MIRRAW Reviews 7,853

Update: the customer service staff of Mirraw Puja tried their best, and finally I have received my package. It's very late though as the events are passed.
Thank you, Puja for the support. The overall quality of products are good. Therefore I have increased the starts from one to three.

My advise to Mirraw:
1. Set up a logistical hub and customer set ice team in the UK.
2. Improve on supply chain management in india. Use reputable courtiers like DHL or FedEx.
3. Be realistic and honest on giving a timeline to customers. Do not make false promises.

Last year, they could not deliver the wedding clothes we ordered over £1500 on time. We had to buy replacements. This year, I ordered clothes, and as my account had my old address, I saw that the delivery address was not the current one. I immediately contacted them and asked them to update the delivery address to my present one. The adviser Ammar said he had changed the address; I do not need to worry.

The order was again seven days late, and I could not wear the outfit for the Asian party.

Today I suddenly saw that my order has been delivered and it was delivered to the old address. £230 worth of clothes gone missing as the new residents of the address did not receive anything.
Usually courtiers update on the progress of the delivery through text or email or both. There was no update as such. Suddenly at 20:30 Mirraw sent an email that package was covered and how many stars I want to give them ‘ for their excelled t service’!!!
They are inefficient, lie to their customers and most importantly do not pick phon calls!! WhatsApp callers say, nothing to worry, all has been taken care. But they cannot maintain time or cannot manage deliveries.
DO NOT BUY FROM THEM. THEY ARE NIGHTMARE!
They do not deserve one star even.

Great service and the dresses come out beautiful

Great customer service, beautiful items and great material. Will highly recommend to a family member and friends.

Hello, I was very happy with the quality of materials, item looked like the images on site, it arrived promptly too. Thanks very much. The sizing is very accurate too so it fitted nicely, I have recommended to my friends and will order again.

Purchased a suit . It arrived on time and very good fit looked good . Very happy with their shipping .

Hello 👋🏽. I received my orders in good condition. The packaging was quite difficult to open, but it was secure and the contents are in good shape and complete.

I ordered the triple strand fresh water pearl necklace and earring studs set. The necklace colors range from white to pink to silver and the pearls are beautiful with my complexion and very vibrant and pretty 🤩

Thank you for avoiding FedEx. FedEx is unreliable in my area, many of my orders have gone missing in the last couple of years and they won’t admit to their incompetence or rectify the situation. UPS is so much better and delivers faster and more efficiently.

Thank you for the arrival of my order in time for Eid. I wore my necklace all day!

Designs are too good , Just as described in picture however quality can be improved

Delivery was quick , just as mentioned.

I recently ordered my Eid outfit from Mirraw, and I must say I’m genuinely impressed with my experience. As a first-time customer, I was a bit unsure about ordering online, but everything from browsing to delivery was smooth and reliable.

The quality of the outfit exceeded my expectations—the fabric, stitching, and overall finish were exactly as shown on the website. The fit was great, and it truly made my Eid celebration even more special. I also appreciated the timely delivery, which arrived well before the occasion.

Overall, I’m extremely satisfied with my first purchase and would definitely recommend Mirraw to anyone looking for stylish and high-quality traditional wear. Looking forward to shopping again!

It is my first purchase with Mirraw and i was not confident enough to order but Uzer made me confident and he helped through all the process of order. Thanks to uzer and mirraw.

Mirrow is truly amazing online website with great indian outwear collection. I was so impressed with all the clothing and wanted to buy everything. Most importantly, their service is also very good. I just bought some items they keep me posted where my shipment is. Love them

Anas provided prompt, friendly and approachable customer service. Quality of the products are good. I would recommend them definitely 👍

Thanks Uzer for being so prompt in responding to my queries in relation to my first order with Mirraw. Uzer not only answered my queries, but also highlighted special offers ongoing and the limited time for which these were running. Looking forward to the purchased items now.

Yeah..I recently enjoyed the purchase from Mirraw .the dress quality was too good and perfect fitting..there are a lot of choices and reasonable price at all..very convenient shopping and quick delivery ..100% will re purchase online store.

I’m happy uzer
I really thankful ur response 🙏🙏🙏🙏

Purchase of royal blue plain designer saree and trendmalls dark green saree.
-Excellent quality
-Fast delivery
-Highly recommended

Thanks to Ummar, the clothes are very beautiful and of good quality. The customized dress also fits very well and is beautiful.
I have been shopping from Mirraw since 2022 and all the clothes are very beautiful and the same as the picture.
Thank you again.

I needed help with getting extra sleeves for my order. Umar helped me throughout and even gave a discount code. Amazing customer service. Will recommend to everyone.

I used the WhatsApp chat support for Mirraw. Umar was so helpful and quick to resolve my inquiry. It’s great to order from this website.

Amazing customer service from umar, my payment was not confirmed and I immediately got a call to confirm. This is my wedding outfit and I’m excited for it to arrive!

I would give them below 0 stars if I could.
They misrepresent images on their website. Their customer service is terrible. My sister ordered several ourfits and none were the same as they advertised. The quality of material is awful and the color does not match. They also promised to customize an outfit and did not follow instructions. They refuse to address these issues. And only want to give 10 percebt doscount Warning do not buy from this business. Quality is so bad and they are scaming people by posting inaccurate pictures and descriptions.