Mipermit Reviews 153

There needs to be a zero star rating available for this company!!

Whilst trying to install the Mipermit app at Braintree Station car park, Essex, to pay for parking (as instructed on the board in the car park), after entering my card details, which were correct, an error message came up that my details were INCORRECT. As I didn't have time to waste on something that should have been quite simple (and, as I assumed at the time, quite convenient to have for the future), I gave up and used a debit card to pay for my parking.

Almost immediately afterwards I received a declined payment alert from my banking app to something called Blasttr.net, which was described as a toy shop. It was only for £3.59, but appears to have been a test purchase that was timed at exactly the same time as I was trying to install the Mipermit app!! The fraud officer at my bank said my attempted download of this app had actually redirected my card details to a completely unrelated website and whoever had nabbed my card details had tried to set up a regular payment from my bank account!!! 😡Thankfully my card was cancelled immediately and my bank account is secure.

Having since searched on the internet, it appears this is a known problem with the Mipermit app, as it has happened in other car parks around the country.

Mipermit, you need to resolve this issue and improve your online security and if you can't do either and keep customers' details secure, then you should just close the app down.

I will NEVER download a parking app again.

Fantastic Service!
I recently needed help updating my car registration number plate on my MiPermit account, and I have to say the service was excellent. I spoke to Caroline, who was extremely helpful, professional, and patient throughout the process. She made sure everything was sorted quickly and smoothly, and her friendly attitude really made a difference.
Thank you, Caroline and the MiPermit team — highly recommended!

Osborne Street car park - Hull. Machine not working (so I was told) and app wouldn't load, again. Left the car park, rang them 30 mins later to try and pay, they said I couldn't pay now as I'd left the car park! I asked them what I could do to pay for my stay, she said 'nothing'. I asked her why it was so difficult to resolve - she hung up. I now await a fine no doubt, nice work if you can get it.

Trully awful app. Three issues today parking in Charlotte Street, Bath.

1. Needed the physical card to pay on the app. Why in this day and age can't you use Google/Apple pay or even select card details listed on your phone. A lot of people don't carry their physical cards any more!

2. Charlotte Street car park, Bath did now show up on the app as a nearby car park. One of the main Bath car parks!

3. I borrowed a friends card to pay for my session in the end but apparently had paid a a guest. When I wanted to extend the session it said I needed an account, which I then set up. It wouldn't then link my account to the active parking session so I couldn't extend and had to leave an engagement early.

It's like they are purposely trying to make parking as difficult as possible so you get fined. Please Bath Council, choose another parking app company to manage your parking.

So Mipermit, either cant find your current carpark you are standing in, tells you your email/password is incorrect or any other number of Epic Fails. Guaranteed to make any trip into Bath or anywhere else its used into a miserable weeping-with-rage experience.
Today at home, on my Wifi, its failed to recognise my email, so inputting my phone no. to get a temp pass no. sent to me, only to discover there is NOWHERE on the App, to input this number Mipermit has required and just sent me and now, trying again it has locked me out of my account, and presumably parking in my own city for the future. Nor can I delete the app and start again. Shame on you and shoot your supposed and laughably named app 'designers'

Visited Bath on June 11th, 2024 and parked in the usual place and paid using this App at 11.28am. At 11.54am, I got a parking ticket as no ticket was displayed. When you pay online, there is no ticket. I wrote to the council about the issue. M I Permit recorded my details as being in Chichester and not Bath which is 117 miles apart. It would appear that I made the 117 mile journey in 26 minutes. This situation has now escalated to a visit from a bailiff to collect a fee in excess of £400. I contacted M I Permit about this situation and pointed out the error, they will not accept responsibility at any cost.......but it is their software. After my call to them, they deleted this transaction from my online payment history. As expected, you can not speak with anyone at the council but I have sent registered letters about the issue. As of today, April 1st, 2025, this issue is still to be resolved by Bath Council and they obviously awarded M I Permit a contract in relation to parking in the area. I will go to court re this issue as I have all the evidence to share re my case and a list of numerous bad reviews from other people.

Consistently overcharges by putting in extra hours

Downloaded the ap to pay for parking in Weston through mi permit After entering card details the Site looked suspicious so did i didn't carry on with transaction yet a company called XR academy then tried to take out £48 from my account

The worst app in history. Unfortunately, I had to download this app as I need it for work Parking. You can’t buy the permits from app, you need to go to your account. Everytime that you buy permits you need to download the worker permit and enter you registration number and you can’t do any of these from the app. Once you buy it on your account, they need to verify it so it doesn’t show straight away, you need to wait probably until the next day. How ridiculous is that? What is the point of this stupid app. Confusing software, you better park anywhere else, stupid and complicated app. Worthing townhall what on earth have you done? Couldn’t find a better company than this one, I don’t think it would have been too difficult. Very frustrating

Terrible app
Awful parking system
Disjointed information
Bath council... And mipermit really need to get your heads together and sort this out.
Coming to visit Bath , it's a lovely city I'd love to come again.... But having to leave a hotel room at 8am to move my car as you can't stay in a car park for more than 8jrs at a Time.

OK so this isn't a review necessarily about the app itself however it is about the company and how you get the app. WARNING

Here is what happened to me today and also to my husband a few weeks ago in a different location. Having reached one of my council carparks (Wakefield Council please take note!) I noticed a sign to say I needed to download the MiPermit app. I opened my browser on my phone to search and clicked the correct weblink. However, as I was trying to get the app to sort my parking quickly the weblink actually took me to a webpage "Rapid media" and asked me to continue my registration. At the time this seemed odd that it wanted me to pay £1 for an app and I did close it to try and pay by cash at the machine. I was in a rush and didn't have enough change so I tried again and got the same message to pay a £1. It was only after I paid that I wondered where the download was for the MiPermit app. Well it wasn't there because I had inadvertently signed up for a fitness subscription!

I did eventually download the app but through Google Play - which is what I should have done initially. This is, though, really deceptive of this company to allow advertising and not clearly state that you are subscribing to something other than an app!
I have emailed MiPermit today to express this and I will also mention this to the council.

Absolutely dreadful experience, wasting an enormous amount of time and causing a great deal of stress.

If I could give 0 stars I would. Absolutely awful app and awful customer service. Do not use unless you want your money taken and time wasted.

Why did Horsham District Council ditch a perfectly acceptable system for this online nightmare?

I used to pay and get a paper ticket. Simple.

Now they have swapped to the useless MiPermit and I find that the app (which I must use to swap between cars) doesn't allow renewal of annual permits! Instead, I have to log in via my PC (my 'phone pushes me to the app), then I find MiPermit requires a recent utility bill (all of mine are online) and my V5 which was not required to renew before.

4 times as much hassle as before and pointless. Even when I have found, scanned, and uploaded my V5 - I can immediately change the numberplate in the app to anything I wish!

Furthermore - HDC have proof of my residence via Council Tax and the Electoral register!

Multiply 30 minutes of frustration by - say - 20,000 residents with cars (at least) and you've wasted the public 10,000 hours of unnecessary overhead!

Progress?

Why does the app only allow a minimum of 4 hours parking? I want to park for an hour. This is just ripping off people who need to park by overselling them time.

Have been using 5 times a week to park for work, easy to use app,no issues at all.

Awful, a stressful system endorsed but Chorley Council. The app just doesn't work,went to park on Asda car park and walk in.

Twice I have called mipermit to park in Cathays to stay with my daughter at uni. The service on the phone has been just brilliant, the staff were helpful and cheap parking, I was surprised to read the bad comments, both staff I spoke to were just lovely and really helpful!!

Mypermit is probably the most frustrating app ever used. It logs out so just when you want to use it you have to go through the rigmarole of a login - why can't you give face recognition option? AND more often than not when am at this stage it tells me my login details are incorrect then get locked out for too many tries. I then login via my computer using same login details and it works!

Terrible app couldn't make payment. No NFC at machine what kind of smart parking app is that they just want you to pay the fines. Disgraceful