I’ve been using Minea for product research and it’s honestly been really helpful. It makes finding winning products way easier because I can actually see what’s already trending instead of just gu... See more
Company replied
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See what reviewers are saying
Minea is actually a solid tool for product research. The interface is clean, easy to understand, and it saves a lot of time when analyzing ads and trends. I like how everything is organized in one pla... See more
Company replied
Be extremely careful with this company. From the moment you enter their website, you are pushed into an endless upsell loop. You cannot access the actual core functionality without first pa... See more
Company replied
Minea has been a game-changer for my product research. The platform is super easy to use, and the ad intelligence is incredibly accurate and up to date. I love how fast I can find winning products and... See more
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Company details
Written by the company
The best product research tool for dropshipping and ecommerce. Find the best performing ads and products worldwide. #1 Adspy tool for Facebook Ads. #1 TikTok Adspy tool. #1 Pinterest Adspy tool.
Contact info
Rebhaldenstrasse 16, 8807, Freinchbach, Switzerland
- 0745551297
- support@minea.com
- minea.com
4.0
Great
311 reviews
Replied to 69% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Signed up for starter 3 month starter
Signed up for starter 3 month trial, then was offered premium package for a month free. Cancelled premium, then my 3 months of starter credits went down to 250 after month of free premium. So I paid 94 euro for like 1000 credits of use. Then I had to complain but customer service was inactive for several days. Messed me about a bit here and had to provide bad review. In process of trying to reclaim my credits back but still very annoying, never should have signed up to a free month of premium. EDIT: They are claiming it is my fault and I need to pay more money. Edit: Resolved got my credits back.
October 25, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Hello Dear,
We are very sorry to hear about the difficulties you have experienced with our service. We understand your frustration and appreciate your feedback. We are pleased to hear that the problem with your credits has been resolved and apologize for any inconvenience this situation may have caused you.
Please don't hesitate to contact us at support@minea.com if you need any further assistance. We are here to help and ensure your experience with us is a positive one.
Warm regards,
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Its all politics here
Its all politics here. if you want to succeed in e-com this is not a place for you.
August 22, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Hello Haftom,
We're sorry to hear about your experience, but could you please explain? Minea does not play politics.
Your success is important to us and we'd love to be able to help you further, so could you please email us at support@minea.com so we can help you?
We look forward to hearing from you soon.
Don't apply this is a scam
Don't apply this is a scam. Even if you can't succeed at it the won't give you back your money. They install some impossible guidelines to follow. They asked you to test 24 products in 3 months while doing some research, building your website, make some ads and follow their courses. Do not spend one dollars with them
August 1, 2024
Unprompted review
Great support
Great support, I mean amazing, I mean top of the top support. Hugs guys
July 3, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Hello Alex,
Thank you so much for your kind words!
We are thrilled to hear that you had an amazing experience with our support team. Your satisfaction is our top priority.
If you ever need any further assistance, please don't hesitate to reach out to us at support@minea.com.
Hugs back to you!
AMAZING CUSTOMER SUPPORT
Great customer support, I was really impressed by how fast and how effectively the solved all my questions and issues.
June 27, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Hello Jose,
Thank you so much for your kind words!
We are thrilled to hear that you were impressed by our customer support team. Providing fast and effective solutions to your questions and issues is our top priority.
If you have any more questions or need further assistance, please don't hesitate to contact us at support@minea.com. We are here to help!
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Excelent reception
June 17, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Hello Matheus,
Thank you for your kind words!
We are thrilled to hear that you had an excellent experience with us. If there is anything more we can do to enhance your stay, please do not hesitate to reach out to us.
Warm regards,
The team at Minea is very responsive…
The team at Minea is very responsive and helpful. I want to personally thank Lisa for her dedication and committment to us.
June 4, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Hello Elias,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team, especially with Lisa's dedication and commitment. Our team is here to assist you whenever you need. If you have any further questions or concerns, please don't hesitate to contact us at support@minea.com. We're always here to help!
I have never been so stressed out about…
I have never been so stressed out about my payment but fortunately I got Minea support team and they helped me and treated me like family and they solve my issue within a few seconds
Really appreciate your help and support
Regards
May 31, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Hi there, Thank you so much for sharing your experience with us! We are thrilled to hear that our Minea support team was able to assist you promptly and make you feel like part of the family. Your satisfaction is our top priority, and we're grateful for your kind words. If you ever need further assistance or have any other concerns, please don't hesitate to reach out to us at support@minea.com. We're always here to help!
Warm regards,
solved
Edit on 27/05/2024
Heard back from Minea support, issue fixed in a friendly manner.
May 23, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Thank you very much for contacting us so that we could help you and solve the issue.
Please note that we will always do our best to satisfy our users, whether in terms of service or support.
Please do not hesitate to contact us again if you have any further concerns.
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Customer support is too bad
May 23, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Please accept our deepest apologies for the bad experience you had with our support.
However, in order to help you as best we can, please contact us again at support@minea.com and we will personally take care of your case.
We look forward to hearing from you!
I chatted with Lisa and René at Minea…
I chatted with Lisa and René at Minea and they were awesome friendly, supportive and really helpful. It was so nice to have a real conversation for a change. I explained my situation and they were super understanding and great to talk to. I'm so tired of dealing with bots that just don't get it and make me repeat myself over and over. With Lisa and René, everything was quick, professional and totally satisfying!
May 22, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Thank you very much for sharing your pleasant experience with our support. We are delighted that Lisa and René were so helpful and professional.
Please do not hesitate to contact us again if needed.
I recently started a online shop and a…
I recently started a online shop and a friend told me to try this platform. I had a problem logging into my account because of my browser, so I reached out the support team. I spoke to Lisa. I have to say, she has been really supportive. She answered fast and helped me solve my problem. I'm very sensitive to those things, I could tell she really cared about helping. Big shoutout to Lisa! :)
May 21, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
We are delighted to hear that Lisa provided you with exceptional support and helped resolve the issue you faced while logging into your account.
Your kind words mean a lot to us, and we appreciate your recognition.
If you ever encounter any further challenges or have additional feedback, please do not hesitate to reach out to us at support@minea.com.
I had an issue with my credits (I…
I had an issue with my credits (I thought i've lost them all), I contacted the support tea on the chat. Lisa helped me and solved my issue quickly and was really great to work with. Awesome job!!
May 20, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Thank you so much for sharing your experience! We're thrilled to hear that Lisa was able to assist you quickly and effectively. We're glad to have been able to help you with your credits. If you ever have any more questions or concerns, please don't hesitate to reach out to us.
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They are doing great job
They are doing great job, useful tools. great customer service usually solves problem instantly.
May 20, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
We are thrilled to hear that you are finding our tools useful and that you appreciate our customer service. Our team is always here to help and we aim to solve any issues instantly.
Thank you!
I encountered a problem with…
I encountered a problem with synchronising my store order, Lisa and René gave me a hand, they stayed with me throughout the whole reproducing process and made certain everything was in order. Much appreciated, Minea.
May 17, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Thank you for sharing your experience with us. We're glad to hear that Lisa and René were able to assist you with synchronizing your store order. It's wonderful to know that they stayed with you throughout the process and ensured everything was in order. Your satisfaction is our top priority, and we are always here to help. If you need further assistance or have any more questions, please feel free to contact us at support@minea.com.
Encountered a glitch with my account…
Encountered a glitch with my account and René, responded promptly. They fixed everything up in no time and were an absolute pleasure to deal with. Excellent work!
May 18, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Thank you so much for your kind words! We're glad to hear that René was able to assist you promptly and effectively. We always strive to provide excellent service to our customers. If you ever encounter any more issues or have any questions, please don't hesitate to reach out to us at support@minea.com. We're here to help!
I've been using Minea for my…
I've been using Minea for my dropshipping store for a few months and love it. The platform is user friendly, making it easy to find products. Lisa and Rene provide excellent support, quickly resolving issues and offering helpful advice. I highly recommend Minea for starting or growing a dropshipping business.
May 16, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Thank you so much for your wonderful feedback! We are thrilled to hear that you are enjoying using Minea for your dropshipping store.
We are glad that you find the platform user-friendly and that our support team, Lisa and Rene, have been able to provide you with excellent assistance.
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Still charging me month by month even…
Still charging me month by month even tho I canceled their service months ago. Give me my money back!
May 16, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Dear customer, we are sorry to hear about the problem you encountered with our tool. Please accept our sincere apologies for the inconvenience this has caused you.
We understand your frustration and are here to help you resolve this issue quickly. Could you please contact us at support@minea.com with your account details so that we can look into this matter further and get your money back to you as soon as possible?
I got help from Lisa today and the…
I got help from Lisa today and the service was super fast. She responded almost immediately. Thanks a lot!
May 14, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Thank you for your kind words! we're delighted to hear that Lisa provided you with such speedy assistance. We strive to deliver top-notch service, and it's wonderful to know that we met your expectations.
I want to focus less on the product…
I want to focus less on the product (which is definitely solid) and more on the community. It's refreshing to see that there are genuine people ready to support you. The weekly calls with Elliot have been incredibly helpful. A big thank you to the Minea team for their dedication in helping us level up.
May 13, 2024
Unprompted review
Reply from Minea (#1 Dropshipping AI Tool)
Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that you've found value in the supportive community here at Minea. Our team is truly dedicated to helping our users level up and we're glad that Elliot's weekly calls have been beneficial for you. Your success is our priority, so please don't hesitate to reach out if you ever need further assistance. We're here for you every step of the way.
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