I purchased a necklace back in 2023. Its started to tarnish (2026) I approached Missoma and they ever so kindly requested images of my item. As a good will gesture they replaced the necklace (it was o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a chanced visit to the shop at soho. I didnt expect ill be met with such friendly team. They have adorable, exquisite jewellery pieces matched with timeless designs. I got caught off guard and... See more
I absolutely love Missoma. The quality of their pieces is consistently excellent, and their styles are the perfect balance between timeless and on-trend. Every piece I’ve ordered has been beautifully... See more
Earrings didn’t disappoint! Order despatched quickly and order arrived swiftly. Super stylish earrings and great value for money. Lots of compliments already. 😊
Company details
Written by the company
Jewellery that becomes a part of you. Missoma began in 2007 when founder Marisa Hordern discovered she couldn't find fashion-forward pieces that were both long-lasting and affordable. Because they didn't exist. Now Missoma are known globally for their high-quality cult classic pieces adored by their community and celebrities alike.
Contact info
Exmoor Street 2-4, W10 6BD, London, United Kingdom
- 020 3176 6822
- missoma.com
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best experience in store
The best experience in store, they helped me find a birthday present for a friend! Super friendly and incredibly knowledgable!
March 22, 2026
Unprompted review
Super shopping experience
Only my second visit to the Leeds store, but on both occasions I was served by extremely pleasant and knowledgeable staff. Helpful, not pushy. Keep up the great work guys!
March 21, 2026
Unprompted review
Shay was amazing!
Shay was amazing! Can’t praise her enough, fantastic piercing and a lovely person. She was very professional and thorough.
March 20, 2026
Unprompted review
Excellent brand
Excellent brand! Amazing products. Excellent service. High quality!
March 20, 2026
Unprompted review
Disappointed with customer service…
Disappointed with customer service response to my delivery enquiry they just told me to follow tracking from evri which I had already done. Don’t think it’s an issue with evri have other deliveries and I feel they could have contact evri for me as tracking hasn’t changed in last 2 days. Very disappointed as I wanted the earrings for an event.
March 20, 2026
Unprompted review
Reply from Missoma
Thank you for your review.
Please can you update your review with your Missoma order number so that we can investigate further.
Really rate Missoma!
Wonderful and supportive team at Missoma who offer great customer service and clear and helpful communication - love wearing my Missoma product!
March 20, 2026
The most AMAZING customer service I’ve…
The most AMAZING customer service I’ve ever experienced! Dealt with a sensitive subject so brilliantly and bent over backwards to help me - could not recommend enough! And obviously gorgeous jewellery to the highest quality to boot!
March 20, 2026
Unprompted review
Friendly and helpful staff at Carnaby…
Friendly and helpful staff at Carnaby Street shop
March 19, 2026
Unprompted review
I will buy from Missoma agajn
The website is very user-friendly and the purchase experience was very smooth. The delivery timeline was very reasonable and the jewellery came in beautifully presented packaging.
January 22, 2026
My package was delivered to the wrong…
My package was delivered to the wrong place (by Evri) and was stolen by the time I located where the driver had left it. I told Missoma, and they quickly resolved the issue.
March 19, 2026
Unprompted review
Very lovely earrings
Very lovely earrings. Nice packing aswell. Delivery fast too. Jus earrings quite heavy . Really recommended. Thank you.
March 19, 2026
Beautiful jewellery, Excellent customer care
Beautiful jewellery and excellent customer service. I made an error whilst putting through my purchase on the website - the customer support team answered my call quickly and fixed my error immediately.
March 18, 2026
Unprompted review
Fantastic follow up service
March 16, 2026
Unprompted review
Excellent customer service
March 17, 2026
Unprompted review
Brilliant customer service
I love this company. I’ve bought numerous pieces of jewellery - rings, necklaces and earrings and the quality is brilliant. Recently I had a slight fault with a ring and the customer service was outstanding, I received a response within a minute of putting through my query in the late evening and they sorted out my issue within 10 minutes. So impressed!
March 16, 2026
Unprompted review
Easy website to use
Easy website to use, I saw these earrings in store prior to buying. I was given a discount code for the purchase, easy to navigate and registration was clear
March 15, 2026
Unprompted review
Love shopping from Missoma
Shopping from Missoma has always been fun particularly if I have something in mind. Today’s purchase was as easy as ever
March 15, 2026
Unprompted review
Love my bracelet!
Love my bracelet!! I ordered the Lucy Williams knot hinged bracelet in xs/s and it fits my very small wrist beautifully. I’m so pleased that I placed another order with this company.
March 13, 2026
Unprompted review
I had a bracelet that was broken at the…
I had a bracelet that was broken at the clasp which I loved. Went into the Leeds store, gave my online order number and a new one was shipped out to me. Arrived in 48 hours was way quicker than I expected. Great service. - Adam
March 12, 2026
Unprompted review
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