MiniCabRideReviews 

3,540
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 522 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff, especially the drivers. Many people appreciate the reliable and punctual delivery service, with drivers often arriving early and communicating their location. The booking process is frequently described as easy and efficient, with good communication throughout, and the pricing is considered reasonable and competitive. However, some customers also noted significant issues, including drivers being late, sometimes by a considerable margin, leading to missed flights. There were also instances of drivers being uninformed about routes or making inappropriate comments, and some experienced last-minute booking cancellations.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers consistently praising the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being professional, polite,... See more

Delivery service

Consumers find delivery service to be positive, with many drivers arriving on time or even early, which is a... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as easy, simple, and... See more

Price

Customers had positive experiences with price, finding it competitive and reasonable for various journeys,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more

Rated 5 out of 5 stars

Very professional, able to book our pick up from train station at Paddington to Gatwick Airport with ease. Driver on time and phoned to say where he was. Once located he took us to Gatwick and was ve... See more

Company replied

Rated 5 out of 5 stars

George was a lovely driver and arrived on time/early as arranged. Very comfortable luxury car and a smooth journey to Gatwick from central London. We made payment prior to pick up via a secure Whats... See more

Company replied

Rated 5 out of 5 stars

Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Sightseeing Tour Agency
  5. Tour Operator
  6. Transportation Service

Written by the company

MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,540)

474 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Darius our Driver was in time helpful…

Darius our Driver was in time helpful and very considerate helping us with all our luggage and very polite and kind
Would not hesitate to recommend him and the firm

May 16, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Advertisement
Rated 5 out of 5 stars

Driver was exceptional

Driver was exceptional. Assisted us with disabled member. Pleasant, courteous at all times. Look forward to our trip Friday May 30 to airport @ 9:30

May 15, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Driver picked me up on time

Driver picked me up on time, was a good drive to airport. 3.30am 👍 felt safe 👍 Booking process and follow up easy and straightforward. The confirmation call day before was appreciated.

May 15, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

The driver was nice and professional

The driver was nice and professional. He arrived on time, even though it was 5 a.m., and the car was clean and tidy. The child seat for my little one was perfect. Highly recommended!

May 14, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 4 out of 5 stars

Drivers were very friendly and…

Drivers were very friendly and efficient.
The female leaving messages was confusing and spoke too fast for us that are not used to British language.
They only answer phones at times, very hard to get on phone from US. Would not mind at all using same drivers but not same company. Though I must say every pick up was as scheduled and also flexible with a forewarning.

May 10, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Hi Marcel,

Thank you for your feedback. We’re glad you found our drivers friendly and the service punctual.

We’re sorry for the communication issues you experienced and will work on improving this for our international customers.

We appreciate your comments and hope to serve you better in the future.

Advertisement
Rated 5 out of 5 stars

Driver was there before we even arrived…

Driver was there before we even arrived , called me to confirm meeting point , very friendly service all round ..
this was for both our journeys different drivers both very professional

May 11, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Thank you for amazing service

Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend them. They were great throughout the booking process, confirmation and pickup

May 11, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

We are very satisfied

We are very satisfied
Drivers very nice
Good experience

May 8, 2026
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Very nice experience

The driver was very friendly and gave us some suggestions for our stay, what to visit etc. Service was very fine from the moment we made the booking. Easy site and communication. Great car.

May 6, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Advertisement
Rated 5 out of 5 stars

Excellent mini cab service for my…

Excellent mini cab service for my airport drop off. The driver was punctual, professional, and the journey was smooth and comfortable. Great communication throughout and I arrived at the airport on time without any stress. Highly recommend!

May 6, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

It's all eccellent

May 6, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

A great service with good communication

Great communication from the company, I had to change the pickup time a couple of times, and they were very accommodating. The driver arrived five minutes early and the journey went very smoothly. I’ll definitely use again!

May 6, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Excellent and reliable service - thank you!!

Our driver was unbelievably helpful and kind - he made a potentially stressful journey super smooth :)

We were heading to the airport with a lot of luggage, and he was very on-time and loaded our baggage super safely. The car smelled lovely and clean, and on the other side he even gave us two pound coins for the trolleys for the luggage! It made our day.

Not to mention the fact that the journey was significantly cheaper than with Uber.

May 3, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Advertisement
Rated 5 out of 5 stars

Amazing ride

I had an amazing ride. The driver is cool and easy going, he delivered the service I paid for. I honestly recommend.

May 5, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Our driver Ahmad was very helpful

Our driver Ahmad was punctual, courteous, professional and a very safe driver. We had a very pleasant journey and felt safe at all times.

May 3, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

First off booking was extremely easy

First off booking was extremely easy, from the start, staff were on hand to help, calling a few days before to confirm and on the morning to let us know what was happening. We messed up and went to the wrong station exit and both the staff member on the phone and the driver were so helpful and understanding, it took all of the stress out of the situation. The driver came to us and was absolutely delightful. He helped us with our bags and got us straight in. His driving was so safe and careful and he got us to our destination in no time. I can't recommend this service enough, I was extremely stressed about travelling through London at 4am with an autistic child and this company took every bit of stress away. Staff were professional and courteous throughout the entire process. I cannot recommend highly enough! Thank you!

May 2, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Driver was early!

Driver was early, friendly, just normal. Car lacked suspension if I’m being fussy but for the price of £97 to Stansted airport from tooting I couldn’t complain. I felt safe being a lady travelling at 1.45am all that way so would highly recommend them. Would use again without a doubt!

May 1, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Advertisement
Rated 5 out of 5 stars

Great and reliable service

My family and I have used this service before and we cannot fault them. The drivers are always polite, respectful and friendly. He arrived on time and just the service was amazing. The communication from the company was very thorough and they always answered your queries if you had any. I will definitely recommend them and will always be using them in the future.

May 1, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

safe driver

April 30, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Great communication and good driver

April 28, 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look