mindfuel.co.nz Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive remarkably fast, often accompanied by delightful and unexpected extra gifts from the friendly team. Consumers consistently praise the exceptional product quality and the vast, impressive selection of herbal blends and live plants offered. Reviewers emphasize that the online purchasing process is exceptionally smooth, highly efficient, and very straightforward from start to finish. Though some reviewers experienced significantly longer delivery times or occasional transit issues with delicate live plant orders. A few people also noted that certain plants occasionally struggled to grow after arrival or looked a bit weak.

What people talk about most

Product

Customers consistently note positive experiences with product quality and range, describing items as top... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the remarkably fast and... See more

Quality

Users describe positive interactions with quality, consistently highlighting superb merchandise and fresh,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting fast delivery and efficient... See more

Order

People report positive experiences with order, highlighting fast and seamless delivery. Consumers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... See more

Rated 5 out of 5 stars

Wow! I am so happy you guys exist!!! Where were you 20 years ago? Your merchandise is top quality and you are definitely in our " black" book of special connections. The delivery was overnight...wh... See more

Rated 5 out of 5 stars

Great communication, and the seller was really nice holding off my delivery until I was back from holidays, and they even threw a few free samples in there. I'll probably buy more stuff in the future!... See more

Rated 5 out of 5 stars

Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!


Company details

  1. Vitamin and Supplements Store
  2. Herb Shop
  3. Smart Shop
  4. Vaporizer Store

Written by the company

Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(347)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All went well. Again.

It took a while for the goods to come back into stock but communication was clear and the product arrived promptly once ordered. Great service as always.

May 6, 2024
mindfuel.co.nz logo

Reply from mindfuel.co.nz

Thanks so much for your 5 Star MindFuel review Simon, we really appreciate it :)

Rated 5 out of 5 stars

Top notch

Fast delivery, organic great quality products, sustainable packaging and very fast shipping 💯💯💯

Thabk you guys for being amazing 🤍

April 12, 2024
mindfuel.co.nz logo

Reply from mindfuel.co.nz

Thanks you DJ for the amazing review of MindFuel, it's feedback like yours that makes what we do worthwhile :)

Rated 1 out of 5 stars

RIPPED OFF!!!

A couple of years ago I purchased PUHA seeds I planted the whole 20 seeds and Nada! Not a seedling 🌱 to be seen RIPPED OFF. I had lost their details to contact them about it. It was only by chance this morning when I researched about PUHA seeds that they came up I know it's mindfuel c'oz they still have my address and details on their website. Once I have finished putting thru this review I will delete their website from my device. Why can't the date of experience go further back?

April 3, 2024
Unprompted review
mindfuel.co.nz logo

Reply from mindfuel.co.nz

Kia Ora Rina Waaka, we are extremely sorry to hear that you had no luck with your Puha seeds. This is rare but can happen. We have freshly harvested Puha seeds from this year and would like to send you some free fresh ones to help make up for the ones that failed to germinate. Could you please confirm your delivery address by emailing: sales@mindFuel.co.nz - Thanks so much, Team MindFuel

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient! Thankyou so much!

April 3, 2024
mindfuel.co.nz logo

Reply from mindfuel.co.nz

Hi Amanda, Thank you so much for the 5 star review of MindFuel, we really appreciate it :)

Rated 5 out of 5 stars

I bought a few different seeds from…

I bought a few different seeds from here and they all came extremely quickly. I bought live plants too and they took a while but understandably so.

February 22, 2024
mindfuel.co.nz logo

Reply from mindfuel.co.nz

Thanks for the 5 Star MindFuel review Sam, it means a lot to us :)

Rated 5 out of 5 stars

Received product in good time and they…

Received product in good time and they gave me an expired freebee to try.

March 6, 2024
mindfuel.co.nz logo

Reply from mindfuel.co.nz

Hi Justin, thank you so much for your wonderful 5-star review of MindFuel! Your support is hugely appreciated, and we look forward to serving you again soon!

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