Mineperfumelab Reviews 

1,574
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and creative nature of the products, often highlighting the exceptional quality and artistry of the fragrances. Many people appreciate the long-lasting scents, noting that they remain noticeable throughout the day, which is a significant advantage over other brands. Reviewers also frequently commend the fast delivery and the beautiful, protective packaging, which enhances the overall experience. However, some customers experienced issues with their orders, including missing items, broken vials, or leakage during shipping. A few other people also felt that some scents were too similar or had a synthetic base, and there were occasional complaints about the longevity of certain fragrances. Additionally, some reviewers reported problems with customer service responsiveness regarding order issues.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the quality, creativity, and uniqueness of the... See more

Quality

Consumers find quality to be positive, with many reviewers describing the perfumes as well-crafted,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and prompt... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and impeccable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend Mine Perfume Lab. Their fragrances are incredibly creative and unique. I love Lily of the Valley, and was looking for a quality scent containing that as a main note. I ordere... See more

Company replied

Rated 5 out of 5 stars

Tested an oriental and woody discovery set and enjoyed each and every one of the samples. Long lasting perfume, all day, rarely happens for me with so called established brands. Ordered Vesevo and I w... See more

Company replied

Rated 5 out of 5 stars

Incredibly fast no hassle shipping to US of 3 discovery sets. Beautifully boxed to look & feel like leather on the outside. best sellers set comes with a pamplet for each perfume and a very clever... See more

Company replied

Rated 5 out of 5 stars

I received the test pack within 4 days (I'm based in Hungary) and the packaging is beautiful. The parfume are almost all lovely with some that are not my preference, but with 10 to chose from that's t... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Mine Perfume Lab nasce in Italia come un progetto autentico e sensoriale: fragranze intense, al 25%, pensate per evocare ricordi e identità. Ogni profumo è un racconto, rifinito a mano tra cera lacca e dettagli artigianali, per trasformare emozioni in esperienza.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,574)

1,534 reviews in the last 12 months

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Rated 5 out of 5 stars

From the USA WITH LOVE

From the USA WITH LOVE. Some of the best scents and great customer service

May 6, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 2 out of 5 stars

I did bought Archie parfume 2 years ago…

I did bought Archie parfume 2 years ago and were smelling amazing,long lasting.Bought now and smells just for 1-2h,looks like quality went down,also on the website when i placed the order,it was two samples that I should get,but I never did,just a bottle of parfume.I wrote an email asking,no one answered..I am a bit dissappointed of quality now,dont know whats happen .Sorry

May 5, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you for your honest feedback 💛
We’re sorry to hear that your recent experience with Arche and the sample issue did not meet your expectations, especially compared to your previous purchase. This is not the standard we aim to maintain.

We also regret the lack of response to your email. Please reach out again at info@mineperfumelab.com
so we can properly check your order and assist you directly ✨

Rated 4 out of 5 stars

Love the scent and shopping so quick

Love the scent and shopping so quick! You forgot to put on my two free samples though. Always love trying new scents.
Lots of compliments on St Incense.
-Kevin

May 4, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Quality of craftmanship, acknowlegded

Every detail was correct, the scents are suberb, the delivery was clearly announced, on time. Thank you so much for introducing me into the beautiful world of your exquisite fragrances ! Grazie mille

May 8, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

I ordered the sample pack

I ordered the sample pack, so that I could test many different fragrances, to find out which fragrances I lean towards. I am very impressed with you fragrances, unique in a class of its own. I love the projection at first spray, and the dry down tells the whole story. I look forward to purchase again soon

May 6, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

I sprayed this on me and could not…

I sprayed this on me and could not believe how long the fragrance lasted. So many other brands fade within hours. This one gets a bit more subtle but still lingers well on the skin. Gorgeous scent!

May 6, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Grazie di cuore 💛

Rated 1 out of 5 stars

It's the second time I didn't receive…

It's the second time I didn't receive simples .. it's written in the site... I send emails but no one answered 😕

May 6, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you for your feedback 💛
We’re sorry that your order was incomplete and that the samples you were expecting were missing. This isn’t the standard of service we aim to provide.

Please contact us at info@mineperfumelab.com
so we can look into it and resolve the issue right away

Rated 5 out of 5 stars

Mine perfume lab has always provided…

Mine perfume lab has always provided great quality products and for the most part an exemplary customer experience. I have been a customer for several years. When they started out small every interaction with them felt like it was handled quickly and personally. Email questions were answered almost instantly. Then the company experienced explosive growth and the struggle to maintain quality products and the connection to the customer. (Not to mention the struggle with tariffs). Mine Perfume still delivers a quality product. Although I do frequently check my email to see if there is a 20% off coupon to take advantage of.

May 6, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Fantastic

Fantastic smells, great marketing, excellent service. Please stay as you are. I already use 5 of your perfumes! My Guerlains, Ormondo Jaynes & Francis Kurkdjians stay in my closet since I have discovered Mine. Txs. Karim

May 6, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Grazie di cuore 💛

Rated 2 out of 5 stars

Leaking parfume glass bottle

Ordered a set of samples, and even though the package was impeccable, one bottle was empty and the leaked perfume soaked all the other ones.

Quite disappointed because it was the best fragrance.

May 5, 2026
Mineperfumelab logo

Reply from Mineperfumelab

We’re very sorry to hear this happened 💛
We understand how disappointing it is, especially when it affected your favorite fragrance. This is not the experience we want to deliver.

Please contact us at info@mineperfumelab.com
so we can look into this and assist you properly

Rated 1 out of 5 stars

This is an update on order #WB-210227-D

This is an update on order #WB-210227-D

I received two sample kits, neither were to the basic standard. They should’ve been. The first one had broken vials, and the second one contained two incomplete vials.

I requested a refund but only received a partial refund. I have written to the company and now I’m asking again to receive the additional amount to refund my total cost.

I have sent several messages and I hope to get a reply today. It’s very frustrating. If I had just gotten the samples, but wasn’t happy with their fragrance, that would be one thing, but the quality control practiced at MINE needs big improvements. If as much time was given to that as there is two descriptive emails of each fragrance, all would have been good.

April 13, 2026
Unprompted review
Mineperfumelab logo

Reply from Mineperfumelab

We’re very sorry to hear about your continued frustration with your order 💛
We understand how disappointing this situation must feel, especially regarding the condition of the sample kits and the refund process. This is not the standard we aim for.

We want to assure you that your case has been taken seriously. Please allow us a final check by contacting us again at info@mineperfumelab.com
, so we can review your refund request and ensure everything is fully resolved as soon as possible

Rated 5 out of 5 stars

Jakub

Not all fragrances are for me but I found the one I cannot stop thinking of. Nevertheless, quality of perfumes from Mine family is outstanding. I hope the bottle I will buy will be exactly the same like the sample.

April 28, 2026
Mineperfumelab logo

Reply from Mineperfumelab

Grazie di cuore 💛

Rated 5 out of 5 stars

It has arrived

I received my cologne this morning and I am extremely satisfied. The delivery took a little longer than expected, but their customer service ended up sending a new one to my address. The scent is amazing. Very very pleased and will be purchasing more.
Thank you.

May 9, 2026
Mineperfumelab logo

Reply from Mineperfumelab

We’re really sorry for the frustration you’ve experienced 💛
We understand how disappointing this situation must be, especially after waiting for your order.

Please contact us again at info@mineperfumelab.com
so we can personally check your shipment details and resolve this for you as quickly as possible

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