Miss Amara Reviews 

This company is old school great - quick delivery, great comms and wonderful product!

I ordered two rugs from Miss Amara Australia in November. One got lost between the warehouse and courier, the second is now out of stock. A 4-6 month lead time was given for replacement for both rugs.

I won't be wasting my time placing an order with this company again.

I recently purchased this rug from Miss Amara and I couldn't be more pleased! The quality is exceptional—soft yet durable, and the colour is so vibrant, adding a warm, welcoming touch to my living room.
I bought another one to add to my bedroom because I love the quality of the rug.

I have been scouring local suppliers and the internet for a rug to cover our tv lounge room located in an open plan living area. The floors in the area have been fitted with hybrid floor boards. A new rug was required to replace an existing rug. The range of rugs available at Miss Amara are on trend. The tools available in the online buying site are incredible, prices are competitive, and free delivery a bonus. The ability to sample rugs in situ via a downloaded photo of the actual space was invaluable. A list of rug options determined by questions about our room made selection easier. Being able to experiment with different sizes, sizes and patterns led to an informed buying decision. The rug supplied suits the area and has added value to our unit.

I bought the Piper Diamond Bleached Jute Rug, 300 x 400 at a cost of NZ$1,542. They emailed to say that it was out of stock and offered a couple of options. I opted to wait until it came in to stock. I was pleased with it when it arrived but it discoloured so badly within the first 12 months that it is rendered unusable. After a few email exchanges including photographs I emailed in August to ask for a refund given the issue experienced on such a short timeframe. I would expect a rug to last years, not 12 months. We have had to replace it because it looked so bad. I am still waiting for a reply to my email and have forwarded a second copy. I left a review of the rug on the Miss Amara website and note that it does not appear, just two 5* reviews so I can only assume that other people have left similar reviews for the same or other rugs and they are being deleted from the website. I bought the rug because the Miss Amara rugs had good reviews, clearly I have been scammed.

Appears to be a fake company. Not NZ based and NZ number is not active. I had same experience as others noted on here, with shipping label created but nothing happening. Ticket created 6th Nov, shipping 7-10 days but no movement. Looks like I am scammed at this point.

I bought the Madison Ivory And Grey Traditional Distressed Rug. I love the design, how easy it is to clean (even red wine spills) and the way the website allowed me to picture the rug and its different sizing options in my own home.

Whilst I was disappointed that my first choice of a rug didn't suit my room, the opportunity to return it and choose again was great. The return process was easy and so once the rest of my furniture arrives, I will definitely purchase again as it is risk free and therefore gives me confidence I can get the best option for my needs.

Great customer service! I had to return my rug in the end, as it wasn’t quite what I was wanting but their service was fantastic! Would shop there again for sure!

The rug is beautiful
It arrived sooner than I thought too

I am so thrilled with my new rug, not only does it look great, it is so soft and luxurious underfoot.
The team at Miss Amara were very supportive keeping me informed of delivery date and answering any questions.
I would highly recommend

Love my new washable!

It was delivered within 3 days of ordering and is so soft and plush, my kids love it.

I can’t honestly say I’m NOT happy with this company and I definitely 100% would not use them again….. although they hide behind the guise of perfect customer service!
I made an order, got the confirmation emails including your parcel has been shipped here’s the tracking number. The courier company always maintained they never collected package with said tracking number, after emails I was assured it was an error and yes they had and I would definitely receive my rug…. Nope I never did. I was given some BS via email, I’ve escalated your email and will look into it blah blah, this is after 2 weeks btw but the upshot is, they never had stock, took my money and fed me rubbish to buy time until I said no more. DO NOT USE THIS COMPANY, I really don’t think they are honest but have the best customer service staff in the world promising you the world

So disappointed waiting for the rug to arrive after two weeks no delivery yet and not very hopeful customer service. Tried calling and left message no response in spite of their answer phone promise to call back. Underlay has finally arrived but still no rug! I’m starting to wonder if this is a legit business!

Amazing! So helpful, probably one of the best customer experiences I’ve had in a long time! Shaheena was lovely. Nothing was too much trouble!

Brought a rug where they faked delivery label, contacted them for them to say rug was out of stock so not sure how a delivery ticked was created. Was given options to wait for restock choose another rug or refund. After picking another rug they asked me to pay for it when they already had my money! Then they say oh we will refund (still waiting on refund) and sadly I still don’t have a rug in hat a scam company it was terrible service ‘blaming’ system errors when in fact they could just send me the second rug I chose!

I haven't got my rug yet however the process so far has been fantastic, very helpful with choosing a rug for my space and there for any questions i have

Amazing customer service. So prompt and understanding. They made the shopping experience so amazing I can’t wait to repeat it soon and buy a rug for every room!

The rug is beautiful and soft but the customer service truly is just next level. It was so easy to return the rugs that didn't suit my space and everyone I spoke to was so kind

Great communication, & plenty of notifications regarding delivery. Staff are helpful & always replied, even after hours.. purchased the Serena rug, it is beautiful- exactly as pictured & described! Will be buying another x2 pieces from them. Highly recommend