Minikane Reviews 

The products are beautiful, but unfortunately the customer service is practically non-existent.

While orders are shipped quickly, I honestly cannot say anything else positive about the service. I ordered a doll’s cradle which was advertised as including bedding, but the bedding was missing when my order arrived. I contacted the company by email three separate times and never received a single response.

Later, I placed another order for a different product. In the order comments, I specifically mentioned again that I had never received the bedding and that I had already emailed three times without receiving a reply. This would have been the perfect opportunity for the company to simply include the missing bedding with my new order, especially since I was already paying another €9 shipping fee. Unfortunately, when the order arrived, there was still no bedding and not even a note or message acknowledging the issue.

Over the past year, I have spent hundreds of euros on this brand. Admittedly, I bought many items during promotions, but my total spending still amounts to several hundred euros. You would expect at least a basic level of customer service and the courtesy of replying when something is missing from an order.

This latest experience was the final straw for me. I will not be ordering from this brand again and, based on my experience, I cannot recommend them to others.

For anyone interested specifically in the dolls, I would recommend buying them directly from the actual manufacturer, Paola Reina, instead. The dolls are the same, and I see no reason to continue supporting a brand that does not respond to its customers when something goes wrong.

In my opinion, this is one of the most disgusting companies I have ever dealt with.

I placed an order months ago, and they somehow managed to send my package to the wrong country. Since then, I have been unable to get any meaningful response. Instead of helping, they blocked me on Instagram simply for asking about my missing order.

I have neither received my package nor my money back. I am appalled by the way this company treats its customers. I will be pursuing every legal avenue available to hold them accountable and to make sure others are aware of my experience.

I purchased a Chloe doll for my daughter in Winter 2023. It was intended to be a Christmas present for my 6 year old. The doll that arrived was not the same as in the many photos on the company website. The hair was much lighter, and didn’t look like my daughter at all. I even compared the doll to others who own Chloe dolls and it was clearly different than before, and I was told by some stockists they noticed a hair color change in the past year. I emailed and asked if I could exchange the doll for a different one. I was told they were sold out but I could keep the doll and receive a new one at the end of January when new stock arrived. I agreed. End of January I emailed to follow up and got no response. I emailed again. No response. I emailed again, and got a response from a different person who wasn’t following the conversation. I ended up calling a few months later because my daughter kept asking where her doll was, and spoke with a man who was very rude and shouted at me, insisting I was just trying to get a free doll (yeah right, they’re only €35), and that their hair colors have never changed in the years the company has existed! He said whoever told me the hair color had changed was mistaken and that he would send me a new doll immediately. It has now been over 2 months and no doll in sight. I have emailed 3 additional times with no response. It’s really a pity, such pretty dolls and such hideous business practices.

Poor customer service. Dolls damaged, they sent broken products but take no responsibility on resolving the issue. The owner is extremely rude, shouts over the phone, doesn't reply to emails when there are issues. The customer service person seems very helpful but never resolves any situation, keeps saying that the owner will sort it but it never gets resolved.
They scam wholesalers and they believe they have the power because they sell the products. But that shouldn't be the case... They should be polite as a bare minimum. Always threatening customers and generating a lot of anxiety.
Avoid at all cost and make sure you purchase from a different brand... As there are others with much better service and caring.