Minimed Reviews 

If I could give this rating less than 1 star it would still be too much! I am beyond pissed off. Why is the InPen app being retired when it works great with Dexcom? You, as a company are leaving an entire group of Dexcom users to switch to Your brand of sensors (which I have yet to hear anything good about) which will end up costing me twice as much as Dexcom. This is unacceptable, unaffordable and probably only being done for yet more profit in the company’s pocket.

Another day, and another screw up by this poor excuse of a supply company. I sent them another message advising an item was still missing from the order AND, they needed to learn how to do minimed math since they claimed my order could not ship until mid Dec. No response received, I get a new email indicating they were working on my order, meaning they placed a new order to fix their screw up of missing an item. However, they decided to ship my order (even when I said I did not want it shipped until mid to end of Nov). If they were not messing with lives this might actually be comical.

I'm absolutely livid with MiniMed. Their policy only allows supplies to ship exactly 90 days after the last order, with no flexibility, and that's just not how real life works with diabetes. I'm leaving the country for vacation, and I'll be gone on the date my supplies are scheduled to ship. All I asked was for them to ship 5 days earlier so I'd have what I need before I leave since I'll be all out of sensors and infusion sets. Even my insurance called with me and confirmed it was fine and that the early shipment would be covered. I spent 2 hours on the phone with MiniMed. They "escalated my issue" and told me it was resolved. It wasn't. I leave in two days, and my supplies still haven't arrived. When I called back, they told me again that I have to wait the full 90 days before anything can ship. I want to cry.

This company has been trouble from the start. I have been a medtronic customer for many years now. Today I switched to Omni Pod. Absolutely, positively the worst customer service EVER. Truly disappointed and disgusted

Terrible customer service! Don’t answer phone. Put you on hold for 30 min and then don’t call you back. Product is good. But if you have issues you are on one.

Got bought out by Medtronic’s didn’t tell us the supplies we not covered and stuck now with a $200 bill. I am on limited income. They keep delivering and I keep refusing they won’t cancel… worst company ever

Customer service is a joke. They most definitely have not hired enough help. Must be an attempt at making more money on their already over priced pumps. Left my phone number on the service number and still no callback.

If I could rate less than 1 - I would. Over the past week, I have spent over 6.5 hours trying, with no luck to resolve an issue. Not only are the customer service agents utterly useless, their AI answering system just guesses what you need.

Despite telling the system several times what I need - it routes me to the wrong department every single time. Resulting in even more of life wasted.

Agents do not have a good understanding of their policies, system, nor diabetes care management. Never have I dealt with a company where incompetence runs so rampant. It’s to the point where it feels as if instead of training agents in how to help people, they get a course in weaponized incompetence. If it weren’t medical equipment that I need to survive, I’d rather drive splinters under my fingernails than call their “help” line again.

The technical support line is nonexistent so when thier supplies fail, they no longer replace them.

My last order of insulin pump supplies, including extended infusion sets, was placed on April 10th. Today is June 2nd, and I have still not received them despite several phone calls to customer service. Because of that, I have been put in a position where I have been wearing the same infusion set for OVER FOUR WEEKS! This is not supposed to happen! My question to MiniMed is this: how long will it be before I start getting law enforcement involved? Ridiculous.

The products are great when they work BUT when you need tech support (which you will), expect to wait for HOURS on hold and more than likely no one will ever answer. The only way to get any signs of life from Minimed is to fill out an email contact form on the website and in a day or so someone will respond with some snarky reply (and no name on the sender or sign off). It's appalling that a medical company can disregard the basic needs of their customers.

This has to be the worst customer service from Minimed on the face of the EARTH. They put you on hold where you can wait hours and still never talk to a human. There is no customer service here. Extremely DISAPPOINTED !

Since going to Minimed the customer service in 2026 is apalling. Siting on phone takes hours. Many hours. You leave your number for callback and don’t know if it will be hours days or weeks. Yes. One of my callbacks came two weeks later after I gave up and solved it myself. Not what you want as a diabetic. Now they have changed their support line to AI. No one else gets the AI support right. They won’t either. What is stupid is they give 5 options for other people to enter a selection so they are directed to the correct department. Then the expect me to talk to AI. Everyone is jumping to AI in a hurry and not making sure it works. My life is at stake. When I call it isn’t an emergency but it is important. Most of the time no matter who I call AI doesnt understand what I am asking, details, etc. over and over I have to rephrase, or repeat. You ask to talk with someone and insists it can help and do a better job. It will someday but how these are being deployed with force and little testing I am not willing to participate.
When I refuse they will make me hold for days so I can tell them what I need then theythrow me in another queue and wait several more days to get the help I need. The number selection directing my calls worked. AI doesn’t and I refuse to talk to AI. So I guess I will be flooding their queue until they find an intelligent lead of the organization that has at least half a brain to not copy what everyone else is doing - things that don’t work - and find someone that really wants to invest in fixing their customer service. If you don’t believe me look at the other complaints.

I’ve spent hours on hold trying to resolve pump/sensor questions and follow up on promised information. The technology may be strong, but the support experience has been extremely frustrating

The products are excellent and five star.
Customer support is the worse I have ever experienced and from my first interactions to two years down the line it gets no better. For a medical equipment supplier this is appalling.
They have never got a scheduled delivery right once, from the delivery of the pump, it was late for my planned installation and then they sent two is a prime example of their incompetence. My delivery plan is never correct or anywhere near to the correct schedule. It just causes stress abd anxiety.
On my last contact the agent even said their customer service was appalling.
There is no UK stock of consumables and they come from Belgium.
I am going to ask my NHS trust / NICE to put pressure on the company to have effective customer service.
As a company they must try harder when supplying vital equipment.

Called from a healthcare provider clinic to follow up on patient paper work. Was transferred 3 times. The final transfer the lady who transferred me said she was connecting me to the rep for Alaska and had confirmed she was available. I was then on hold for over 20 minutes and someone on the minimed side hung up the phone.