Tranparent product
Tranparent product. Returned product - did not receive refund. Very poor customer service. They have not replied to e-mails. Would give zero starts if I could.
August 28, 2025
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Company details
Written by the company
Minnaba is a Sydney-based modest fashion brand specializing in contemporary clothing for Muslim women. Founded in 2024, the brand is known for its elegant, modern silhouettes that prioritize modesty, comfort, and premium quality. Minnaba’s official website showcases seasonal collections including abayas, tunics, hijabs, and coordinated sets tailored to modest fashion enthusiasts worldwide.
Contact info
168 Goulburn St, 2010, Surry Hills, Australia
- eshop@minnaba.com
- minnaba.com
2.7
Poor
7 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
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Reply from Minnaba
Hi Nasreen,
Thank you for sharing your feedback with us. We’re truly sorry to hear that the sleeve circumference did not match your body measurements and that the fit felt too small. Your experience is very important to us, and we apologise for the disappointment this has caused.
We’ve passed your comments on to our production team so they can review the sizing specifications and ensure better accuracy in the future.
In the meantime, we’d be happy to assist you with a return or exchange so you can find a piece that fits more comfortably. Please let us know if you’d like us to guide you through the process—we’ll be glad to help.
Thank you again for taking the time to share your experience. Your feedback helps us improve and provide a better fit for our customers.
The material isn't the best given the…
The material isn't the best given the price
The delivery was late
The item seemed like it was drop shipped
July 24, 2025
Reply from Minnaba
Hi Mahreen,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience and we truly value your honesty.
• Material: We regret that the fabric did not meet your expectations for the price. Our design and production teams will review this feedback to ensure we continue improving the quality and value of our garments.
• Delivery: We apologise for the late delivery. While shipping times can sometimes be affected by courier delays, we are working closely with our logistics partners to minimise these issues and ensure more reliable delivery moving forward.
• Fulfilment Concerns: Please rest assured that all Minnaba items are shipped directly from our warehouse. We do not use dropshipping. The packaging and processing are handled by our own team to maintain full control of quality and customer care.
We’d love the opportunity to make this right. If you’d like, we can assist with a return, exchange, or even offer a courtesy discount for your next purchase. Please let us know what works best for you—we’re here to help.
Thank you again for your feedback; it helps us continue to improve and deliver the experience our customers deserve.
Great experience 🥰
I recently purchased the Eleanor Open Abaya from Minnaba, and I couldn’t be more pleased with my experience. The quality of the fabric truly stands out — it feels incredibly luxurious.
The stitching and finish are also impeccable, giving the abaya a graceful, elegant look that’s both modest and stylish.
Minnaba clearly prioritizes quality, and this piece exceeded my expectations.
July 17, 2025
Unprompted review
Reply from Minnaba
We’re delighted to hear how much you love the Eleanor Open Abaya. It means a lot to us that the luxurious fabric, refined stitching, and elegant finish exceeded your expectations.
At Minnaba, we put great care into crafting pieces that embody both modesty and timeless style, so we’re thrilled this abaya made you feel exactly that.
We truly appreciate your support and can’t wait to share more collections with you in the future. 💛
I ordered on April 20 and still no sign…
I ordered on April 20 and still no sign of my package arriving
Waited for so many weeks
Extremely bad with timings of delivery and with such high prices
First time ordering and no discounts or code shared
April 23, 2025
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I didn’t receive the order
I didn’t receive the order
The customer taxes was not clear duration purchase
I don’t know how can i make a refund
April 13, 2025
Reply from Minnaba
Hi Sally,
Thank you for your feedback, and we’re truly sorry to hear about the confusion surrounding your recent order.
We sincerely apologise for any misunderstanding regarding the destination duties and taxes. We understand this can be frustrating, and it was never our intention to cause any inconvenience.
Our Customer Service team has already offered to cover the duties and taxes for your order as a gesture of goodwill and is currently waiting for your response so we can proceed with the refund. We’d love to get this resolved for you as soon as possible.
Please feel free to reply to our previous message or reach out to us directly at eshop@minnaba.com, and we’ll make sure your concerns are addressed promptly.
Beige Abaya
The abaya fits me like a glove. I am small but it goes up to my ankle and it is not oversized too (as I don’t like oversized garments) so I am very happy no modifications at all have to be made. I am travelling soon and will use it during my trip. If you had it in dark blue and black I would surely have bought more even in different but simple design. I like simple modest clothing but soft and comfortable material to wear and I look forward to such clothings to buy from you in the future. Thank you for the lovely abaya❤️
April 7, 2025
Reply from Minnaba
Thank you so much for your kind words! 🤍 We’re absolutely delighted to hear that the abaya fits you perfectly and meets your preferences — especially since finding the right fit can be a challenge for petite sizes. Knowing that you’ll be taking it with you on your travels truly means the world to us.
We appreciate your feedback about color options — we’re always working on expanding our range, and your suggestions are so valuable. Stay tuned for more elegant and thoughtfully designed pieces coming soon. Wishing you a beautiful and safe journey — and thank you again for choosing Minnaba! ❤️
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