everything to us.
We’re so grateful you found us (and via Harley the Greyhound too!) and truly appreciate you taking the time to share your experience, MG x

Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand! I’ve owned several pairs of their earrings over the past few years and always have a pair in — they hold up brilliantly.

The fact that I can wear them to the gym, in the shower, and even swimming is such a game changer. As a busy mom, it’s one less thing I have to think about.

Milly Grace has my support to the end 🤍

February 7, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for this gorgeous review. We’re so happy to hear how well your earrings have held up and that they make life a little easier, especially as a busy mum! Your support truly means everything to us, MG x

Rated 5 out of 5 stars

I absolutely love every single item

I absolutely love every single item I purchased!
I never take necklaces, earrings or bracelet off. All pieces are as pristine after showering/gym/ using cosmetics, as they were when I bought them.

I also LOOOOVE the fact it’s a small brand that actually cares about customers. I will never purchase my jewellery any where else and highly recommend Millie Grace! ❤️

February 7, 2026
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Reply from Milly Grace

Thank you so much for such a beautiful review. This truly means the world to us. We’re so happy to hear your pieces are holding up so well and that you’re loving them as much as we do. Your support of our small brand genuinely means everything, thank you for recommending us! MG x

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Rated 5 out of 5 stars

I’m so glad I discovered this company!

I’m so glad I discovered this company!! Finally gold Huggies that I can sleep, gym and swim in. The jewellery is beautiful, wonderful customer service. I’ve placed 2 orders already and I’m sure there will be many more!

February 5, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for such a lovely review. We’re so happy you discovered us and that the huggies are working perfectly for your everyday wear. It means the world to us that you’ve already placed multiple orders, we can’t wait to welcome you back again. MG x

Rated 5 out of 5 stars

A really lovely small business with…

A really lovely small business with beautiful jewellery. Fantastic customer service in helping resolve a small issue. Will definitely recommend this brand to friends and family.

February 4, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for your kind words. We’re really glad we could help and that you’re loving the jewellery. It means the world to us that you’d recommend us, we truly appreciate your support, MG x

Rated 5 out of 5 stars

The company is brilliant the jewellery…

The company is brilliant the jewellery is lovely and unique, abought a necklace but the clasp was working properly so as they didn't make the one I had anymore they let me keep it and pick anything I wanted for no extra charge I will buy again they are trust worthy 👍

February 4, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for your lovely review , Karen. We’re really glad we could help and that you’re happy with your jewellery. It means a lot to know you trust us, and we can’t wait to welcome you back again, MG x

Rated 2 out of 5 stars

Silver jewellery is no longer made from silver.

I have been buying my silver jewellery from Milly Grace since 2019 where I discovered them due to the gorgeous giraffe huggies. Almost every earring in my ears is a milly grace piece, (I have 9 ear piercings) . I decided to look at the website, added a few items to my basket noting how expensive they had become, even in the sale, only to notice that the silver items, despite being called silver are actually all just stainless steel!! It's a good job I checked the materials tab.

These are ridiculous prices for stainless steel! All I can assume is that businesses is poor and they've had to cut costs, trying to sell the cheap nasty jewellery as tarnish free! News flash, silver rarely tarnishes, and if it did you just clean it with a silver polishing cloth.

I make hammered silver jewellery I know how much it costs, even if theirs was silver, it's overpriced. There is no excuse trying to trick people by labelling jewellery as silver when it is not!

Avoid! Such a shame.

January 22, 2026
Unprompted review
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Reply from Milly Grace

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel disappointed, especially as a long-standing customer - that’s never something we want.

We want to reassure you that we’re always transparent about our materials. All product pages clearly list the metal used, and our use of the term “silver” refers to the colour rather than material, and we appreciate that feedback.

We made a conscious decision to introduce 316 stainless steel because of its exceptional durability, waterproof properties and longevity, and we back this with a lifetime colour guarantee. Since launching this range, our customer retention and repeat purchase rate has more than tripled, which has been incredibly reassuring and shows that many customers truly value the performance and wearability of these pieces.

That said, we fully respect that different customers value different things in jewellery, and we’re sorry this range wasn’t right for you. We really appreciate the years of support you’ve given Milly Grace and are grateful you took the time to share your thoughts.

Wishing you all the best,
The Milly Grace Team

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Rated 5 out of 5 stars

Incredible customer service

Incredible customer service! My Order was meant to be delivered on a Monday and by Thursday nothing had turned up. I emailed the team to see if there was a way they could track my order on their side as it had just been sat in the sorting office from what I can see. They were straight on it and gave me an update that it should be with me the following day - if it wasn’t I should contact again. Low and behold the package still didn’t arrive. Aimee helped tremendously and my earrings finally came by the following Monday; everything was perfect.

This kind of service makes a customer want to come back! I know this won’t be the last time I order thats for sure - thank you for having such a wonderful team!

January 15, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for taking the time to share this - it really means a lot to us.
We’re so sorry again for the delivery delays, but we’re really glad we could keep you updated and get everything safely to you in the end. Your kind words about the service (and the team!) genuinely make our day.
Thank you for your support, MG x

Rated 5 out of 5 stars

Wonderful company with beautiful jewellery!

Wonderful company with beautiful jewellery and fantastic customer service - I had an order issue which they resolved immediately and ensured I got the jewellery I love. It feels like a company that not only has very high quality products but also run by people who are genuinely caring and keen to ensure you have the best experience! I'll definitely by ordering from them again!

January 19, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for such a kind and thoughtful review!
We’re so pleased we could resolve the issue quickly and that you’re loving your jewellery. It really means a lot to hear that our care and service came through, MG x

Rated 5 out of 5 stars

Fantastic company with excellent…

Fantastic company with excellent customer service and beautiful jewellery. I wanted to exchange something (not because I didn't love it but because I was bought two of the same item) and this whole process was made much easier by excellent communication with the team, they were so helpful. I am excited to receive my exchange pieces, highly recommend this company if you are looking for affordable but high quality jewellery.

January 17, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for your kind words and for taking the time to leave such a lovely review.
We’re really glad we could make the exchange process easy for you and that you felt well looked after. We hope you absolutely love your exchange pieces when they arrive - thank you so much for recommending us. MG x

Rated 5 out of 5 stars

So glad I found this company

I have brought so many pieces from Milly Grace, not just for myself but friends and family as well. Recently had a problem with a pair of earrings I brought for christmas, spoke to Aimee who quickly sorted the problem for me, thank you Aimee! Can't fault customer service and the jewellery is beautiful. Looking forward to my next piece

January 4, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for your lovely review and continued support - it truly means the world to us.
I’m so glad we could help get everything sorted for you, and it means a lot to hear such kind words about our jewellery and customer service. We can’t wait to welcome you back for your next piece. MG x

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Rated 4 out of 5 stars

I ordered a matching necklace and…

I ordered a matching necklace and bracelet which arrived very quickly. Unfortunately although it was very pretty it was not quite right for me. I sent this back it did take 10 days before I received my refund but having emailed them asking what has happened they found out it went to the wrong warehouse ( may I add not my fault the post office put the label on ) anyhow once they found this I was paid my refund the same day so I would recommend using this site they have some lovely jewellery and really good service

January 16, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for sharing your experience. We really appreciate your patience, and we’re so glad we could get everything sorted quickly for you. Hope to welcome you back again soon, MG x

Rated 5 out of 5 stars

Wonderful company

Wonderful company! Fantastic customer service and great care with their products. Very happy!

January 9, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our jewellery and customer service. It really means a lot to us, MG x

Rated 5 out of 5 stars

Beautiful brand and wonderful customer service

I came across Milly Grace on Instagram and put in a request for a couple of pieces for my birthday. The jewellery is so beautiful, and when I had a query about a pair of their earrings, they responded the same day via email and were so kind and helpful. I will definitely be buying more from Milly Grace in the future! What a fabulous brand.

January 8, 2026
Unprompted review
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Reply from Milly Grace

Thank you so much for this lovely review, Emma! We’re so glad you found us and that you love your jewellery. It means a lot to hear our team could help quickly too. Wishing you a very happy birthday too, MG x

Rated 5 out of 5 stars

Lovely ear rings and necklace..they are…

Lovely ear rings and necklace..they are really good quality and I love how you can swim wearing them. I had a small issue with delivery and this was dealt with very quickly by the friendly customer service person. Very happy and I am sure I will be back to buy more ☺️

January 6, 2026
Unprompted review
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Reply from Milly Grace

We’re so pleased to hear you love your earrings and necklace, and that being able to swim in them has been a bonus! I’m also really glad we could resolve the delivery issue quickly for you. Thank you for your kind words and support - we can’t wait to welcome you back again soon. MG x

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Rated 5 out of 5 stars

Excellent customer service

I had an issue with one of my orders but they couldn’t have been more helpful to resolve things. Lovely products and excellent customer service. I’m sure I’ll be back for more!

January 8, 2026
Unprompted review
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Reply from Milly Grace

We’re really glad we could help resolve the issue for you, and it means a lot to hear you’re happy with both the jewellery and the service. We truly appreciate your support and look forward to welcoming you back again soon, MG x

Rated 5 out of 5 stars

Exactly what my wife wanted

Exactly what my wife wanted. Thank you

December 11, 2025
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Reply from Milly Grace

Thank you so much for your lovely review - we’re so pleased to hear it was exactly what your wife wanted! Thank you for choosing Milly Grace, and we hope to welcome you back again soon. MG x

Rated 2 out of 5 stars

Received for Christmas

Received for Christmas, they earrings are okay. They seem a bit cheap and flimsy for the price tag.

December 25, 2025
Unprompted review
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Reply from Milly Grace

Sorry to hear this and that you’ve had a disappointing experience. We’re unable to locate your correspondence at the moment, but we’d really like the chance to help. Please reach out to hello@millygrace.co.uk with your order number and we’ll look into this for you as quickly as possible. MG x

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