MindMeister Reviews 119

Great company that you can trust. Fantastic software.

Problem sorted really quickly!

I'd used MeisterTask at my previous agency job and liked how it kept me organized. When I broke out on my own I tried to keep costs down but realized how I missed having Meister to stay organized and remind me of upcoming tasks and deadlines. It's been a great tool, easy to use, not over complicated. This last year I've been scaling back my business some. I thought I'd get a reminder of when my renewal was, but instead I got the automated msg that my renewal had processed and I'd been charged. I reached out to customer service at that moment and asked if there was any way the charge could be reversed, as I was doing to discontinue my subscription based on scaling back. Within 24 hours I received a friendly response letting me know the charge had been reversed and they thanked me for my business. Yes, I should've been tracking that myself and shouldn't rely on them, but I'm grateful for their understanding and willingness to work with me on that. In the future should my needs change, I'll be back.

The system is excellent, very useful, and incredibly easy to use. The customer service is also top-notch; every time I needed assistance, I was very well taken care of. Highly recommended!

I had a great experience with customer support. They handled my refund request quickly and professionally, and I really appreciate their help. Thank you for the smooth and efficient service!

Ben - the wonderful customer service staff legend who helped me navigate an NGO discount and was genuinely aiming to help me by means necessary.
If this is what your staff are like - you are going to be well staffed and well liked forever!

Thank you!

The response of their customer support (Mr/Ms Ben Cruz)was so quick and helpful for me entire time that my worries vanished into thin air. No to mention they helped me to solve the issue. Thank you so much.

Good and fast response, guideline, support and efficiency.

I was upset that my credit card was charged without prior notice to renew a subscription I don't use. The quick and understanding response from support seems to be working to rectify this. I will be completely satisfied once I receive the refund.

I had a great experience with the customer support team. They were extremely kind, professional, and very helpful throughout the whole process.
My issue was handled quickly and clearly, and I really appreciated how responsive and understanding they were. One of the best customer service I have ever interacted with.

Customer service is terrible. Never used the app, when it came for annual renewal they took funds off my credit card. On the same day requested to cancel membership they declined to return funds.
The app it self is basic and glitchy.

It's one of my essential tools; I don't think I could work without it anymore. It's visually stunning, robust, with a truly impressive app, and it also has the advantage of allowing you to share the project with external collaborators. I had a minor issue with the payment method, and they resolved it immediately. They're fantastic.

I am a law professor teaching criminal law and use MindMeister to develop mindmaps for my course. The students find them very useful, and MindMeister provides immediate and very helpful support when needed. The application is very user friendly and intuitive.

I really appreciate Ben’s prompt support. Thank you very much.

Customer Service is only through e-mail and the initial responses were quick and stated I was entitled to cancel my subscription and only be charged one month. But now 8 days since the last communication and no response. Plus attempting to login to my supposed account is impossible the capchata "Verify you are not a robot" doesn't work no matter what browser you use I tried the most popular 3 and if you attempt to reset your password to gain entry it says it sent a mail that never arrives and spam is empty. Not impressed I will never use any of there products again because of the customer service process. I am canceling the credit card I used to ensure no more charges from this company since they explained to me it really is my only option since recurring renewals may still transfer if you replace your card. I am beginning to wonder who will be buying anything in the future with AI, bots, a lack of civility and just plain common sense that seems to be the norm in corporate organizations anymore.

Their support doesn't exist at all. Tried contacting using all methods but one reply came after few weeks and then never came back again. I have cancelled all my plans with them. Not recommended at all. There are better products and support in the market with much lower price.

They SUCK. I can't cancel online. Cancel button does not work. The phone number on my AmExp account for the charge is disconnected.

They do not respond to emails requesting a refund, even when the request is made within the legal 14-day period.

I have emailed MindMeister's "customer service" 5 times over the last 3 weeks. The first email was acknowledged. The rest have been ignored. I've used MindMeister for many years, but am now switching.

I have been using Mindmeister for over 5 years, and it was effortless and easy. But now, everything seems hard and to be breaking.

I've been trying to simply export a mindmap to a PDF and it does not work.

A simple function like that.

I can't even drag and drop maps accross folders, something that should be a basic functionality.

I'm quite dissappointed with customer service also. It took them over 1 month (!) to answer my last question.

Now I'm waiting for them again to answer why I can't simply export a mindmap to a pdf.