mindfuel.co.nz Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting the fresh ingredients and the impressively wide variety of herbal goods available for purchase. Consumers frequently love the incredibly fast shipping times, seamless purchasing process, and the delightful surprise of receiving unexpected free gifts with their delivered packages. Though some customers noted that certain specialized orders, particularly live plants, took significantly longer to arrive than standard products. A few reviewers additionally mentioned encountering occasional issues such as transit damage or individual plants failing to thrive properly after delivery.

What people talk about most

Product

Consumers find product quality and variety to be exceptional, expressing strong satisfaction with the range... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting exceptionally fast and... See more

Quality

Reviewers mention positive feedback about quality, expressing great appreciation for the top-notch... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional and swift support.... See more

Order

Users describe positive interactions with order, highlighting quick and easy ordering processes alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... See more

Rated 5 out of 5 stars

Great communication, and the seller was really nice holding off my delivery until I was back from holidays, and they even threw a few free samples in there. I'll probably buy more stuff in the future!... See more

Rated 5 out of 5 stars

Wow! I am so happy you guys exist!!! Where were you 20 years ago? Your merchandise is top quality and you are definitely in our " black" book of special connections. The delivery was overnight...wh... See more

Rated 5 out of 5 stars

Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!


Company details

  1. Vitamin and Supplements Store
  2. Herb Shop
  3. Smart Shop
  4. Vaporizer Store

Written by the company

Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(347)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!

January 12, 2026
Rated 5 out of 5 stars

The Gold Standard of Customer Service!

I am absolutely thrilled with MindFuel, and their dedication to customer satisfaction is truly unparalleled.

My initial order of a live plant faced significant challenges: it arrived two months after ordering and was, unfortunately, snapped in two due to transit damage. While disappointing, it was the response to my complaint that made all the difference and cemented my trust in this business.

The MindFuel went above and beyond to correct the situation. They not only responded quickly but generously sent three replacement plants—not just one—which arrived about a month later in significantly improved and secure packaging. All three replacement plants arrived safe, sound, and perfectly healthy. They are thriving!

Exceptional customer service! Few companies show this level of integrity and commitment when things go wrong. If you are looking for a supplier who stands behind their product and prioritizes the customer experience, look no further. Highly, highly recommended!

August 26, 2025
Rated 5 out of 5 stars

Herbs That Work and a Team That Cares

I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only is their herbal product range vast and impressive, but the quality is second to none - no other company I know of offers the range of rare, hard-to-find herbals that these guys offer....at very reasonable prices I might add. I cannot recommend this company highly enough.

November 25, 2025
Rated 5 out of 5 stars

Purchased some Mulungu tea

Purchased some Mulungu tea. Product arrived promptly and is giving me fantastic sleeps and calms the nerves. Very happy with the business and their products. They provide lots of online tips.

November 3, 2025
Rated 5 out of 5 stars

Awesome communication

Awesome communication. They didn't have a product I ordered, gave me the option to get something else or refund. Sent my other product with a little something else to try.....

November 9, 2025
Rated 5 out of 5 stars

Exceptional service

Very good communication. Delivery was good , plants came undamaged and healthy 👍. Would order again from this place.

October 12, 2025
Rated 5 out of 5 stars

Boom - done and dusted 👍

I ordered, paid via bank transfer, then next minute it’s in my letterbox, as I wasn’t home at the time of delivery.
So quick and easy, plus I got a little something extra from the team with my order too.
Thanks for being amazing 🤩

October 15, 2025
Rated 5 out of 5 stars

This is a great company.

Good products, always fresh. Excellent in customer service and very fast shipping. I received no incentive to write the review. I am a repeat buyer.

September 30, 2025

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