Minicabs.co.uk Reviews 

3,695
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting that professional drivers consistently arrive promptly, communicate well, and assist with luggage to ensure a thoroughly pleasant trip. Travelers also appreciate the highly competitive prices, clean vehicles, and the very straightforward booking options available both online and over the phone. However, some customers also noted occasional issues regarding punctuality and overall service consistency during particularly busy peak times. A few reviewers experienced delayed arrivals, unexpected last-minute vehicle changes, or missed pickups that created stressful situations when they urgently needed reliable transport.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting punctual drivers, fair rates, and... See more

Staff

Reviewers mention positive feedback about staff, noting that drivers and booking agents are consistently... See more

Booking process

Consumers find booking process to be a mixed experience, as many reviewers highlight that scheduling rides... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some consumers praised drivers for arriving... See more

Price

Reviewers highlight positive aspects of price, noting very competitive rates and finding the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello, I had booked an airport pick-up but a few minutes before landing we were informed that the flight would be diverted. Minicabs were very helpful as they helped me quickly rebook the ride with a... See more

Company replied

Rated 5 out of 5 stars

I used this company’s services twice last week when going to a London airport & both times the service was exceptional! Both Uzman & Mohammed (one took us home from Stansted on Sun 19/10/2025 & the ot... See more

Company replied

Rated 5 out of 5 stars

This was my first time using Minicabs, and I was thoroughly impressed with the service from start to finish. The driver arrived promptly at the pickup point, waiting patiently as instructed, and provi... See more

Company replied

Rated 5 out of 5 stars

Reliable, friendly service at great rates. We were kept informed by lovely staff of when our car was ready and waiting outside as well as text messages. Would absolutely use again and recommend.


Company details

  1. Taxi Service
  2. also in
  3. Courier and Delivery Service
  4. Mailing Service
  5. Minibus Taxi Service
  6. Transportation Service

Written by the company

At Minicabs we know that we offer the very best London minicab service – a claim that’s backed up by a huge number of our passengers, who consistently use us due to our promptness, politeness and great value for money. We’ve been operating for a number of years now, and in this time we’ve honed our skills and business to create a great taxi company. What’s more, we’ve built up our number of taxis to ensure that we can cater to everyone’s needs, throughout the area we cover. We intend on improving in the future as well, by adding new facets to the Minicabs such as the fantastic app we have just introduced for Apple and Android users. Our success is down to a few things that we regard to be extremely important, with the first of these being the fact that we always strive to offer the best value for money to all our passengers. This doesn’t just mean that we make sure our fares are kept as low as possible, but it also means that we go above and beyond what is expected. Of course, like any good taxi company, we always provide clean cars and friendly drivers, but unlike others we add a personal touch minicabs such as carrying your bags for you, making sure your children get to school, and generally helping in any way we can. So, why not contact us today to find out how we can help you? You can call us on 0208 204 4444 or email us via bookings@minicabs.co.uk or alternatively you can use our app to book a minicab in seconds!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(3,695)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth journey

Fast and reliable service. Professional driver and smooth journey.

September 13, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased you had a great expereince with our minicab services, and we look forward to continuing to provide you with our professional and reliable services!

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Rated 5 out of 5 stars

Always Reliable & Reasonable Prices

Reliable service using smart vehicles and helpful drivers. We live in an awkward-to-find place but this has now been resolved with the addition of using WhatsApp to contact the client. I'm hard of hearing so it's quite difficult to hear or speak to a driver - even Bluetooth hearing aids - especially in noisy situations like an airport. This feature has been a real boon. We recommend Minicabs whenever we can.

September 9, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab services, and we are happy to know you were well accommodated by our team. We look forward to serving you again soon!

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Taxi driver 25 minutes late and went to the wrong address. I was told to pay by cash when I got in the car and wasn’t sent a payment link. Absolutely rubbish service I would definitely not recommend!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to book from app

Easy to book from app. Taxi was clean and on time. Really nice driver.

September 9, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our airport transfer service to Heathrow Airport. We are pleased to know that you found the app user-friendly. We look forward to being of service again soon!

Rated 5 out of 5 stars

Punctual as always

Punctual as always, great service.

September 5, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for being a regular customer. We are pleased you had a good experience using our minicab services. We look forward to being of service again soon!

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Rated 5 out of 5 stars

Friendly communicative driver

Friendly communicative driver, and staff. Easy same-day online booking for airport pick-up. Value for money!

September 3, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased you found our online booking option easy and user-friendly. We look forward to continuing to provide you with our minicab services.

Rated 5 out of 5 stars

I booked the light removal service…

I booked the light removal service which worked out really well. We had everything prepared on the ground floor so that loading was quick but still I did not feel rushed by the driver. Would do again :)

August 26, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased you had a good expereince with our removal service. We look forward to being of service again soon!

Rated 5 out of 5 stars

Terrific service

First time I have used service. Website very effective with excellent communication.
Cab arrived on time and provided courtesy call to let be known.
Very clean cab. Driver polite and professional. Excellent value against competitors. Overall fantastic experience.

August 26, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased to know that your first experience was a positive one. We are glad you found our website user-friendly and useful. We look forward to continuing to provide you with our minicab service in the near future!

Rated 2 out of 5 stars

Driver was late picking up

Driver was late picking up. Following which driver drove very rashly, not something you needed when you land back from holiday in the middle of the night. Not sure I will be using them again.

August 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Very helpful

Very easy to book, best price at the time of booking.
Answered all our questions with a positive response.
The communication is superb.
Would book again.
Thank you

August 23, 2025
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service and found the pricing affordable. We are glad to know you found the booking process easy and we look forward to being of service again soon!

Rated 5 out of 5 stars

Punctual and professional service.

August 20, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased you found our minicab service to be punctual and professional. We look forward to continuing to provide you with our services. Many thanks.

Rated 5 out of 5 stars

Excellent Service

Fast, Efficient and Excellent Service!

August 19, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service and had a good experience. We look forward to continuing to provide you with our services. Many thanks.

Rated 5 out of 5 stars

The driver was very good and polite and…

The driver was very good and polite and the office tried to contact me when trying to reach me a number of times as my phone signal was not working from an airport pickup. This is the third time I used the cab company and would recommend them.

August 15, 2025
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service. We are glad to know that you would recommend our service, and we look forward to being of service again soon!

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Rated 5 out of 5 stars

A punctual and friendly service

A punctual and friendly service. what more could you ask?

August 11, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased to know you have had a great experience whilst using our minicab services. We look forward to being of service again!

Rated 5 out of 5 stars

Good and quick drive to Stansted

Driver was right on time we agreed and we had a very quick and good drive to Stansted airport. Would book your service again!

August 9, 2025
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our airport transfer service to Stansted Airport, and we are glad to know you would book our airport transfer service again. We look forward to being of service again soon!

Rated 5 out of 5 stars

Ease of use and quality drivers

The booking was easy and the option to mention the flight number is very handy when you are arriving into London.
The drivers track and connect with us to plan the pickup. Our driver Umar was very polite and even helped us with loading the luggage, as we were travelling with kids. Though I had opted to pay with cabs, I struggled to fin mm

August 10, 2025
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you found our booking process useful and easy to navigate. We are glad to know you had a good experience whilst using our airport transfer service, and we look forward to being of service again soon!

Rated 5 out of 5 stars

Professional & great quality of service

My family has been using Minicabs the past 4-5 years . They constantly provide the same great quality of service , they’re professional with well established processes

August 4, 2025
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you regularly enjoy our minicab services. We look forward to being of service again soon!

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Rated 5 out of 5 stars

Reliable and affordable

The booking process and phone app were user-friendly. The driver arrived on time for my 4 a.m. ride. I particularly appreciated that the confirmation text included a phone number for customer support.
However, I would suggest offering more suitcase options during the booking process to clarify whether the sizes refer to small or large luggage. Overall, the price was reasonable, so I would use the company again.

July 31, 2025
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service. We look forward to being of service again soon!

Rated 2 out of 5 stars

Late because of previous client and the driver not having or not reading the 'extra information'

Unfortunately the minicab didn't appear at the appointed time. When I phoned the company I was told that the previous client had delayed the driver, and he would be 5 minutes late. The driver then called me to say he had arrived. But he wasn't where we were! I had put in the 'Extra Information' section that the driver shouldn't use the postcode of my address as we are at the end of a footpath off the road, and I gave the postcode and street number of the house at the place where we should be picked up from. The driver said he had not been given that information. So he had to drive round from an adjacent street. So altogether we were 10 minutes late. I don't know if this is the fault of the driver, or the software the company uses. But I wonder why you would ask for extra information and then not use it.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

First time using them

First time using them, everything was perfect. Driver came early, was very helpful and friendly. We got to the airport earlier then expected. Very impressed and will definately use again. Also price was half that of an Uber

July 10, 2025
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you had a great first experience whilst using our airport transfer service. We look forward to continuing to be of service again soon!

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