Substandard quality garments that fall apart after being worn once! Christmas gift that was bought for my daughter on black Friday fell apart after being worn once. Minga's response finally today,was... See more
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Review summary
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Reviews shaping this summary
No response from customer service at all. Emailed using the "contact us" page on 30/01/26. I love the clothing, but I am hesitant to order again because it's clear they do not respond if you need t... See more
Amazing clothes, good quality. Price is good for what it is, fast delivery and very clear instructions for returns. I’m in love with the designs and the look of the website, photography and socials al... See more
===UPDATE: two of the orders has a tracking number and no two of them arrived in quickly thank you for hearing me out and the items are really cool :) === I really love their outfits but I ha... See more
Company replied
Company details
Written by the company
MINGA LONDON® is an independent brand, born in East London in 2014. We create for those who embrace their weirdness and express themselves without limits. Minga is more than fashion, it’s a movement, a rebellion against the ordinary, a space where you can be unapologetically you.
Contact info
United Kingdom
- mingalondon.com
3.2
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Stolen money & poor quality
Ordered lots of clothes with the hopes of refreshing my wardrobe. Spent over £400 and ended up sending it all back due to shockingly poor quality. Jacket I ordered had pockets that were stitched closed! Even worse- I sent everything back for a refund on the same day and it’s been two weeks with no updates or refund. DO NOT ORDER!!! I’ve emailed them on multiple occasions and there is no update on receiving my refund.
December 14, 2025
Unprompted review
Reply from Minga London
Hi Alannah,
We’re sorry to hear about your experience and understand how frustrating waiting for a refund can be.
Due to the high volume of returns during the Black Friday period, some refunds took longer than usual to be processed. This delay was not our standard, and processing times are now back to normal.
Refunds are issued once returns are received and checked at our warehouse, and confirmation is sent by email once completed. If your refund is still pending, please contact help@mingalondon.com with your order or return reference so we can check this for you.
We apologise for the inconvenience and appreciate your patience.
Best,
Minga London Team
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Absolutely love their unique designs
Absolutely love their unique designs! Arrived super fast and! Totally worth it! 😍 Extra exited! 🙌
September 29, 2025
Unprompted review
Reply from Minga London
Hi Lorena,
Thank you so much! We’re thrilled to hear you love your new items and that they arrived quickly. Your excitement made our day! <3
Can’t wait to have you shop with us again soon!
Best,
Minga London Team
Aaaaaaaagh!
Same as another customer. I placed my order on 4th December and it still hasn't shipped! Not happy! They should have stopped accepting orders for a while if unaible to fulfil them in an acceptable time. It's just infuriating when you spend over £100 with a company and can't even communicate with a human being to dicuss your concerns. Bad, bad, bad!
December 11, 2025
Unprompted review
Reply from Minga London
Hi,
We’re really sorry about your experience and understand how frustrating this has been.
During the Black Friday and early December period, we experienced an unusually high volume of orders and enquiries, which caused some dispatch delays and slower response times than usual. This isn’t our standard at all, we normally ship within 48 hours, and this situation was punctual and limited to that peak period. All pending orders have now been dispatched.
Because of this peak, our customer service team was also impacted, and some messages unfortunately took longer to reach an agent. This wasn’t intentional, and we’re actively improving our support flow to avoid this happening again.
If your order is still unresolved, please reach out to us at help@mingalondon.com with your order number, or reply here so we can look into it properly and help resolve it as soon as possible.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
Best,
Minga London Team
Have no idea where my orders are or when I will get them :(
===UPDATE: two of the orders has a tracking number and no two of them arrived in quickly thank you for hearing me out and the items are really cool :) ===
I really love their outfits but I have been waiting for over week (coming close to 2 weeks) for the orders to come. It says 48 hours but it is taking way longer and when I contacted the customer service I have heard nothing back.
And looking at the Minga London tracking site it just says "order placed" which tells me nothing as I have placed it over a week ago.
I am thinking of refunding if I do not know where the stuff I ordered is. The outfits look so cool but I and many other customers really do care about that transparency and customer service.
I have not even received DHL or Royal Mail tracking numbers which is worrying.
December 11, 2025
Unprompted review
Reply from Minga London
Hi there,
We’re really sorry for the delay, this time of year has been incredibly busy, and our warehouse has been working nonstop to get all orders out as quickly as possible.
Our dispatch team is currently processing orders in the order they were received, and yours should be updated very soon. Tracking details are sent automatically as soon as the parcel is handed over to the carrier, so please keep an eye on your inbox (including spam/promotions) for the update.
Thank you so much for your patience, and we’re truly sorry for the inconvenience. If you need anything else, just let us know <3
Best,
Minga London Team
Still Waiting… Since November 24th
My order was placed on November 24th, and to this day it still hasn’t been completed. I contacted customer service on December 9th, and they replied within a minute — it honestly felt like I was talking to a bot. They simply told me that the order hasn’t been prepared yet and that they have no way to speed up the process. They said I would receive an email once it’s shipped. I understand it was Black Friday, but this is just too much. It’s already December 11th, and this level of delay and lack of real support is really unacceptable.
November 24, 2025
Unprompted review
Reply from Minga London
Hi Klaudia,
We’re really sorry for the delay, Black Friday brought in an unusually high volume of orders this year, and our warehouse team has been working nonstop to get everything prepared and shipped as quickly as possible. We know it’s frustrating to wait this long, and we completely understand your disappointment.
Our customer support team can’t manually speed up the dispatch process, but your order is in the queue and will be shipped as soon as it reaches the packing stage. You’ll receive your tracking email the moment it leaves our warehouse.
Thank you so much for your patience, we genuinely appreciate it, and we’re sorry for the inconvenience caused. If you need anything else in the meantime, we’re here to help <3
Best,
Minga London Team
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Failure to ship
*Edit, added a star as the order now shipped. Perhaps it would be a good idea to advise customers of delays rather than leave them in the dark* Ordered on 2nd Dec and they aim to ship within 1 working day. It's 10th today and still not shipped. Impossible to speak to anyone, the AI customer service agent is useless. I have no idea whether my order will turn up in time for Christmas.
December 10, 2025
Unprompted review
Reply from Minga London
Hi Lee,
We’re really sorry for the delay , this season has brought an unexpectedly high volume of orders, and our dispatch team has been working overtime to get everything shipped as quickly as possible.
We completely understand your concern, especially with Christmas coming up. While we can’t manually fast-track individual orders, please rest assured that yours is in the queue and will be shipped as soon as it reaches the packing stage. You’ll receive your tracking email the moment it goes out.
Thank you so much for your patience, and again, we’re truly sorry for the inconvenience. If you need anything else, we’re here to help <3
Best,
Minga London Team
Not shipping order
Ordered on the 1st of December, contacted them via email on the 7th to see when the items would be shipped and I have been ignored. Been waiting for a support agent to join the useless AI chat since yesterday (9th). First time ordering from here and it will definitely be the last. 48h delivery would be great if they ACTUALLY sent the packages. I’ve been waiting 9 days now for these items to be shipped, I was hoping to have these for Christmas presents. Appalling customer service.
December 10, 2025
Unprompted review
Reply from Minga London
Hi Danielle,
We’re really sorry for the delay and the frustration this has caused. Due to the very high volume of inquiries and orders over this period, our response times have been slower than usual, but our team is working through everything as quickly as possible.
Your order is in the queue to be shipped, and you’ll receive a tracking email as soon as it goes out. We completely understand how important it is, especially with Christmas coming up, and we’re doing our best to get all pending orders dispatched ASAP.
Thank you for your patience, and again, we’re truly sorry for the inconvenience. If you haven’t already, please feel free to reach out again, we’re here to help <3
Best,
Minga London Team
This company has virtually zero…
This company has virtually zero customer service. Horrendous. I purchased many items for my daughter for Christmas. Never again. No way to contact them or to get to a real person. With that said buy at your own risk. Fingers crossed I even get what I ordered. If I don’t I’ll be filing a chargeback with my card company:
December 9, 2025
Unprompted review
Reply from Minga London
Hi Paul,
We’re really sorry to hear about your experience. Our team has been working hard to keep up with the high volume of inquiries and orders over this busy period, but we completely understand how frustrating delays in communication can be.
If you haven’t received a response yet, please reach out again to help@mingalondon.com
so we can make sure your order and any questions are addressed promptly.
Thank you for your patience, we truly appreciate it.
Best,
Minga London Team
dissatisfied with customer service
UPDATE: my order got shipped after 10 days, but i still think customer service could use some improvement. the ai is extremely unreliable and it made my experience more frustrating
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i placed an order on november 30th, which hasn't been shipped yet.
i know black friday can be a busy period so i waited for 9 days, but i haven't got any updates yet.
i decided to contact support by email today, unfortunately the ai didn't help at all (it couldn't locate my order, although i provided all the informations needed) and it offered to transfer my ticked to a human. i'm still waiting for a response.
it's such a shame because i ordered from minga once in february and i was very satisfied with the quality of products and fast shipment.
November 30, 2025
Unprompted review
Reply from Minga London
Hi C,
We’re really sorry for the frustration caused and completely understand your disappointment. Our team has been handling an unusually high volume of orders and inquiries recently, especially around Black Friday, which has unfortunately slowed response times.
If you haven’t already, please reach out again to help@mingalondon.com with your order details so we can make sure your ticket is prioritized and resolved as quickly as possible.
We really appreciate your patience and hope to get things sorted for you soon.
Best,
Minga London Team
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Ignored by customer service
I have been waiting 9 days for my order to be shipped - I have tried contacting customer service and sending a dm and have been completely ignored! Spent £125 for zero customer service and no support.
Order number 227573
December 9, 2025
Unprompted review
Reply from Minga London
Hi Beth,
We’re really sorry for the delay and understand how frustrating this must be. Our team has been handling a very high volume of orders recently, which has slowed response times.
Please reach out again to help@mingalondon.com
with your order number so we can make sure your case is prioritized and get you an update on your shipment as soon as possible.
Thank you for your patience!
Best,
Minga London Team
Crazy prices from it not even being…
Crazy prices for it not even being sustainable. Another thing , customer service is horrendous, haven’t been able to reach them at all. How can you charge £6 for 48hr delivery because apparently that’s the only shipping option they have , yet it’s been a week and they still haven’t even prepared my order. If I would’ve known I would’ve never ordered from this company and I won’t be shopping from then again.
December 9, 2025
Unprompted review
Reply from Minga London
Hi there,
We’re really sorry to hear about your experience and understand your frustration. During peak periods, like Black Friday and early December, our dispatch team experienced a much higher volume of orders than usual, which caused some delays. This isn’t our standard, and all pending orders are now being processed as quickly as possible.
If your order hasn’t been resolved yet, please reach out to us at help@mingalondon.com with your order number so we can check it and get it moving for you.
Thank you for your patience and understanding.
Best,
Minga London Team
Order Status
Purchased from Minga several times and was satisfied with how fast orders are shipped and i'd tend to get my items within a couple days. However I placed an order on the 3rd of December and have recieved no update on my item being dispatched, I found this unusual and attempted to contact support but seemed to only recieve AI generated responses that were not helpful at all. If anyone from minga can help my order number is #228033 !!
December 9, 2025
Unprompted review
Reply from Minga London
Hi Annie,
We’re really sorry to hear about the delay and understand your frustration. During peak periods, like Black Friday and early December, our dispatch and customer service teams experienced a very high volume of orders and enquiries, which caused some delays and automated responses.
If your order hasn’t been resolved yet, please reach out to us directly at help@mingalondon.com with your order number #228033 so we can review it properly and get it moving as soon as possible.
Thank you for your patience, and we apologise for the inconvenience caused.
Best,
Minga London Team
Order status
edit: it finally shipped after 10 days although im still not satisfied with the customer support.
Placed order #111734 on December 1st and no status change since then. Tried contacting support but didnt help. How much longer do I wait for it to ship?
December 8, 2025
Unprompted review
Reply from Minga London
Hi Wiktoria,
We’re sorry for the delay and completely understand your frustration. During the peak period, our dispatch team was handling an unusually high volume of orders, which caused some delays in shipping and slower responses from our support team.
We’re glad to hear your order #111734 has now shipped, and we appreciate your patience throughout this process. If you have any further questions or need help tracking your delivery, please reach out to us at help@mingalondon.com
and we’ll be happy to assist.
Thank you again, and we apologise for the inconvenience.
Best,
Minga London Team
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No response
No response, order placed on December 1st, no confirmation of order shipment to date
What’s going on ?
Order nr 111964
December 8, 2025
Unprompted review
Reply from Minga London
Hi Adrian,
We’re really sorry about your experience and understand how frustrating this has been.
During the Black Friday and early December period, we experienced an unusually high volume of orders and enquiries, which caused some dispatch delays and slower response times than usual. This isn’t our standard at all, we normally ship within 48 hours, and this situation was punctual and limited to that peak period. All pending orders have now been dispatched.
Because of this peak, our customer service team was also impacted, and some messages unfortunately took longer to reach an agent. This wasn’t intentional, and we’re actively improving our support flow to avoid this happening again.
If your order is still unresolved, please reach out to us at help@mingalondon.com with your order number, or reply here so we can look into it properly and help resolve it as soon as possible.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
Best,
Minga London Team
Theft
Basically robbed me. Placed an order, I have proof of payment on my PayPal account. Have emailed and they are saying there's no history of that PayPal account paying even though I can see it on my account so that's a lie. I emailed back and forth and then they e stopped replying. I've told them the address I ordered to. Date and time of ordering. The email etc etc etc. but because I don't have the order confirmation number (which they needed to send me) they're not helping me. So they've taken £150 from me just before Christmas and I'll not be receiving what I've paid for. Don't use this company
December 2, 2025
Unprompted review
Reply from Minga London
Hi Georgia,
We’re really sorry to hear about your experience and understand how stressful this must be, especially around the holidays.
To help us investigate this properly and resolve it as quickly as possible, please email help@mingalondon.com with your PayPal transaction details, the email used, and the shipping address. Once we receive this information, we’ll make sure to look into it and get back to you promptly.
Thank you for your patience, and we’re sorry for the inconvenience caused.
Best,
Minga London Team
Minga London: Total Complete and utter MINGERS!!!
This is my personal opinion based on my own experience; it is not malicious as it is factually true, and I DO have the receipts to prove it, so is without prejudice! This is in the public interest, so you have been warned!
As per MANY reviews here on Trustpilot and other sites, you purchase from this dubious company at your own risk!
They may bring their ethical, street fashion vibe to the fore at every occasion, but as soon as you have a problem, it's CRICKETS!
They somehow duplicated my order, sending it in two parcels with different order numbers and with slightly different values charged for each so that it wasn't immediately clear on my credit card statement and then when I received both parcels and tried to return one, their AWFUL AND USELESS AI Chatbot refused to allow me to process the return as the order contained thigh-hi socks that they consider to be a 'hygiene issue', even though the whole parcel is unopened and THEY duplicated the order and even if I did return it without the socks, it was STILL going to charge me the DPD return cost, even though this was THEIR MISTAKE!
So I tried to contact a human. I don't think they have any working, at all!
I used their app message box, sent several emails and tried the live chat message system to no avail; the live chat was open on my device for 11 HOURS, so before working hours and all the way through the whole day and at the same time, my husband was on his for the whole 8 hours that it is supposed to be active!! No response on either device!
After 3 days of this and no response, I contacted my CC company, and because my value is over £100, I started a Section 75 claim against them for the duplicated order. That is SURE to get their attention!
Fortunately, my order was over the £100 minimum, but many customers' orders will be less, giving them no protection and forcing them to have to return at their own expense and eat that cost, even items such as duplications, incorrect items or sizes, or faulty clothes, as per many examples here on Trustpilot. What are you going to do then? Sue them for £5.95 delivery cost? No, what you do is complain to your local Trading Standards office, post your terrible experience on your socials, Trustpilot and other review sites, tell all your friends and NEVER purchase from them again!
THEY ARE THE WORST EXAMPLE OF THE CURRENT CROP OF SCUMBAG COMPANIES OUT THERE, TAKING GROSS ADVANTAGE OF THEIR 'TRENDY' TAG THAT OFFER USELESS OR NO CUSTOMER SUPPORT, OFTEN WITHOUT A PHONE NUMBER TO CALL!!! AAAAARGGH!!!!
LET ME ASSURE YOU, MINGA, YOUR BUSINESS CAN'T SURVIVE BY SCREWING OVER YOUR CUSTOMERS.
Their CEO is: Luísa Vilaça. You can find her 3 personal emails on RocketReach. I did!
AVOID AS THEY TRULY ARE, MINGERS!!!!!
December 5, 2025
Unprompted review
Reply from Minga London
Hi Michelle,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
After checking our system, we can confirm that your case has already been resolved. If there’s still anything outstanding or you need further assistance, please reach out to help@mingalondon.com with your order number so we can make sure everything is fully sorted.
Thank you for your patience and for giving us the opportunity to resolve this.
Best,
Minga London Team
damaged item- 0 customer support
I ordered some shorts from them which arrived damaged and there has been 0 response from the company in terms of getting a replacement, all i’ve had are emails from Ai saying they’ll get back to me soon but it’s been a week and i’ve had no real response from them, my item is unwearable as there is a split in the back or the shorts and i feel like ive thrown £60 away since they haven’t communicated with me at all about sending a replacement
minga, if you read this my order number is 224253
update 11/12/25: company replied to me a week ago claiming once the tracking showed that i had posted the shorts back i would get sent a replacement, it’s now been a week and i no longer have the shorts or my money back and they’re not responding
December 1, 2025
Unprompted review
Reply from Minga London
Hi Rachel,
We’re really sorry for the frustration this has caused. Due to the Black Friday period, response times have been slightly delayed, but our team has already reviewed your case and reached out regarding your order. Please check your inbox (and your spam/junk folder, just in case).
If you haven’t received the response or need further assistance, please contact us again with your order number and we’ll make sure to help you right away.
Best regards,
Minga London Team
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Customer service is ace…
I’ve always loved their clothes however recently I accidentally put the wrong size on my order. I was panicking because it’s obvi not cheap so I emailed customer service and they were soooo onnit and replied pretty much right away and it was all sorted really quick. Unfortunately I didn’t get the name of the rep I was talking to but they were a legend for sorting everything out so quick especially with it being a busy time of year. In the end best customer service I’ve dealt with! <33
December 4, 2025
Unprompted review
Reply from Minga London
Hi Mia,
Thank you so much for your kind words! <3 We’re thrilled to hear that our team could help you sort everything out quickly, especially during a busy period. We’ll be sure to pass on your praise, our team will be so happy to hear it!
We really appreciate your support and hope you continue enjoying your Minga pieces!
Best,
Minga London Team
I placed my order more than 5 days ago…
I placed my order more than 5 days ago and it still hasn’t been shipped, even though I paid for express delivery, and I’m getting no help from customer service.
December 5, 2025
Unprompted review
Reply from Minga London
Hi Sarah,
Thanks for reaching out, and we’re really sorry for the delay <3
Our dispatch team has been going full throttle lately, working overtime to get all orders out as fast as possible!
Your order is on its way, and we truly appreciate your patience. If you haven’t received an update yet, please don’t hesitate to reach out to our customer support so we can make sure everything is on track.
Best,
Minga London Team
If I could give zero star’s I would
If I could give zero star’s I would. Unhelpful customer service and everyone needs to be aware that they state once the parcel is marked as delivered then they do nothing to help. My driver marked my parcel as delivered but nothing was delivered, I reached out to Minga customer service and it was frustrating. They took a number of days to respond and then state that the case is closed. Unprofessional and I will not buy here again and loose my money.
December 4, 2025
Unprompted review
Reply from Minga London
Hi Teraj,
We’re really sorry to hear about the issue with your delivery and understand how frustrating this has been.
During the Black Friday and early December period, we experienced an unusually high volume of orders and enquiries, which unfortunately caused some delays in our responses. This wasn’t our standard, and we are actively working to improve our support flow.
If your parcel issue hasn’t been resolved yet, please reach out again to help@mingalondon.com with your order number so we can investigate directly with the carrier and help you sort this out.
We apologise for the inconvenience and appreciate your patience.
Best,
Minga London Team
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