Mini Stores Reviews 91

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products received, frequently citing issues with quality, incorrect sizing, and items not matching their descriptions. Reviewers also encountered considerable problems with the refund process, often finding it difficult to obtain a full refund or return items, even when advertised as possible. Consumers consistently reported negative experiences with their orders, including missing parts, damaged packaging, and prolonged delivery times. The return policy was a major point of contention, as many found it challenging to navigate, with the company often offering minimal compensation instead of full refunds and requiring returns to be sent to China, incurring high costs.

What people talk about most

Product

Customers consistently express disappointment with the product. Many reviewers report that items are of... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report that the company... See more

Order

Reviewers highlight negative aspects of order. Many customers report significant delays, with items taking... See more

Quality

Consumers consistently express strong dissatisfaction with product quality. Many report receiving items with... See more

Return policy

People report negative experiences with the return policy. Many customers express frustration, citing that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Do not use this supplier at all. If I could give minus stars I would! Ordered bras in 36D & a 4XL arrived which would fit a 44/46”!!!! Their mistake in sending the incorrect size & refused to send pre... See more

Rated 1 out of 5 stars

Ordered what was advertised to be a set of 3 elasticated minimiser bras. Saggy cloth arrived. Padding hanging out of cup. Contacted and the customer service was appalling. 10+ emails later they would... See more

Rated 1 out of 5 stars

Do not buy from this company. The bra’s are flimsy elastic and offer no support at all. I don’t honestly believe that they are made to fit any particular size. It would purely accidental if they actu... See more

Rated 1 out of 5 stars

Given 0ne star. Does not merit one. Worst online company I have dealt with in years. Eyeliners finally arrived after weeks of order updates pestering me. Unusable as dried out Then final insult o... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not uk company

Scam company. Ordered 3 weeks ago and got a tracking code which is moving round America. Tried contacting them and the email has shut down and website won’t load. I hope this means they have been shut down however I fear I won’t get my money back.

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

Would leave less than one star if I…

Would leave less than one star if I could. Terrible product quality. Item arrived in damaged packaging due to being badly packaged. Part of the item was missing rendering it unusable. Customer services are useless, offered a small, unacceptable amount in compensation and then went quiet.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

They advertised led sensor light…

They advertised led sensor light showing them beinf fitted in food cupboards and they looked nice. After waiting a month on them to be delivered, i was absolutely flabergasted with wat i received. They are the cheapest and smallest lights i have seen. And the tracking was non existent. Would not recommend anyone using this company.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Ordered some jeans through
Facebook with this company the middle of July
Still haven’t received them and the tracking is a scam ! Avoid!! I am concluding that I have lost my £22 that I paid - tried emailing false email as well
Do not order from mini stores !!!

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE

Ordered what was advertised to be a set of 3 elasticated minimiser bras. Saggy cloth arrived. Padding hanging out of cup. Contacted and the customer service was appalling. 10+ emails later they would not allow returns but a 5GBP refund. Not received that and when asked just kept saying 'check bank'
Should be closed down by trading standards. Have reported them so hopefully they change their way of business style. AVOID THEM

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

Wish I had checked here before buying. Absolute rubbish company totally scammed out of £30 and of course they aren’t replying to emails!! Lesson learnt

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Company

Had to give 1 star to write the review.otherwise it would be zero. A scam company, take your money, no after sales and fake tracking. Unfortunately go under various names so can not be grounded to close them down
Learnt my lesson ordering from them. Ordered over a month ago, tracking stopped in England 3wk ago, can not contact company so down £25. Will not order from a website I haven't heard off again. Please, Please DO NOT BUY from them Ladies &Gents.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

Fake Chinese rubbish pretending to be UK company

Shame the don't have zero stars. They say you owe a certain amount, so you press pay on PayPal and find an additional £5.00 of charges you knew nothing about or didn't agree to being taken from your account. You immediately cancel and open a dispute with PayPal, which you might as well ignore as they do nothing, and two days later the product appears to be shipped from the USA. You get continually updated about where your product is in customs in the USA, and how you can purchase more for a discount, whilst still saying its cancelled as per rules of law on distance selling. Whilst your parcel is in customs in USA, it arrives by Evri at you door - cheap elastic Chinese rubbish that bears no resemblance to what you were enticed to buy, and you are blocked from customer service email. Meanwhile, according to the emails received, your parcel is still in the USA, being checked by customs! If this company is falsely saying it is in the UK, by calling itself mini-stores.uk, then Trading Standards should seriously investigate their operation.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. The advertisements are fake, I ordered bras which had no support in them what so ever an elastic band would be better and when I asked for a refund the asked for photos of the failed item!
DO NOT ORDER! It is a rip off, I think they have blocked my email address as my emails keep bouncing back now.
Rip off

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company - AVOID!!

Item ordered do not match description, extremely poor quality and sizing is incorrect. The website now is not loading due to server issues. I am raising a dispute via my credit card following no response from email. I fear I have been scammed and wish I had checked before spending £35!!

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

I brought a set of 3 bras

I brought a set of 3 bras, what a load of rubbish they are I'm going to try to return them there nothing like what was on the advert, I can't believe how thin the bra is totally discusted with them and a let down

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!!!

Really wish I had done more research on this so called company before ordering from them, DO NOT USE THEM , they will do anything to stop you returning items that do not fit so now I’m stuck with 3 rubbish bras that are supposed to be excellent support etc, utter rubbish fit for the bin, messages back and forth for a few days now nothing for weeks!! Even tried to return through PayPal but the address they provided wasn’t correct, so have just given up and down £25.
Read the reviews and steer clear at all cost 😡😡😡😡😡

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Minus 5 stars!!

Minus 5 stars!!! Avoid this site at all costs!! I don’t even know how they are still operating. Their products are terrible and their customer service is absolutely horrendous and they will do anything they can to make returns or refunds impossible. Do not even try to discuss a return with them they say it will be expensive as they need to be returned to China, even though the site is supposed to be UK. They tried to offer me £4 refund on an item that cost over £30, in the end I got £15 back but would never get anything again, total waste of money and complete scammers.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

My Review

So wish that I’d read these reviews before ordering, although I didn’t see this name until just now. The company I placed my order with seems to be under an umbrella of various names. I thought I was buying from a British site called Jones Shoes. Wrong! As I am now in communication with someone from China, who so far expected me to keep the shoes valued £37.76 and offer me a £5 voucher off my next purchase , when I refused they offered me a £10 voucher 🙈 Their website when I placed my order guarantees 100% refund and free returns, which I’ve emailed a copy to them in my last email stating that I want a full refund, free return and no more offers of a voucher. So we will see what happens. Not sure why I took screen shots of my order, probably because I’ve been caught out before a few years ago, but so glad I did now, although not sure if it will make a difference, but we’ll see.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

This company could improve by not false advertising.What you order will take weeks as It does not come from the UK.when it does arrive it will not be what is advertised and they will do everything not to have it returned and will offer compensation of £2

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

eye liners

I ordered a brown And plum eye pencil expecting it to glide on my eyes as video but no I can barely get anything to show even if you keep going over it
Customer service is polite but very poor offered me a £2 refund now £4
The advertising of the product is false
If I could have given 0 I would have

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

I sent away for a cold cloth.Never…

I sent away for a cold cloth.Never arrived got tracking number but stop in America. I tried emailing but it's like it doesn't exist. I feel like a fool im on a budget and have wasted money
Is there anything anyone can suggest

July 27, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look