Minebrick Reviews 588

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, promptness, and professional approach, making the overall experience pleasant and efficient. The product itself is frequently highlighted as unique, high-quality, and a wonderful gift idea, with many expressing satisfaction with the customizable options and attention to detail. Reviewers also appreciate the quick response times from customer service, which effectively resolves issues and provides timely assistance. However, some customers were dissatisfied with their orders, citing issues such as incorrect items, missing pieces, or products not matching promotional images. A few people also mentioned difficulties with the ordering process, including slow communication or a lack of updates regarding shipping and delivery, particularly for pre-orders.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting their kindness, helpfulness, and... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the product as a unique, personalized,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their responsiveness,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, highlighting... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the team for... See more

Based on these reviews

Rated 4 out of 5 stars

Got minebrick figure for my 15 YO son. It was fun to create and arrived on time. The instructions was missing but the customer support was very responsive and sent me the digital detail instructions i... See more

Rated 4 out of 5 stars

I think your product is unique and makes a wonderful gift for someone. I love & appreciate being sent a proof to have the opportunity to make any changes if necessary. The only reason I didn't give... See more

Rated 5 out of 5 stars

This company created the neatest christmas Lego people gift. We absolutely love it. The shipping does take a little bit to areive to you, but these pieces are handcrafted to perfectly match the photo'... See more

Rated 5 out of 5 stars

Your company is amazing! Is five stars enough to tell you how much I appreciate your service and personal attention on my recent order. My grand daughter loves the Gilmore Girls and opening the adven... See more


Company details

  1. Art Handcraft

Written by the company

We are dedicated to documenting you and your loved ones in a fun way. Make your photos less banal and your gifts more creative. We will meet all your gift expectations. Minebrick,since 2022, we have been delivering the best shopping experience for customers around the world. Minebrick direct-to-customer enables Minebrick to create the most unique personalized brick figure gift for all occasions in a very competitive price. We have a professional design team that can meet everyone's customized needs; professional photography equipment to fully demonstrate product features. Personalized gifts are made just for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

588 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Cherry

Cherry, was very helpful through every step of the way and made my experience so easy. Her and her team are awesome

December 8, 2025
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I made several mistakes with my order, and the team was incredibly supportive and caring in helping me rectify them.

December 11, 2025
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Rated 5 out of 5 stars

Amazing customer service & Easy to use

Amy provided amazing customer service and support. She answered all my questions, provided helpful and thourough information in a timely manner. Uploading and cropping the pictures was easy and even though I had a large order, it did not take me long to upload and submit them.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Your company is amazing

Your company is amazing! Is five stars enough to tell you how much I appreciate your service and personal attention on my recent order. My grand daughter loves the Gilmore Girls and opening the advent calendar with the little envelopes each morning starts the day out perfectly. Thank you so very much. Wishing you a Merry Christmas and the best the new year has to offer! Nancy

December 9, 2025
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Rated 5 out of 5 stars

Great customer services

Cherry and their team at Minebrick have been so kind and helpful during the design process. They are such a great company to work with! Thank you!

December 6, 2025
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Rated 5 out of 5 stars

Linsday in Customer Service was amazing!

Linsday in Customer Service was amazing! She helped me understand the process of adding the dog to my nephews figure. She showed me all the dogs that I could pick from and to let her know which I wanted to use to match the photo I had. I am really excited for him to get his Christmas present! Thanks again Lindsay!! Happy Holidays!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Really Well, packaged, good quality. The customer service was fantastic. Really great thank you so much as these were Christmas present very happy. 🥰

December 3, 2025
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Rated 5 out of 5 stars

Skye was incredibly helpful

Skye was incredibly helpful! She answered all my questions quickly and was very kind throughout the whole process. Excellent customer service — thank you so much for your support! Highly recommended.

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

I received a response very quickly

I received a response very quickly, and Lindsay immediately offered me a solution to resolve my issue and address my request! I didn't think my problem could be solved so quickly and easily.

November 18, 2025
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Rated 5 out of 5 stars

Wow - Great Service & Purchase Experience

Wow! This is such a fun product - to gift and receive. It always brings smiles and chuckles!

But, it’s the personalized customer service that truly elevates Minebrick! From purchase through production this company took care of me - the customer. Every step is well thought out.

Specifically, Lindsay helped me through the editing and production process! She was engaged, prompt and courteous as we emailed back and forth. Thanks Lindsay!

November 12, 2025
Unprompted review

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