Misfitmedium Reviews 128

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional abilities and compassionate approach, often highlighting their accuracy and the comfort they provide during readings. Many people found the booking process straightforward and efficient, leading to a positive overall experience. However, some people were dissatisfied with the company's social media conduct, mentioning concerns about drama and negative interactions with other mediums. A few other people also felt that the service was not always genuine, suggesting that information might be obtained from social media profiles rather than through psychic abilities.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff, especially Dan and Jen, for... See more

Social media

Customers consistently note ambiguous experiences with social media. Many reviewers praise the accuracy of... See more

Service

People report ambiguous experiences with service. Many customers express satisfaction, highlighting accurate... See more

Booking process

Reviewers mention positive feedback about the booking process. Many customers express satisfaction and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express deep satisfaction, praising... See more

Based on these reviews

Rated 5 out of 5 stars

Despite some technical issues at my end, Dan soldiered on through! So glad that he did as I desperately wanted to hear from my beautiful little girl who has passed on! Wow, a deeply personal reading,... See more

Rated 5 out of 5 stars

I cannot express my gratitude to Dan and Jen. I had my first reading eighteen months ago and had another last week I think Dan is brilliant. I've seen many mediums and some are terrible. Dan is sp... See more

Company replied

Rated 5 out of 5 stars

Wowwww I had a reading with Dan, I am absolutely gob smacked! I'm not the easiest person to read as I give absolutely nothing away, I have a complete poker face, Dan smashed it, the details was unbel... See more

Rated 5 out of 5 stars

Jen gave me a mini read on Tik tok live and brought through my Grandad and Ong was she accurate beside me being a absolute mess and in tears everything was correct beside age of passing I will defin... See more

Company replied


Company details

  1. Psychic

Written by the company

The Misfit Medium is an Evidential Psychic Medium Dan and Jen are on a mission: to kick the mystique out of mediumship and to normalise spirit communication by bringing it into the everyday lives of the open-minded people of the 21st Century. We do this by providing evidential spirit readings and messages with clarity and purpose.


Contact info

4.0

Great

TrustScore 4 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a reading with Jen on a live last…

I had a reading with Jen on a live last night. I was so nervous and tried so hard to validate and wasn't accurate. Thank you for picking me. My mom died when I was 7 and my father shortly after. I really appreciate you and would love to do book a reading after the holidays... Thank you again Lisa Swindoll

November 28, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Thank you for taking the time to write a review.

Advertisement
Rated 1 out of 5 stars

Unethical, Unkind, Arrogant Behaviour and False Accustions

I have read all the reviews and can only say in my personal experience with Dan that he has behaved towards us as an arrogant bully. He falsely accused my daughter of making unkind comments on their platform and then withdrew a prize she legitimately won by citing "her"bad behaviour, an appointment by the way that was not honoured and cancelled at the last minute citing Jen being unwell at the time, which we could fully understand. Then an email arrives with completely false accusations. We were absolutely horrified at the unwarranted and wrongful accusation, especially as my daughter has herself been so very unwell, in and out of hospitals and hasnt even been following them for quite a while. When asked to provide evidence of screenshots and voice recordings which he claimed he had, he failed to do so(wouldnt you be quick to back your accusation up especially when challenged and told you have the wrong person, just because they share first names or at the very least go back and check your information?). The reason is SOLELY because he has the WRONG person he was accusing. Evidence of who my daughter was has been given to him along with the fact he CLEARLY has a case of mistaken identity. The person who did behave like this has been verified to us by one of his staff/helpers. He is arrogant and certainly does not lead in love and light in my experience. I wouldnt want a reading from someone who behaves with such malice and is incapable of apologising when he is so clearly in the wrong but is very quick to accuse others of unethical and unkind behaviour. This matter is not over and has been taken further, defamation is not ever to be taken lightly people nor is running competitions you dont honour to announced winners citing incorrect and false accusations. And no I am not a troll, this review is based solely on my personal interaction with him and I had only known of him by my daughters previously glowing opinion of Jen and Dan, I say previously as his refusal to acknowledge his mistake or apologise has shown his true colours of his character in my humble opinion.

November 26, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

We are sorry to hear that you feel this way and that this situation has caused distress. That was never our intention.

To clarify a few important points: the prize your daughter won was honoured and a private reading was booked in good faith. Prior to that appointment taking place, your daughter chose to accept an additional free reading on a separate public live. Following this, unkind and damaging comments were made about our business on another public platform, viewed by a large audience. These comments were brought to our attention and verified at the time.

As a small business, we have a responsibility to protect our team, our reputation, and our community. For that reason, and after careful consideration, the decision was made to withdraw the competition prize and offer it to another participant. This decision was based solely on behaviour that occurred publicly and was not taken lightly.

We understand that apologies were later offered; however, the impact of the comments had already occurred. While we appreciate apologies when they are sincere, they do not always undo harm that has already been done.

We strongly refute the suggestion that this was a case of mistaken identity or that false accusations were made. We also reject any implication that prizes are “not honoured” — this competition was run fairly and transparently, and the prize was awarded to another deserving winner.

We always aim to act with integrity, kindness, and professionalism, even in difficult situations. While we regret that this experience has led to dissatisfaction, we stand by our decision and the way it was handled.

We wish you and your daughter well and will not be discussing private matters further in a public forum.

Rated 1 out of 5 stars

First (and last) time following!

I have followed them for a while, after recently losing my mum. Had the courage to join their live and ask a question for the first time. Dan completely belittled and humiliated me... he was outright rude. Certainly showed his true colours. I have lost all respect for him.
Imagine claiming to care and want to bring comfort but actually making a grieving person feel worse. Shame on you!

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

First medium experience

My reading with Dan was my first experience talking to a medium.
He was amazing I’m so grateful that he brought my Grandad through. Since he passed 2 years ago I’ve been really struggling with 3 specific things and Dan working with my grandad gave me so much closure on these. He got so much right and things I’d forgotten or hadn’t thought about in so long he brought up. Nothing he spoke to me about is on social media either which I know people worry about. Dan is such a kind person and made me feel so much ease as I’m a very anxious person. Will definitely do it again! Thankyou so so much xx

November 13, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Hi Liv, we're so glad Dan was able to give you a meaningful connection and prove beyond doubt that your grandfather is around you. He always says 'that's just my job' but we know it means everything to him that you got proof of your loved one in the afterlife. Thank you for taking the time to write a review.

Rated 5 out of 5 stars

Reading With Jen

Had a lovely reading with Jen, she was so kind throughout the reading. She spoke about situations only me and my loved one would know. Thank you so much!xx

November 13, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Thank you for the lovely review.

Advertisement
Rated 1 out of 5 stars

I wanted to share my honest experience…

I wanted to share my honest experience because I know how personal and emotional it can be to seek guidance through a medium, and I think it’s important to set expectations for others.

I had my first reading with Dan after having a really good experience with another medium previously, so I went in with an open mind and realistic expectations. Unfortunately, things didn’t go well from the start. Dan was late to the appointment and seemed quite disoriented when we began. For about 30 to 40 minutes, he asked many questions, but nothing he said resonated or was correct, apart from my mother’s name. I answered “no” to nearly everything he said.

To his credit, at the end of that session he acknowledged that it wasn’t fair to me since nothing was connecting, and he offered to do another reading at a different time — which I thought was very decent and professional of him.

When the second session came around, however, another woman unexpectedly joined the call. I hadn’t been told that someone else would be there, so it felt a bit uncomfortable and unprofessional. The two of them tried for about 20 minutes, but again, nothing they said made sense or matched anything in my life. Eventually, Dan stopped and said it wasn’t fair again, as they weren’t connecting, and he offered to refund my payment.

Once again, I appreciated that gesture — it felt honest and fair in the moment. Unfortunately, that’s where things went downhill. The refund never came. I followed up politely by email three separate times over several weeks, but I never received a reply or any update. My messages were completely ignored.

I completely understand that not every mediumship reading will go well — that’s just the nature of this kind of work, and I accepted that from the start. But what really disappointed me was the lack of integrity afterward. If you promise a refund, you should honor it. Ignoring a client after offering a refund is not professional behavior.

So, in summary:

The readings themselves were completely inaccurate both times.

The second session included another person without prior notice.

A refund was offered but never issued, and my follow-up emails were ignored.

It’s unfortunate because I actually respected him for being honest during the readings when things weren’t working. But the follow-through matters just as much as the reading itself. I would advise others to go to a medium who communicates clearly, keeps their word, and handles clients with integrity.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Loved my reading win Dan

Loved my reading win Dan, communicated very well how it was going to work just really good experience for a first time he made the experience very easy and felt really individual to me. Great and would highly recommend.

November 4, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

We're so glad you enjoyed your experience and felt a real connection. Thank you for taking the time to write such a lovely review.

Rated 1 out of 5 stars

I booked a reading with Jen for 15th…

I booked a reading with Jen for 15th September, unfortunately on the day of the appointment I was emailed to say there was a technical issue and Jen had been overbooked. I was asked to give availability for the next couple of weeks and they would book me in asap.
I did this and heard nothing, I reached out again, was asked to give more dates- heard nothing!
After a month I reached out again, politely requesting a full refund- still had no response! I’ve now had to go through my payment provider to retrieve the refund.
I am so disappointed in this poor communication and lack of care to a paying customer; from what I had seen on TikTok, Jen and Dan had always claimed to be ethical and trustworthy- I feel very let down by this whole experience

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Patient, kind, comfortable & accurate reading!

Despite some technical issues at my end, Dan soldiered on through! So glad that he did as I desperately wanted to hear from my beautiful little girl who has passed on! Wow, a deeply personal reading, in which, Dan was able to explain the quirks & characteristics of my beautiful girl!! Connections with your loved ones like this is priceless! The comfort & reassurance it brings offers some healing &, despite me being truly heartbroken, it made my heart sing a little again! Thank you Dan!

October 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had a reading with Dan …

I had a reading with Dan i needed some guidance asap after having a reading with someone else prior that left me on the edge
Dan got names and dates correct he read me like a book knew things about my relations he was spot on and after the reading which was at times emotional I was left with some positivity back in my life I would defo recommend this guy 100% and I cant thank him enough

October 21, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Hey Maxine. We're so glad you had a great experience with Dan and a meaningful connection with your loved one. Thank you for taking the time to write a lovely review. We appreciate you.

Rated 1 out of 5 stars

Feeling disappointed and let down

I had booked a reading with Jen on the 29th September and unfortunately she was poorly so had to cancel last minute. I was gutted. Dan emailed me to say they would rebook me and I would get a new appointment by 30th. It is nearly 3 weeks on and despite contacting them I have still not received a new appointment . I have since requested a refund but have still not had a response to that email. I just feel that the amount of time spent online during the last couple of weeks it would have been courteous to respond to an upfront paying customer. Very disappointed in the service and at a time where I felt I needed some guidance and reassurance I feel very let down. I have paid up front for a service that I have not had and had no refund has yet been received

October 17, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Dear Jules,

Thank you for sharing your experience. We are truly sorry for the frustration and disappointment you’ve felt. Jen was unwell on your original appointment date, and we appreciate your understanding at that time. We did reach out to offer a rescheduled date, though we understand that the timing wasn’t convenient for you.

Unfortunately, due to an administrative oversight, your rescheduled appointment was not promptly confirmed afterwards, and we completely understand how this added to your frustration. This was never our intention, and we sincerely apologize for the delay in communication.

We would love to make this right by offering you a new appointment at a time that suits you, along with an additional reading as a gesture of goodwill. You can choose to use this extra session for yourself at a later date or gift it to a friend.

Please contact us directly at daniel.hoyt@misfitmedium.com so we can personally ensure your new booking is arranged quickly and smoothly. Your patience and understanding mean a lot to us, and we are committed to restoring your trust in our service.

Warm Regards

The Misfit Admin Tean

Rated 5 out of 5 stars

Fantastic!

I had a fantastic reading last night with Jen! I honestly want to say thank you so much it’s definitely what I needed and you delivered it so beautifully, I went for the intuitive tarot reading .. I’m so grateful for the experience it has absolutely uplifted me and you were also spot on with everything.

October 15, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

We're so glad you had a meaningful connection and benefitted from your experience. Thank you so much for taking the time to write a lovely review.

Rated 5 out of 5 stars

Karen

Had an amazing reading with Karen, what a lovely lady she is so warm and friendly, and came through with a great humour and totally got the character of my mam. Karen’s reading validated a lot of trauma and past healing I have gone through spot on with details she gave me a lot of self reflection and inspiration.
Thank you so much Karen.

October 15, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Dear Linda, we're so glad you had a wonderful reading experience with Karen. We're so proud of the way she reads with compation, grace and professionalism. We really appreciate you taking the time to give her this review. Thank you and we hope to see you again at some point.

Advertisement
Rated 1 out of 5 stars

Incorrect reading with Dan

Had a reading with Dan. I can’t say it was anything to write home about. For the first 20 mins questions were asked, I could not relate to it at all. I ended up mentioning my loved one in spirit as I was constantly saying no, no, no. Nothing at all was accurate for the first half hour; it was only when I started giving information, the conversation got better. He was incredibly incorrect about my loved one. If I had paid full price for the reading, I would have felt so much worse. You’re so desperate for a connection with loved ones, but unfortunately, I left feeling disappointed and unconvinced. The reading felt very vague and generalized—most of the statements could have applied to anyone. I also noticed many contradictions throughout the session, which made it difficult to trust the accuracy of what was being said. I have given feedback about my reading but I’ve been simply ignored. Says a lot as this impression of we are here blah blah on Tiktok & calling out other mediums, quite frankly, says alot about your own behaviour of blocking people. Easy to take money though isn’t it, You also changed direction several times during the reading when your guesses didn’t land, which made the whole thing feel scripted and not intuitive at all. There was no real connection, no specific details, and nothing that convinced me you were actually tuning into anything other than basic human psychology.

I respect that some people find comfort in these kinds of sessions, but based on my experience with Dan, I didn’t feel anything authentic or meaningful. It felt more like a performance than a service. For all the points mentioned, I 100% would not recommend Dan.

December 9, 2024
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Hi Sinead

Thank you for taking the time to leave your feedback. I’m genuinely sorry to hear that you didn’t feel your reading met your expectations. My intention is always to provide a professional, authentic experience, and I take all feedback seriously.

However, I do find it concerning that this reading took place back in January, yet no concerns were raised at the time. Had you contacted me directly then, I would absolutely have reviewed the recording with you and, if appropriate, offered a reschedule to ensure you left the experience feeling heard and supported.

I also want to clarify that no message or request for feedback from you was ignored — I reply to every genuine customer enquiry I receive. If you can provide evidence of when and how you reached out, I’d be more than happy to review that and ensure it’s properly followed up.

Regarding the wider comments in your review about my professional conduct and online presence, I believe these reflect opinions being circulated recently by individuals engaged in an ongoing smear campaign. While I respect your right to share your experience, I would ask readers to consider the timing and tone of this review in that context.

I stand by the integrity of my work, and I continue to handle every reading with care, empathy, and a genuine commitment to giving clients meaningful experiences.

Kind regards

Dan

Rated 5 out of 5 stars

As a big skeptic I had a reading with…

I won a free private with dan on a live that lisa donated as she wanted to give someone a reading as a gift. I had it about 3 weeks age. He got my daughters name right at the start, described things in the house, her eating habits, her trainers also other things but the things that stuck out the most was a single Brussel sprout(we always made the kids eat 1 sprout on Xmas day) and what my daughter bought at the shop the night before she passed...nobody could have know these things

September 24, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Thank you so much for your review. It was my privilege and pleasure to bring your daughter through. And from the evidence she provided, she was clearly very keen to prove to you she was safely in spirit and around you. I'm very happy to hear you got real comfort from your reading.

Rated 5 out of 5 stars

My amazing reading with Jen

I had a reading with Jen yesterday. it was amazing!
I have recently had a bereavement in my family and Jen had this person.
Jen described the person and described the tattoo they had and the correct place!!!
At the time of the reading we had no knowledge of the reason of passing and was still awaiting results as this is a sudden death. Jen told me how the person passed she went into detail and described where it happened and what was around them!!!
As we disconnected the call literally I had a call within a minute, the coroner had been in touch…. The cause of death is exactly what Jen said!!!
I couldn’t believe this I had to message Jen & Dan to tell them, I couldn’t get my head around it Jen had just told me what I had repeated on the phone it was very accurate!!!

Jen also mentioned my daughter and gave me her name, she said her age i was amazed.
There was some memories Jen saw and recalled them to me, these are my memories they are not on social media I do not put my private life on any social media and they are all private due to the nature of my job!!!

I was really comforted by my reading, Jen knew things no one could ever guess or make up. My mind was blown away!!!

Jen is very welcoming and friendly, I highly recommend any of the team. I do follow the Misfits platform I find lots of comfort in Dan & Jens videos, these are answering certain questions from the public about the afterlife and sometimes in life you need reassuring when grieving especially.
For me this reading answered questions, gave me proof and gave me so much comfort. You can ask for anyone or just go with who comes to you.

The reading was a 45 minute slot but Jen asked if it was ok she carried on past this time I happily agreed! The reading lasted 1 hour 30 minutes. You are not rushed at all they are happy to over run if needed and I think this speaks volumes about them as people. For me someone giving you valued time means a lot.

Thank you so much for my reading, I will absolutely be booking again in the future!

October 6, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Dear Stace, thank you so much for your review. We're so glad you had a meaningful and evidential connection with your loved one and Jen is thrilled she was able to provide that for you. Determining the cause of passing and having that validated officially just moments after the reading, as well as the other memories, hopefully gave you proof that your loved one is around you as well as some peace and comfort. We look forward to seeing you again.

Rated 5 out of 5 stars

Beautiful Reading With Jen

My reading with Jen was an extremely comforting and meaningful experience! From the moment we began, she created such a warm, welcoming energy that immediately put me at ease. Her compassion, professionalism, and genuine care came through in every word.
The messages she shared were incredibly accurate and personal. There were things she could not have possibly known! I was in tears as It brought me great peace and reassurance. I could feel the sincerity in everything she said, and it was clear that it comes from a place of love, truth, and integrity. I left the reading feeling lighter, uplifted, and truly connected, not only to my loved one, but to a sense of peace I hadn’t felt in a long time. I recommend her to anyone seeking clarity, comfort, or spiritual healing. She is the real deal and a true light in her work.

I also want to share how much I respect both Jen and Dan for what they stand for and the work they’re doing together. Their accuracy and integrity truly set them apart in a field that can sometimes be clouded by those who take advantage of vulnerable people. They’ve had the courage to call out fake mediums and expose those who prey on people's grief. Even when it’s brought them criticism. That alone speaks volumes about their character.
What Dan and Jen are doing takes incredible integrity and heart. Their readings are beyond accurate, healing, and filled with genuine compassion. They connect with things no one could possibly know, and they deliver each message with kindness, empathy, and grace. Even with all the criticism they’ve faced for standing up for the truth, they continue to do their work with honesty, courage, and love.
It’s rare to find people with such strength, sincerity, and selfless intention. Their courage, sincerity, and commitment to truth make them truly exceptional. They bring healing and hope to so many, and I trust them completely. I look forward to many more readings with them in the future!

August 20, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Hey Blair, thank you so much for taking the time to write your review. We are so happy you were able to enjoy a meaningful connection with your loved one. And we also very much appreciate your kind words of support. We pride ourselves with our authenticity, accountability and professionalism. We do want to normalise spirit communication and that requires strength and courage as doing the right thing is rarely the easiest thing to do. It's so nice to have that recognised and appreciated. Thank you.

Advertisement
Rated 5 out of 5 stars

A beautiful and comforting reading!!

I had such a wonderful experience with Jen. It was such a lovely reading — she was warm, caring, and incredibly accurate. She connected with a loved one in spirit, and the messages that came through were so meaningful and reassuring. Everything she said resonated deeply and gave me a real sense of peace. She also offered kind, informative advice about my health and wellbeing, which I really appreciated. I left feeling comforted, uplifted, and grateful for the experience. I will be back.

I really hate how you are both being treated, you are both genuinely amazing!! And I appreciate you.

Highly recommend!Thank you so much Jen, you are truly amazing!! xxxxxx

October 6, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Dear Shell, thank you for taking the time to write a review for your reading with Jen and for your kind words of support in regard to the negative-review-bombing led by Sally Cudmore. We have been treated unfairly, especially after we worked so hard to get a high TrustPilot score. To have our score knocked down as part of a smear campaign, rather than genuine customer experiences, is very hurtful.
However, more importantly, I'm so glad Jen was able to provide you with a meaningful connection with your loved one in spirit. That makes this whole thing worthwhile.

Rated 1 out of 5 stars

My cousin had a reading from Dan…

My cousin had a reading from Dan “before all the drama” they have been causing on TikTok.
Dan brought through the correct person, but that’s where it ends unfortunately. Nothing resonated apart from what he passed of, which is on his ancestry.
So I don’t know how he’s got the audacity to slate other mediums when he doesn’t know what he’s doing himself.

He then also has the audacity to go to the police and report one of the mediums for harrasment, when he’s the ones harassing! And his partner in crime 🤣! Say no more…….

Stay clear of these vile people.

November 14, 2024
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Dear Suzanne,

We take all feedback seriously, but we feel it’s important to clarify a few points regarding this review.

Firstly, any genuine client who has received a reading from me is always encouraged to share their own experience directly. This review is written by someone claiming to be a relative, which raises concerns about its accuracy. We have no record of a reading with the person described, and the details shared focus almost entirely on unrelated social media activity rather than the service itself.

We strive to provide professional, respectful, and accurate readings to all clients, and any claims otherwise are unfounded. We also request that public discussion remain truthful and based on actual experiences, as false accounts can be misleading and damaging.

We remain committed to integrity, transparency, and high-quality service for all genuine clients.

Sincerely,
Dan

Rated 5 out of 5 stars

I had a private reading with Jen…

I had a private reading with Jen Misfitmedium, she was amazing, she brought through my husband and told me things no one could of know as it was personal.
I've never had a reading before and was impressed with all the information she gave me.
She was absolutely brilliant, thank you Jen xx
Highly recommend Misfitmedium

September 22, 2025
Unprompted review
Misfitmedium logo

Reply from Misfitmedium

Hi Lyn, thank you so much for your review. We're glad you had a meaningful experience, and the evidence provided by Jen gave you proof that your loved one is around you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look