Recently caught a noise issue at 1am. automatically messaged the guest and resolved the issue before any complaints without even waking me up. If you're running an Airbnb, this is essential
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See what reviewers are saying
Minut is an absolute must for our Vacation Rental. It has been a Godsend in providing noise monitoring with communication to our guests. The AI feature integrated with AIRBNB is excellent to inform o... See more
Company replied
Minut regular user! Love the device. However, the customer service is non existant. Ordered standard service with free trial (£120) which was charged instantly. Right, trying to get respondents was im... See more
Company replied
I acquired my minut for my home 3 years ago for 100EUR. Now they are terminating buyers from using their minut if they don't paid for a monthly subscription. Notice: free wasn't even free, it was norm... See more
Company replied
Company details
Written by the company
With no invasive cameras or complicated setup, the innovative all-in-one design allows you to monitor and protect your home from anywhere in the world.
Contact info
Baltzarsgatan 23, 211 36, Malmö, Sweden
- hello@minut.com
- minut.com
3.3
Average
517 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dreadful company, forcing customers to pay a monthly fee when no such requirement was in place at the time of purchase
I bought this device and it was free to use. However, they've just changed their policy so you now have to pay a minimum of $10 a month or it won't work at all! This was never part of the deal when I purchased the device and had I known they were going to change their policy so you had to pay every month for it to work I never would have purchased. I can't believe this is legal to change the terms after purchase. I asked for a refund for the device and flat out refused.
June 1, 2023
Unprompted review
Reply from Minut
Hi Simon,
Thanks for sharing your feedback! Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best, Minut Team
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Bought a Minut sensor last year and now…
Bought a Minut sensor last year and now they are trying to force me into a subscription. If Blink still offers a free tier of service, then Minut should be able to do the same. I will be avoiding their products and services from now on.
May 31, 2023
Unprompted review
Reply from Minut
Hi Chris,
Thanks for sharing your feedback! Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best, Minut Team
Got 2 of these for my airbnb listings…
Got 2 of these for my airbnb listings and wouldn't be without them...
May 30, 2023
Unprompted review
Reply from Minut
Hi John,
Thanks for the great review!
Glad we can be your all-in-one monitoring device in your Airbnbs and help you manage your properties!
We wish you much success with your listings!
Best,
Minut Team
Avoid this dishonest company
Avoid this dishonest company. They sell you a product and afterwards change the functionality, requiring a subscription to see the basic data the device produces, rendering the product useless.
May 29, 2023
Unprompted review
Reply from Minut
Hi,
Thanks for sharing your feedback! Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best, Minut Team
Minut is a standout product/service
Minut is a standout product/service. My favorite thing about Minut is the intuitive interface. I’m so annoyed by digital asset companies who make my user experience frustrating.
I’m also thrilled about the upcoming smoke detection.
Here are the features I hope Minut adds in the future: splash page to collect guest emails when they sign in to wifi (StayFi), communicate with smart locks to send digital codes (PointCentral), and enterprise pricing for multifamily complexes.
January 1, 2023
Reply from Minut
Hi Sunny,
Thanks for the amazing review!
Glad we can be your all-in-one monitoring device that makes everything so much more fluid and intuitive for you!
You may have already been notified, but we already have smoke detection available for our Gen 3 owners!
We hope to give you even better features in the future and will definitely consider your suggestions as we proceed forward with innovation and as a company!
Best,
Minut Team
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Bought several of these devices a…
Bought several of these devices a couple of years ago to monitor our holiday lets. The service has become slower at updating the data on the app I presume because we are on the free starter pack. Just received an email from minut stating the we now have to pay at least £10 per property from January 2024 or our devices will stop working. I find this completely unacceptable and unethical of the company, especially as we invested in their product. I think an offer to purchase the devices back from customers should be made.
I personally would not trust this company.
May 29, 2023
Unprompted review
Reply from Minut
Hi Steven,
Thanks for sharing your feedback!
Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best,
Minut Team
Poor product and poor support.
Illogical and poorly thought through user experience in the app. And now they want a subscription even though they initially sold the product without. Non responsive support.
May 29, 2023
Unprompted review
Reply from Minut
Hi Thomas,
Thanks for sharing your feedback!
Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best, Minut Team
Reply from Minut
Hi Isabelle,
Thanks for the great review! Great to hear it was an easy set up!
Best,
Minut Team
Just announced that I must pay £120 a…
Just announced that I must pay £120 a year to continue to use the device that I purchased. Pure greed on the companies part. Ongoing server costs would be a few pence per user per month, and was factored into the original price of the unit. I will not be paying this new charge so now have a completely useless device.
Avoid this company. They can't be trusted.
May 26, 2023
Unprompted review
Reply from Minut
Hi Richard,
Thanks for sharing your feedback! Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely.
We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best,
Minut Team
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Do not purchase - now requires monthly subscription
Have had two Minut sensors for just under two years now and they've been working great. Just received an email from them saying that you now need to pay a monthly subscription for them to keep working.
Item is now a brick.
Do not purchase!
May 26, 2023
Unprompted review
Reply from Minut
Hi Kent,
Thanks for sharing your feedback with us!
Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best, Minut Team
Great product
May 25, 2023
Reply from Minut
Hi,
Thanks for the great review! Glad to hear you are getting the most of out of your Minut sensor!
Best,
Minut Team
My device is soon useless unless a pay them even more
Not even two years ago I bought a Minut for 150 Euro with their "free" plan. This is not free, it is prepaid. Now they send out an email telling me that due to the cost of servers, service and staff etc they will cancel all free plans and I need to pay them more every year or my device will be useless.
Their servers, service and staff etc is partially paid by all "free" customers. Dont come here and tell me you are loosing money on us. You set the price on your product.
Fine if you dont want to offer this prepaid plan anymore to new customers but treat your existing ones fairly and respect the deals you already made!
May 26, 2023
Unprompted review
Reply from Minut
Hi Thomas,
Thank you for sharing your feedback! Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best, Minut Team
Scam
Scam. Offered a standard subscription for free once that you bought a 180 € piece of hardware and the option for pro, paid one. Couple of years later they remove the first option so either you pay further or you are left with a useless piece of plastic (which honestly, is not much more than a motion detector and mic). My full alarm system, much more advanced, costs the same monthly as their “pro” subscription
May 26, 2023
Unprompted review
Reply from Minut
Hi Jose,
Thanks for sharing your feedback! Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best, Minut Team
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Cannot be trusted
Paid full price upfront for 2 devices for one home on the understanding that there would be no annual subscription. Now after two years, they want to charge me at a minimum $120 a year.
Thats no way to do business.
May 26, 2023
Unprompted review
Reply from Minut
Hi,
Thanks for sharing your feedback with us! Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best,
Minut Team
There are better options
I bought two Minuts for different buildings (garage and casita) but discovered that I could not turn the alarm on one of them separately so that turned out to be pretty useless, unless both were empty. The batteries lasted really quite well and they worked well enough. However, there was always a push for a subscription-based service, something that was advertised as not being required. However, with fewer options available to the "free" service, it was becoming less useful so I stopped using them (bearing in mind I spent a lot of money for the products in the first place so I wouldn't call this free anyhow). This has now changed again with the free service being closed down. I have Eufy Security cameras and alarm and there is no subscription service and their product is backed up and their customers respected.
June 13, 2022
Unprompted review
Reply from Minut
Hi Pete,
Thanks for sharing your feedback!
Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best,
Minut Team
500 € to the bin
I bought 3 monitors for my home for almost 500 € and a free plan. Two years after they say either I pay a subscription or I can’t use them anymore. I wouldn’t trust this company.
May 26, 2023
Unprompted review
Reply from Minut
Hi Gerar,
Thanks for sharing your feedback!
Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best,
Minut Team
Most unethical company behaviour
Years ago, at the time of purchase maintenance cost was 0€. I would not have purchased otherwise.
Now they changed their mind and unilaterally decided to start charging, leaving me with a useless piece of hardware if a decide not to pay.
An email saying they have higher cost was all the explanation they give.
I
May 26, 2023
Unprompted review
Reply from Minut
Hi Leon,
Thanks for sharing your feedback! Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely.
We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best,
Minut Team
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Change of conditions or lose your hardware
Bought Minut for my apartment and convinced many other to do so. After two years they decide to force us to either pay a subscription or our hardware will be rendered useless
Disgusting behavior
May 26, 2023
Unprompted review
Reply from Minut
Hi Paul,
Thanks for sharing your feedback!
Minut stopped offering free service to new customers in 2021 and will phase it out from 2024.
While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely.
We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best,
Minut Team
I acquired my minut for my home 3 years…
I acquired my minut for my home 3 years ago for 100EUR. Now they are terminating buyers from using their minut if they don't paid for a monthly subscription. Notice: free wasn't even free, it was normal user vs a pro subscription. Now they are ending the free option and forcing me into a monthly paid subscription. I'm gonna uninstall their crappy hardware that never met their startup claim capabilities! I hope they go out of business cause I ain't paying not a single €!
May 26, 2023
Unprompted review
Reply from Minut
Hi Cesar,
Thanks for sharing your feedback!
Minut stopped offering free service to new customers in 2021 and will phase it out from 2024. While we know it’s a disappointment to many, it’s simply not possible for Minut to deliver a service for free indefinitely. We hope that you find enough value in the product to become a subscriber and offer steep discounts to free users who sign up. See your email for more information!
Best,
Minut Team
Reply from Minut
Hi There,
Thank so much for your review! We appreciate all feedback from our customers!
Best,
Minut Team
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