MIRRAW Reviews 7,854

I needed a lengha to wear at my sisters wedding in April. I was recommended Mirraw for their beautiful styles and they have been perfect and really straight forward. The detail and fit of my lengha are top marks. Very very pleased customer here. Thanks again.

I was very happy with the items received. Everything was as pictured on the website and prices were affordable . The only reason I gave 4 stars was due to the delay in shipping/delivery.

Amazing very good customer care! Ammar was great help sorted everything i needed very quickly. I recommend this store clothes prices amazing.

Uzer was a great help. He was very clam and very nice

Uzer was the one helped me with my issues about payment to purchase a product. He explained everything very patiently.

Umar from Mirraw went above and beyond! He was super patient and helpful, answering all my questions and guiding me through the ordering process. His support was top-notch, and I'm so happy with my purchase! Highly recommend working with him

I’m very disappointed with this purchase. The saree I received looks completely different from the picture shown online. The colour is not as advertised—it’s a very dark, jelly-like pink that is quite unpleasant.
The quality is also very poor and not what I expected at all. Although the seller mentions a return option, I’m unable to return it because I had the saree stitched based on the expectation that it would match the image.
Overall, this has been a frustrating experience, and I would not purchase from this seller again.

At the time of purchase, I was explicitly assured that the item would be delivered before Eid, with an expected delivery date of 17 March 2026. This assurance was a key factor in my decision to proceed with the purchase.
On 15 March 2026, I was informed that the order had been dispatched via Atlantic (Tracking No: xxxxx6647). However, as of today,30rd march the item remains undelivered and is still marked as “in transit,” with no confirmed delivery date.
This delay is unacceptable. The item was specifically purchased for use during Eid, and as the festive period has now passed, the purpose of the purchase has been completely defeated. Furthermore, my repeated attempts to obtain clarification have only resulted in generic and automated responses, with no meaningful assistance or accountability.
Based on the above, I consider this a clear case of:
Failure to deliver within the promised timeframe
Misrepresentation of delivery commitments
Failure to provide adequate customer support. Furthermore more your company didn't even start sending my purchase for my kids and quickly want to refund that orders. So I want a total full refund even for my orders so I reject 3 purchases
Accordingly. They kept replying WhatsApp msg that they can't refund yet ask me to wait for the purchase to receive. What a unprofessional sales is this.

I ordered kameez online arrived on time product was exactly as photo stiching is great..The fitting was awesome no alterations required..I Am very pleased.

I recently bought a lovely dress from Mirraw for my daughter, I sent the measurements etc and received the dress. However on reducing the dress, I noticed there was no zip, buttons or any type of opening in order to get the dress on. My daughter couldn't slip on the dress as the was simply no opening. I contacted Mirraw about this and they advised that their measurements description didn't state there was a zip. Common sense would know a zip is needed to get into the dress. Are numerous complaints, all I get back is there stock response of the agreed measurements are final. Absolutely ridiculous customer service and even more ridiculous tailoring service.

I had a query regarding my order tracking, and the customer support team responded very quickly. They were helpful and efficient, resolving the issue promptly and making sure my order was completed without any hassle.

They have a huge collection to choose from, which makes the shopping experience even better. Overall, great customer service and a smooth experience. Highly recommended!

Very honest, quickly resonding.

The rep was very helpful and polite, she went out of the way and did great service which im very impressed. I thank and appreciate her service.

I am ordering from the U.S., and Uzer was extremely helpful throughout the entire process, especially in guiding me to choose the right size for my dress. He made the whole purchasing experience smooth and reassuring. Since I was ordering for an important occasion, I was concerned about the delivery time, and he kindly assured me that it would arrive on time. His responsiveness, patience, and confidence in addressing all my concerns gave me a lot of trust while placing the order. I truly appreciate his excellent customer service and support.

Fantastic customer service! The product was excellent and exactly what I ordered. The WhatsApp team, especially Uzer, was incredibly helpful, He was really helpful with me answering all my questions the best customer service silk .
and my packages arrived even before the estimated delivery date. I highly recommend this for great online Indian-style shopping with really affordable prices! 🛍️✨

I have not received my order yet but umar customer service is brilliant and very helpful and super fast response

Great quality clothing. Received a lot of compliments

Umar was very professional. I was surprised to receive such a fast response to my question. It helped me to place my order within minutes. This is my first order with Mirraw and so far the process and the service I received was excellent.

I had ordered a saree and dupattas to make poshak for Ram Naumi. Love the quality of the gota patti dupatta and the saree is simple but stunning. I just wish there was a bit more of the embroidery. In any case, we tried to use it to best of our ability. Overall happy with my purchase.

To express my strong dissatisfaction with my recent experience purchasing from Mirraw, and I would advise against ordering from them if you are located outside of India. I purchased a Kurta, but the item I received was a completely different size than what I ordered. Despite this being an error on Mirraw's part, I am expected to pay for the return shipping, which will likely cost more than the item itself. Furthermore, I recommend being cautious about providing them with your email address, as I have received a significant amount of unsolicited marketing emails.