Hello, I had booked an airport pick-up but a few minutes before landing we were informed that the flight would be diverted. Minicabs were very helpful as they helped me quickly rebook the ride with a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At Minicabs we know that we offer the very best London minicab service – a claim that’s backed up by a huge number of our passengers, who consistently use us due to our promptness, politeness and great value for money. We’ve been operating for a number of years now, and in this time we’ve honed our skills and business to create a great taxi company. What’s more, we’ve built up our number of taxis to ensure that we can cater to everyone’s needs, throughout the area we cover. We intend on improving in the future as well, by adding new facets to the Minicabs such as the fantastic app we have just introduced for Apple and Android users. Our success is down to a few things that we regard to be extremely important, with the first of these being the fact that we always strive to offer the best value for money to all our passengers. This doesn’t just mean that we make sure our fares are kept as low as possible, but it also means that we go above and beyond what is expected. Of course, like any good taxi company, we always provide clean cars and friendly drivers, but unlike others we add a personal touch minicabs such as carrying your bags for you, making sure your children get to school, and generally helping in any way we can. So, why not contact us today to find out how we can help you? You can call us on 0208 204 4444 or email us via bookings@minicabs.co.uk or alternatively you can use our app to book a minicab in seconds!
539 - 541 Kingsbury Road, NW9 9EG, LONDON, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and reliable service. Professional driver and smooth journey.

Reply from Minicabs.co.uk
Reliable service using smart vehicles and helpful drivers. We live in an awkward-to-find place but this has now been resolved with the addition of using WhatsApp to contact the client. I'm hard of hearing so it's quite difficult to hear or speak to a driver - even Bluetooth hearing aids - especially in noisy situations like an airport. This feature has been a real boon. We recommend Minicabs whenever we can.

Reply from Minicabs.co.uk
Absolutely awful. Taxi driver 25 minutes late and went to the wrong address. I was told to pay by cash when I got in the car and wasn’t sent a payment link. Absolutely rubbish service I would definitely not recommend!
Easy to book from app. Taxi was clean and on time. Really nice driver.

Reply from Minicabs.co.uk

Reply from Minicabs.co.uk
Friendly communicative driver, and staff. Easy same-day online booking for airport pick-up. Value for money!

Reply from Minicabs.co.uk
I booked the light removal service which worked out really well. We had everything prepared on the ground floor so that loading was quick but still I did not feel rushed by the driver. Would do again :)

Reply from Minicabs.co.uk
First time I have used service. Website very effective with excellent communication.
Cab arrived on time and provided courtesy call to let be known.
Very clean cab. Driver polite and professional. Excellent value against competitors. Overall fantastic experience.

Reply from Minicabs.co.uk
Driver was late picking up. Following which driver drove very rashly, not something you needed when you land back from holiday in the middle of the night. Not sure I will be using them again.
Very easy to book, best price at the time of booking.
Answered all our questions with a positive response.
The communication is superb.
Would book again.
Thank you

Reply from Minicabs.co.uk

Reply from Minicabs.co.uk
The driver was very good and polite and the office tried to contact me when trying to reach me a number of times as my phone signal was not working from an airport pickup. This is the third time I used the cab company and would recommend them.

Reply from Minicabs.co.uk
A punctual and friendly service. what more could you ask?

Reply from Minicabs.co.uk
Driver was right on time we agreed and we had a very quick and good drive to Stansted airport. Would book your service again!

Reply from Minicabs.co.uk
The booking was easy and the option to mention the flight number is very handy when you are arriving into London.
The drivers track and connect with us to plan the pickup. Our driver Umar was very polite and even helped us with loading the luggage, as we were travelling with kids. Though I had opted to pay with cabs, I struggled to fin mm

Reply from Minicabs.co.uk
My family has been using Minicabs the past 4-5 years . They constantly provide the same great quality of service , they’re professional with well established processes

Reply from Minicabs.co.uk
The booking process and phone app were user-friendly. The driver arrived on time for my 4 a.m. ride. I particularly appreciated that the confirmation text included a phone number for customer support.
However, I would suggest offering more suitcase options during the booking process to clarify whether the sizes refer to small or large luggage. Overall, the price was reasonable, so I would use the company again.

Reply from Minicabs.co.uk
Unfortunately the minicab didn't appear at the appointed time. When I phoned the company I was told that the previous client had delayed the driver, and he would be 5 minutes late. The driver then called me to say he had arrived. But he wasn't where we were! I had put in the 'Extra Information' section that the driver shouldn't use the postcode of my address as we are at the end of a footpath off the road, and I gave the postcode and street number of the house at the place where we should be picked up from. The driver said he had not been given that information. So he had to drive round from an adjacent street. So altogether we were 10 minutes late. I don't know if this is the fault of the driver, or the software the company uses. But I wonder why you would ask for extra information and then not use it.
First time using them, everything was perfect. Driver came early, was very helpful and friendly. We got to the airport earlier then expected. Very impressed and will definately use again. Also price was half that of an Uber

Reply from Minicabs.co.uk
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.