Mint & Lily Reviews 34,947

•

4.5

Jewelry Store

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful jewelry, highlighting its excellent quality and unique designs, making them perfect for gifts. Many consumers also commend the exceptional customer service, noting the helpfulness, prompt responses, and personalized assistance they received. The user experience, from navigating the website to placing orders, is frequently described as easy and efficient. However, some people were dissatisfied with the quality of certain products, mentioning issues like tarnishing, chipping, or broken clasps after a short period. A few other people also felt that the inscriptions on personalized items were difficult to see.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers frequently praise the unique... See more

Order

Consumers find order to be ambiguous. Many customers praise the ease of ordering online, the quick shipping,... See more

Quality

Customers generally express satisfaction with the quality of the products. Many reviewers praise the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently praise the... See more

Reviews shaping this summary

I would highly recommend this company. The bracelet I ordered is absolutely beautiful, I’m delighted with it! The customer service care is amazing! Special thanks to Gina! Thank you forever everything... See more

I love this site and their beautiful pieces! I love the awesome sales they text me ! I made this order while waiting on another to arrive lol! One is a gift for my daughter for Mother's Day ❤️...... See more

Company replied

I ordered one of the fidget rings but unfortunately ordered the wrong size. I reached out to customer service and received amazing service from Gina who responded promptly and helped me get a new ri... See more

Company replied

my experience with what I just ordered was with Gina who help me yesterday evening and just now. by reaching your support help email address What a great pleasure it was to chat with her with the... See more

Company replied

Company details

#63 of 139 best companies in Jewelry Store

About Mint & Lily

Written by the company

Our story begins with a simple bracelet with a simple message: straighten your crown. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away.

The "straighten your crown" message held a lot of meaning, for we had always joked that she was a queen, just like her mother.

While trying to figure out how to make a custom bracelet for my sister, I realized that just about any message could be customized if you're willing to wait a little while, and Mint & Lily was born.

Now, we design simple, elegant bracelets designed for daily use. The bracelets come with a touch of delicate polish and an uplifting message, mantra, or sentiment with the elegance that fits right in with your Sunday best or a night out on the town. The bracelets we make are intended to serve as a daily reminder that brings joy to the wearer while empowering their spirit.

Our mission is to remind women of the strength and confidence that we each carry within ourselves with beautiful, meaningful pieces of jewelry that we'd be proud to wear ourselves.

Mint & Lily is a jewelry brand born in the USA. All our pieces designed with love in San Francisco, California.

Contact info

4.5

Excellent

35K reviews

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Replied to 99% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 23, 2026

April 22, 2026

Reply from Mint & Lily

Apr 23, 2026

Thank you so much for the kind words! So glad you love your jewelry.

Apr 22, 2026

Beautiful items

Beautiful items! Easy checkout!

April 22, 2026

Reply from Mint & Lily

Apr 23, 2026

Thank you so much for the kind words! So glad you love your jewelry.

Apr 22, 2026

This ring is gorgeous !!!!!

April 22, 2026

Reply from Mint & Lily

Apr 23, 2026

This made my day — thank you! Happy to hear you're loving your piece.

Apr 22, 2026

Very simple to pick what I needed

April 22, 2026

Reply from Mint & Lily

Apr 23, 2026

Thank you for taking the time to share this! We're thrilled you had a great experience.

Apr 22, 2026

I have ordered from here before and…

I have ordered from here before and loved the quality. I just ordered gifts for all my girlfriends.

April 22, 2026

Reply from Mint & Lily

Apr 23, 2026

So happy to hear this! Thank you for the wonderful review.

Apr 22, 2026

Easy to use website and order

April 22, 2026

Reply from Mint & Lily

Apr 23, 2026

What a lovely review — thank you! Glad you had a great experience.

Apr 22, 2026

I Love Mint and Lily jewelry

I Love Mint and Lily jewelry, I have purchased many pieces from them
All are quality and beautiful
Their service department is excellent
I recommend them highly

April 22, 2026

Unprompted review

Reply from Mint & Lily

Apr 23, 2026

Thank you so much for the kind words! So glad you love your jewelry.

Apr 22, 2026

It’s sad that you feel pressured to buy…

It’s sad that you feel pressured to buy to higher priced item that you may not want or like just to feel like we’re getting a true deal from you company. Have you ever considered every once in z as while giving 50% off the higher priced item?? I believe people would want to buy more from you because you are giving a good deal even if it’s on their birthday??

April 22, 2026

Reply from Mint & Lily

Apr 23, 2026

Thank you for taking the time to share this! We're thrilled it made for a perfect gift.

Apr 22, 2026

Ease of using website.

April 22, 2026

Reply from Mint & Lily

Apr 23, 2026

So happy to hear this! Thank you for the wonderful review.

Apr 22, 2026

Beautiful jewelry

Beautiful jewelry, great prices, fast, easy check out. Love all of my Mint & Lilly jewelry!

April 22, 2026

Reply from Mint & Lily

Apr 22, 2026

So glad you love your Mint & Lily jewelry — and that shopping with us is easy and fun! Thank you for being such a loyal customer.

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