Disappointing experience
Like their products but I had a disappointing experience with this company.
1st they send me the wrong jacket, then they tell me I need to pay for freight to return the wrong jacket they send me ( maybe it was a misunderstanding)
Now where they proccess the refund, they process me the wrong amount. Or maybe they charge me the freight which was 0 in the first place because I ordered 2 jackets and was above their treshhold?? It was not my fault the order ended up being under the treshhold eventually.
Please refund me the total amount. I think it was already inconvenient for me to contact you both by email, phone, to go to the library to print the freight label, to send you the package back. You should give me some compensation for all this inconvenience not charge me the freight which was 0 to begin with.

Reply from MINI A TURE







