missguided.pl 

Dont trust!

1. the refund system is useless;
I tried to order refund on 10 pieces of clothing and got this message: "Your return contains too many items and is above the carrier weight limit. If your order was delivered in multiple parcels please create a separate return for each parcel."
- this even I ordered all in one order and receive the order in the same one package shipment, I must create returns for each individual garment and get a return form for each item, what is that!?!

2. You can not trust the information you get about the pricing;
I contacted the customer service centre for information about whether the prices included VAT, customs duties and tax. I received a reply from a customer service representative that all prices were included all fees and they could guarantee and confirm that no other expenses would be additional upon receipt of the package in my home country Norway, this despite the fact that I specified this once again and said I would make sure that I would not get any surprises when collecting the package. The person I talked to said I had nothing to worry about.

The next day I received a message from DHL with an invoice for customs duties and VAT. Contacted missguided and received only an apology for misinformation and that I had to pay an invoice myself. This is one of the worst things I've ever experienced and I frequently shop on website throughout the world.

Have ordered pretty much everything online and it is the first time there is total lack of disclaimer and total failure to take responsibility for a mistake they have made and are fully responsibal for, and now has resulted in putting me in an innocuous financial trouble!

STAY AWAY from this website! In addition, it is hopeless to return the goods. Don't trust the information you get, because you may actually end up with information that could cost you a furtune.

I have now reached to the Consumer Council for Europe for assistance.

Angelika was very helpful and really friendly. She answered all my doubts. She is very knowledgeable.

Yulka , thank you so much for a quick response and solving problem in a best way !
Will continue to buy clothes here, thanks support team .

Thank you Julka! I’m grateful for your help regarding my parcel, quick response and great service.

Angelika was very helpful and really friendly. She answered all my doubts. She is very knowledgeable.

The bestest saleswoman is julka, thank you for your professional service!

Angelika help was quick and amazing - thank you very much

Angelika was very helpful and provided quick solution

Julka was very helpful and fast with her answer. It was a pleasure!

Very good and fast service by Julka. Thanks :)
Best regards from Poland

Very good quality clothes. Service and assistance in finding the parcel at the highest level. Thank you very much. I was, I am and will be your client.

Very nice, fast and professional customer service by Julka. Thank you very much for your support!

Really nice and fast service by Julka. Thanks :)

Mrs Angelika helped me a lot :) Thank you so much!!!

Mrs. Angelika helped me a lot! Thank you so much 😊

Very good, professional and fast customer service. Thanks to Julia from whom I received help and support very quickly.

I've got help from Angelika. She was very helpful and pleasant. She solved my problem very quickly.
A lot of health for You!

I chose a bad size and I took a transfer. When I saw my mistake I immediately wrote an email to customer service. I got an answer two hours after. Julka is so nice person, she helped me very quickly, thank you so much!

Real fast reply to my question. Got all needed information. Thank you for your help, Izabela :)

Really nice and fast service by Julka. Thanks 😊