Missacc Reviews 8,320

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for being user-friendly and easy to navigate, making the process of finding and ordering dresses simple and stress-free. Many appreciate the extensive selection of styles, colors, and the option for custom sizing, which instills confidence in their purchases. The product quality is often highlighted as excellent, with many consumers expressing satisfaction with the beauty and fit of their garments. However, some people were dissatisfied with their orders, citing issues where items received differed significantly from what was advertised, such as incorrect sizing or material discrepancies. A few other people also felt that the quality was not always consistent, with some experiencing issues like dresses being too large or having an ill-fitting design despite custom measurements.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers frequently praise the beautiful selections, fair... See more

Order

Consumers have mixed experiences with ordering. Many reviewers found the ordering process easy and... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the website's ease... See more

Website

Reviewers highlight positive aspects of the website, noting it is user-friendly and easy to navigate, making... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent quality of dresses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Though with my first purchase the trail was too long and the sleeve too tight, I loved the quality of the fabric. I reorder another dress which I am hoping that this order is perfect.

Company replied

Rated 4 out of 5 stars

I found a bridesmaid dress on the website that I really like for my bridesmaids but it wasn't an option for try on :( so I bought the dress hoping it fits her.

Company replied

Rated 5 out of 5 stars

Ordering my daughter’s attire for our October 2026 wedding was a breeze. The flower girl dress is adorable and the jumpsuit I ordered for my 14 year old is stunning. Not to mention Afterpay as a payme... See more

Company replied

Rated 5 out of 5 stars

Today is my first experience with finding and ordering from Missacc.com. The site was easy to interface with and provided clear instructions and advice for ordering. I'm very excited to place the orde... See more

Company replied


Company details

  1. #4 of 19 best companies in Dress Store
  2. #3 of 12 best companies in Bridal Shop
  3. #7 of 9 best companies in Wedding Service
  4. #3 of 9 best companies in Wedding Store

About Missacc

Written by the company

Missacc, established in 2017, is an online boutique specializing in wedding and formal dresses. We are devoted to providing women with an endless variety of timeless gowns and dresses that make their formal and special occasions unforgettable.

At Missacc, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

We provide our customers with a wide range of high-quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses, and prom dresses will be presented to our customers with unique style, tailor-made design, and attentive service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 4 out of 5 stars

Plenty of choices…

Easy to find the dress I was looking for, measurements and how to measure all made sense, many colour choices, and options for discount were appealing.

April 26, 2026
Rated 3 out of 5 stars

applying discounts was confusing

applying discounts was confusing. I had to keep reapplying the discount for shipping

April 25, 2026
Missacc logo

Reply from Missacc

We appreciate your feedback and apologize that applying discounts was confusing. We'll review our process to make it more user-friendly for everyone.

Rated 5 out of 5 stars

It was easy to order.

It was easy to order.

I received my receipt, and confirmation number.

It assured me of a legit order from Missac.

April 25, 2026
Missacc logo

Reply from Missacc

We're happy to hear that you found it easy to place your order and that you received your confirmation promptly. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

Your dress won’t fit

If I could give it 0 stars, I would. I had previously bought a dress from this website and it was lovely. So I decided to tell my mom to get one (for the same wedding).

Mom’s came so much too small that she could barely zip it, and when we did manage to zip it, it was so tight across the back that she literally could not move her arms.. It was absolutely not wearable.

I emailed them, hoping for a solution. They offered no solutions and refused any refund. I then asked if they could at least send some extra fabric so we could try to get a local tailor to make it wearable. They said they would, but then never did. That was 3 months ago; I’ll been following up regularly. They finally just stopped responding.

Stupidly, I thought maybe my mom’s was a fluke and I decided to order another dress for myself for a different occasion. This time, mine is even more too small than my mom’s. It’s far too tight to even zip at the top, and even with it only partially zipped, I also can’t move my arms. Of course, they refused any refund. I have once again asked for some fabric to see if a tailor here could manage to make it fit. They have said they’ll send it, but I’m not holding my breath since they never sent it for my mom’s, after months of promising that they would.

None of their fabric stretches at all, and they clearly tailor things very tight, so you can’t move your arms. I realized the only reason my first dress worked was because it’s sleeveless. But when I wore it, I realized that the bodice part is tailored so snugly, that if it did have sleeves, I wouldn’t have been able to move.

I highly recommend you don’t order from this company. The chances that your dress won’t fit are high, and the chance that they’ll do anything about it or offer a refund is absolutely zero. It’s just too risky.

April 17, 2026
Unprompted review
Missacc logo

Reply from Missacc

We appreciate you taking the time to share your experience. We're sorry to hear about the sizing issues and the trouble you've had with our customer service. We'll look into why the dresses didn't fit as expected and address the communication problems you encountered. Could you please provide us the order number and email? Looking forward to your reply.

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