Quite possibly the worst customer service i have ever experienced. I received an expired product in my order, which i confirmed with the brand before contacting 'Jess' via the live chat. She ad... See more
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I’m leaving another review as this company really needs to address its behaviour. They claim they have a cancellation policy which works yet I cancelled months ago but they continue to take £90 a mont... See more
Tried to buy one of their edit boxes, there were not enough product to fill the boxes. Requests to customer service were just met with AI bots reiterating the offer. It makes me feel that if something... See more
Company replied
Luxury beauty box, well curated and a great way to try premium products. It’s more expensive than other beauty boxes, but does contains full size skin care products - which are worth 3/4 times the... See more
Company details
Written by the company
MINTD Box Luxury Monthly / Bi-Monthly Beauty Subscription. Receive 5 full / deluxe sized beauty products from premium beauty brands
Contact info
Harlow Road 10, N13 5QT, London, United Kingdom
- hello@mintdbox.com
- mintdbox.com
2.4
Poor
67 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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The box came in a horrible condition…
The box came in a horrible condition and it’s impossible to call or email them. Seems like all contact details are fake.
January 9, 2020
Unprompted review
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Never again, please don’t be like me and waste your money
I’ve had 5 boxes in total the 1st I loved the Sunday Riley edit, steadily down hill from there. The worst being the £65 mystery box. Totally misleading massively disappointed. Will never order or recommend this company to anyone. Do some research and buy quality products that you actually want and will use. Don’t be like me and have products that you don’t like, can’t use and it’s a nightmare to return anything. If you’ve opened the box and wrapping, which is mist to see what’s inside they will not accept it back. Also appalling customer service, THE WORST Feels like a bit of a scam and they are almost laughing at you because they know you’ve opened the wrapping and can’t return anything. I am sad to see other reviews feel the same.
January 7, 2020
Unprompted review
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