Ordered a dress with 2-7 day postage and it never arrived. I emailed several times to be ignored. I phoned on Friday and spoke to Helen who said she would look into it. I phoned again on Tueday and... See more
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Ordered 2 items 3 weeks ago and haven't heard from them since.. they excusing themselves being short staffed and not keeping up with orders, email address to enquire not valid.. one big scam..and kla... See more
I just received my first package from Mimii and I'm so impressed. The pieces came beautifully packaged and quicker than I expected! I'm in love with the quality, I ordered a dress and a pair of their... See more
I placed an order that took over a month to arrive, once it arrived the items were completely different from what I ordered. I originally ordered a denim jumpsuit and I received a poor quality see-thr... See more
Company details
Information provided by various external sources
MIMII is a sexy and bold brand with a London edge. Everything is designed and drafted in-house at our London studio.
Contact info
United Kingdom
- hello@mimii.com
- mimii.com
1.8
Poor
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Awful awful customer service
I ordered a dress for a holiday confirmed last minute on Sunday night. I already had my eye on this dress for the white party if the trip was confirmed and it was in the sale. I paid £6.50 for next day, pre 12 delivery.
I messaged after 12 on Tuesday concerned as I don’t have a back up hence the shipping upgrade, I was informed they were busy due to the sale and it would be out for delivery on Wednesday.
Today is Wednesday. It never came.
I messaged the Instagram who had been helping me from 7am till 4pm and not one person responded to any of my messages.
To add insult to injury, it’s getting delivered tomorrow, not on the pre12 delivery I had purchased and that is the time I leave for the airport.
I really am disgusted in the lack of customer service. Not once did they offer a refund on delivery or a discount code for my next purchase. I have ordered off the site many times before but on a previous work email, and I will NEVER order from here again. These are clearly an emerging business, however they won’t get any further with such shocking customer service and attitude.
I always suggested the site to friends for more alternative investment fashion, but absolutely would never again
I can’t help but think the reviews aren’t genuine about good customer service
September 22, 2021
Unprompted review
Reply from MIMII London
Dear Elle,
Thank you for your comments on your recent purchase from MIMII London.
We do not offer a Pre-12 o'clock delivery service, but we do offer a Next Day Delivery service and the orders for this must be placed before 12 noon the day before. I suspect there has been some confusion about this, and for this we apologise.
Our customer service department will continue to discuss this issue with you directly, and we hope you have a lovely holiday.
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I love Neil he was quick & very…
I love Neil he was quick & very understanding with my situation I ain’t gonna lie I’m in love with this brand I’ve brought another two items thannnnk you 🙌🏾🙈🤣🥰
September 13, 2021
Unprompted review
Love this brand so much and love Neil…
Love this brand so much and love Neil in customer service for all of his help!SUPER STAR company!
September 3, 2021
Unprompted review
I Love Mimii London
Mimii London has great products and wonderful customer service. I’ve ordered a fit for my 20th bday coming up and I can’t wait to wear it. It came on time. The sizing is true. The quality is great. I will definitely buy again💯
May 18, 2021
Unprompted review
Really impressed
Really impressed by the whole Mimii experience. Delivery was really quick, and the packaging was attractive and sustainably sourced. The clothes are beautiful, far higher quality than is immediately obvious on the website. Clothes fit true to size. Great experience overall!
May 10, 2021
Unprompted review
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Poor costumer service
Poor costumer service, they just told me there is a delay . ( a delay of 11 days). And it is still in england. Still not on its way to the netherlands after this many days. no response from the service. The package tracker is not working, dpd told me to contact the shop but again no response .
January 12, 2021
Unprompted review
Reply from MIMII London
We are very sorry you have experienced frustration while awaiting your delivery from MIMII. This issue was due to our previously reliable courier service experiencing delays with your parcel. Unfortunately, most shipping agents experienced difficulties with moving goods between the UK and EU due to the changes introduced following Brexit.
Once the courier has your parcel unfortunately there is little we can do to intervene, and we only have the information their tracking system can provide us with. We feel we did respond to all of your communications, gave you the tracking number and kept you as informed as we could, and willingly offered you a refund once the delay was unacceptable to you.
We are sorry you were disappointed your parcel did not arrive as expected but like advised in our website terms, once the parcel has left our warehouse, the courier is responsible of the delays. We answered all your messages and refunded you without getting back the parcel. We did our best.
There is little to no guide on how to…
There is little to no guide on how to return products, and slow customer service. Sizing is also off
September 10, 2020
Unprompted review
Reply from MIMII London
We are extremely sorry that your experience with Mimii wasn't perfect. Due to your unsatisfactory experience we have reviewed and amended our Customer Service contact details and process, and the slow response should not happen again. We usually include information about returns on paperwork accompanying items in their packaging and apologise for their absence in your parcel, and have reviewed our fulfillment procedure in our warehouse. We have also reviewed our website to improve the clarity of the information about returns. We are sorry for your inconvenience and that the sizing wasn't quite right for you but we are glad you were delighted with the quality of the product and hope that you will come and visit Mimii London again in the future.
First Order
I just received my first package from Mimii and I'm so impressed. The pieces came beautifully packaged and quicker than I expected! I'm in love with the quality, I ordered a dress and a pair of their tulle heels and the whole outfit looks and feels so expensive! I will definitely be ordering again in the future.
August 27, 2020
Unprompted review
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