MiniCabRide Reviews 

3,552
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 517 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, punctuality, and the professionalism of the staff, often highlighting drivers who are friendly, helpful, and ensure a smooth, safe, and comfortable journey. The booking process is frequently noted as easy and efficient, with good communication regarding confirmations and driver details. Many also appreciate the competitive pricing and the overall stress-free experience, especially for airport transfers. However, some people were dissatisfied with significant delays, last-minute cancellations, and instances where drivers were late or unprofessional. There were also concerns about drivers not knowing routes, refusing to assist with luggage, or engaging in inappropriate conversations. A few customers reported issues with incorrect car seat provisions and receiving inaccurate information from dispatch regarding driver whereabouts, leading to missed flights and stressful situations.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising drivers for being... See more

Staff

Reviewers mention positive feedback about staff, with many praising drivers for being friendly, polite, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers appreciating drivers arriving... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy and... See more

Price

Consumers find price to be positive, with many reviewers noting competitive and reasonable pricing, even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional, able to book our pick up from train station at Paddington to Gatwick Airport with ease. Driver on time and phoned to say where he was. Once located he took us to Gatwick and was ve... See more

Company replied

Rated 5 out of 5 stars

George was a lovely driver and arrived on time/early as arranged. Very comfortable luxury car and a smooth journey to Gatwick from central London. We made payment prior to pick up via a secure Whats... See more

Company replied

Rated 5 out of 5 stars

Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more

Rated 5 out of 5 stars

Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Sightseeing Tour Agency
  5. Tour Operator
  6. Transportation Service

Written by the company

MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,552)

486 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Company kept in touch with me often…

The Company kept in touch with me often before the scheduled pickup, and the driver was wonderful, providing great assistance. He took special care of my elderly aunt and ensured she was safely inside before departing.

January 4, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

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Rated 5 out of 5 stars

MiniCabRide were very prompt with…

MiniCabRide were very prompt with responses, flexible and extremely accommodating. I’ll definitely use them again.

December 25, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

I have experienced very good service…

I have experienced very good service from MiniCabRide, they are easy to book, and have good drivers.

January 3, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Outstanding service

Asked to be picked up after ballet at Covent Garden on a Saturday night to go to a railway station. Always a giant melee and traffic blocked. Driver contacted us exactly on time, found a good place to pick up, did a u turn in all that traffic and found a route with no traffic. Got us to the station in record time. Outstanding! Would recommend.

January 3, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to leave us a review. Your feedback is immensely valuable to us and serves as a testament to our commitment to excellence. We are delighted to hear that you had a positive experience with our company.

At MiniCabRide, we strive to provide exceptional service and exceed our customers' expectations at every opportunity. Your satisfaction is our utmost priority, and we are honored to have earned your trust and appreciation.
Should you require any further assistance or have any questions, please do not hesitate to contact us.

We look forward to serving you again in the future and continuing to meet your expectations.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Easy booking process

Easy booking process, reconfirmation and totally punctual and courteous

January 2, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to leave us a review. Your feedback is immensely valuable to us and serves as a testament to our commitment to excellence. We are delighted to hear that you had a positive experience with our company.

At MiniCabRide, we strive to provide exceptional service and exceed our customers' expectations at every opportunity. Your satisfaction is our utmost priority, and we are honored to have earned your trust and appreciation.
Should you require any further assistance or have any questions, please do not hesitate to contact us.

We look forward to serving you again in the future and continuing to meet your expectations.

Warm regards,
Customer Care MiniCabRide

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Rated 5 out of 5 stars

Reliable and helpful

Reliable and helpful
Will use again

January 3, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to leave us a review. Your feedback is immensely valuable to us and serves as a testament to our commitment to excellence. We are delighted to hear that you had a positive experience with our company.

At MiniCabRide, we strive to provide exceptional service and exceed our customers' expectations at every opportunity. Your satisfaction is our utmost priority, and we are honored to have earned your trust and appreciation.
Should you require any further assistance or have any questions, please do not hesitate to contact us.

We look forward to serving you again in the future and continuing to meet your expectations.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

All good and as agreed

January 2, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Driver came on time

Driver came on time, was courteous,, drove well.

December 31, 2024
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Reliable and budget friendly service

Reliable and budget friendly service

December 25, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

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Rated 5 out of 5 stars

Brilliant

Brilliant! Reliable, turned up on time and got us home safely, they even added an extra stop for just £5 to help two of our friends get home safely. Thank you so much.

December 28, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

night-time journey from London to Cambridgeshire

My driver arrived promptly, his manner was welcoming, and his car was clean and comfortable. The long journey went smoothly, and took about 15 minutes less than on previous years.

December 25, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Fantastic

I had frequent communication from the Company before the pick up time, the driver was lovely, very helpful and looked after my elderly aunt, even making sure she was safe inside before leaving.

December 26, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Very reliable and lovely driver

Very reliable and lovely driver - thank you!

December 25, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Advertisement
Rated 5 out of 5 stars

Friendly drivers

Friendly drivers, prompt and reliable service. Thanks for the great experience.

December 25, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Very good service!

Very good service! My driver was professional and I enjoyed the ride - I'll definitely book with them again :)

December 13, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

On time

On time, courteous,helpful

December 20, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Propmt updates about delays but…

Propmt updates about delays but actually the driver was on time

December 18, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Advertisement
Rated 5 out of 5 stars

Excellent

Excellent. On time at 4am and good driving to Stansted.

December 18, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Arriving early in the morning from a…

Arriving early in the morning from a delayed flight, cold weather and your taxi is there waiting is so comforting, stress free. I always use this company.

December 16, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

Rated 5 out of 5 stars

Reliable and Stress-Free Early Morning Airport Transfer

I took a minicab to Stansted Airport at 3:30am, and the experience was excellent. The driver arrived before the scheduled time, which was a huge relief, especially so early in the morning. The journey was smooth, safe, and comfortable. The driver was polite and professional, making the whole trip stress-free. I would definitely recommend their service and use it again.

December 16, 2025
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

At MiniCabRide, we are committed to delivering exceptional service and going the extra mile for our customers. Your satisfaction means a great deal to us, and we’re grateful for the trust you’ve placed in our team.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We look forward to serving you again soon.

Warm regards,
Customer Care
MiniCabRide

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