Missfiga Reviews 2,733

Love the style of clothing and the variety they have online. They’re standard delivery is extremely fast and arrives usually next day.

I ordered an item in the wrong size and needed to return. I couldn’t find my order number but contacted their team. They picked up the query very quickly and resolved my issue swiftly. I am ordering the correct item again after received a refund

Received a dress which was of poor quality, so I returned it within the timeframes specified for a full refund (at a significant cost to send tracked). Received a response to say I’d been offered store credit, 5 emails later when I’ve asked for my money back they continue to ignore me. It costs to return the items, then the postage, so I’m already out of pocket but then for them to deny me my return rights is a complete sham.

They also like to delete comments on their social media warning others about this.

I have requested a refund from both my bank and PayPal but am out of pocket until that is resolved. I’m also reporting to trading standards and Watchdog, as they are in breach of consumer rights and using incorrect information on their website.

Hope the team of thieves sleep well at night knowing what they’re upto. Disgraceful.

Received a dress which was of poor quality, so I returned it within the timeframes specified for a full refund (at a significant cost to send tracked). Received a response to say I’d been offered store credit, 5 emails later when I’ve asked for my money back they continue to ignore me. It costs to return the items, then the postage, so I’m already out of pocket but then for them to deny me my return rights is a complete sham.

They also like to delete comments on their social media warning others about this.

I have requested a refund from both my bank and PayPal but am out of pocket until that is resolved. I’m also reporting to trading standards and Watchdog, as they are in breach of consumer rights and using incorrect information on their website.

Hope the team of thieves sleep well at night knowing what they’re upto. Disgraceful.

Once again another week goes by that this thieving company that never sent my goods last year and will not refund my 59.00 even though they agree Yodel have confirmed my parcel is lost. Do not order from this company.

After months of not receiving my refund I wake up to an email from trust pilot informing me that Missfiga want my negative reviews removed.
Dear Missfiga, pay me the money that is owed to me and I will stop leaving negative reviews. It appears I am not alone in being stolen from. Returns mean, I send back the items, your company should then return the money. Otherwise it is breach of contract. Quite simple really..

Fraudsters!!! Paid 5pound to return the item back! Nearly 4weeks still no refund!! The same email getting sent back and forth !! Will be reporting them to trading standards this morning!!!

Purchased an outfit for the races and was very happy with the item. It was gorgeous and the delivery was fast for the price. It was a next day service!

Excellent service from Missfiga, would buy again

Terrible service! I ordered three dresses, one arrived wrong to begin with. Returned them nearly two months ago, with proof of return and still no refund! I have emailed and used socials to contact and still this isnt resolved. I'm out of pocket for three dresses and postage! I will NEVER use Missfiga again. I am all up for resolving issues with the vender first, but no one is helping me to sort this. I am so disappointed!

Returned an item On the 11th of May. No return confirmation & still no refund, contacted them via email & someone supposed to be looking into it but that was 21 days ago now. Also had to chase up the order in first place as it took weeks to arrive. Would avoid buying anything from them!! Shocking service!!
**Edit.. even though they asked for more information & I’ve repeated myself in further emails I’m still getting nowhere for a refund!
Also find it strange that on all the 5* reviews it seems to be their 1st review on trust pilot! Obviously fake accounts set up to try & boost their rating! Surely trust pilot should look into this?! How this company is still allowed to trade I don’t know!!

I sent a return back on 23rd May signed for as received by Misfiga and yet to have a refund I’ve contacted via Facebook messenger as well as email and still not got my money back! Do not order from this company unless you are confident you’ll be keeping the items! They stated up to 14 days for a refund I hit a month tomorrow!
**EDIT**
Despite the below reply from MISSFIGA still no further response or refund so BEWARE

Why is trustpilot contacting me to get intouch with missfiga with more details of my refund when I have wrote to them 3 times with details from bt and proof of return. I have waited 5 wks for this refund they said 10 days.still waiting. Please send me my refund. Thank you
Helen mcmillan.

Absolutely shocking company, will tell anyone and everyone to avoid ordering with Missfiga at all costs!
I ordered a dress back in Feb and it arrived damaged, I returned the item (at my own cost) and I am still chasing a refund. I am at the end of my tether, each time I email I am asked to provide the same returns information, then I never get a reply! AVOID AVOID AVOID!

MissFiga have responded to this bad review to say they’re looking in to it ‘immediately’, I’ve provided my order details and they’ve sent me the same generic email saying a refund is been processed…. yet still no refund!!!

Amazing clothing bought from here. I am a repeat customer and have found no faults from delivery to returns. I would recommend Missfiga extremely highly.

I am very disappointed with this company. Their clothes are good quality but their customer service is terrible. I ordered two items in my last order and only received one item….which I took pictures of the package for proof…when I emailed the company I had no reply as to will this item follow. Few weeks down the line still no second item!! I returned the item I did receive and wrote and email to ask to be refunded for the item I never received…all I keep getting in reply is what is your tracking number or order number. I have even sent pictures of the package and my returns receipt. As I said at the beginning such a shame as the clothes are good quality but I will never be ordering from here again too much stress.

Great customer service provided by Missfiga. I was out of the returns period by a few days due to be diagnosed with an illness. Missfiga was amazing in allow me to return and they now have a customer for life in me. The quality and fit was great just the style was not suitable for me.

Do not buy from this company!!!
I order 2 dress for my brothers funeral. I sent them back within the 14 days return policy via Royal Mail. This was in January.
I’ve contacted the company several times, giving them evidence that my parcel was signed for by a Missfiga employee. I received an email to say that my refund would be put into my bank within 10 days. It is now June and I’m still waiting. If you a thinking of purchasing anything from this company, take into account that you might not get your money back if you return it. 😡

Reference tracking No :- WD123786336GB

Ordered a dress returned 27th May still no refund. Not happy they keep offering me a gift card which not what I want.

Still no refund after numerous emails please sort my refund out.

Now saying I have to have gift card which I do not want. The dress was faulty returned with 14 days please can I just have a refund

Just love Missfiga.
Fantastic dresses range which I absolutely Adore. Had to return a dress which was a little big on me. Noreen was quick to reply and got the return sorted. Quality is the best thing about Missfiga products, delivery was free and arrived quickly ❤️