I’ve been buying contact lenses and contact lense solution from Mister Spex for several years now. I like their price and the efficient delivery service, it seems like one can trust them as far as ap... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good product selection and a useful virtual try-on feature — although that’s fairly standard nowadays. If you are absolutely certain you won’t need to return anything, then it may be fine to order... See more
Company replied
Didn't expect that buying glasses online would work. But I really liked it so much that I immediately bought a second pair of glasses. Measuring at an optician works perfectly and the price for a br... See more
It’s very helpful to be able to try on glasses online, though this function is only available for certain glasses. The Oakley glasses I bought are at a great discount and were well packed and arrived... See more
Company details
About Mister Spex
Written by the company
______________________________ DE LAAGSTE PRIJZEN
Bij Mister Spex bespaar je tot 55% op brillen, zonnebrillen en contactlenzen van topdesigners en –producenten. De glazen, die standaard zijn voorzien van uv-bescherming, een kraswerende laag en super anti-reflectie, zijn gewoon bij de prijs van de bril inbegrepen. Spot je je (zonne)bril naar keuze toch goedkoper bij een andere aanbieder? Dan vergoeden wij het verschil. ______________________________ HET GROOTSTE AANBOD DESIGN BRILLEN
Mister Spex verkoopt brillen en zonnebrillen van ruim 80 topdesigners, zoals Ray-Ban, Oakley, BOSS, Persol, Adidas, Tommy Hilfiger en Céline. Het totale assortiment bestaat uit bijna 7.000 modellen, die variëren van geliefde klassiekers tot trendy frames. Onze contactlenzen zijn eveneens van topmerken zoals Biofinity, Air Optix, Acuvue, Proclear en ons eigen merk TrueLens. ______________________________ TOPKWALITEIT
Alle glazen worden ‘op maat’ vervaardigd in ons in-house atelier in Berlijn en voldoen aan de hoogste kwaliteitseisen. We werken uitsluitend samen met de meest vooraanstaande glasproducenten, zoals SEIKO Optical, Hoya Lens Deutschland en Essilor. De meeste glazen zijn ook leverbaar als multifocale variant. ______________________________ BRILLEN SPECIAAL VOOR JOU GESELECTEERD
Bij Mister Spex doen we er alles aan om die bril of zonnebril te vinden die optimaal bij je past. Met behulp van de uitgebreide filterfunctie geef je aan naar welk merk, welke stijlkenmerken (type, kleur, vorm) en welke grootte je voorkeur uitgaat. Daarnaast geef je aan welke gezichtsvorm je hebt. Op basis van die antwoorden, stellen wij binnen enkele seconden een collectie ‘op maat’ voor je samen. ______________________________ HET BESTE VAN ON- ÉN OFFLINE
Bestellen bij Mister Spex verloopt volledig online – van het bekijken van ons grote assortiment, tot het passen in de 3D-paskamer, tot het plaatsen van de bestelling. Om maximaal te profiteren van ons geavanceerde online proces, bieden we daarnaast een aantal belangrijke offline services aan. Zo laat je je ogen meten en pas je je nieuwe bril/lenzen aan bij een partneropticien bij jou in de buurt. ______________________________ UITSTEKENDE BESTELVOORWAARDEN
Bij Mister Spex staat klanttevredenheid voorop. Omdat we alle producten op voorraad hebben, worden bestellingen vaak al de volgende dag geleverd. Verzenden en retourneren is geheel kosteloos en valt het product tegen, mag het gewoon binnen 30 dagen teruggestuurd worden. Bestel je een bril op sterkte, dan mag je de bril, samen met drie andere brillen naar keuze, bovendien eerst tien dagen lang proef dragen.
Contact info
Hermann-Blankenstein-Str. 24, 10249, Berlijn, Germany
- 0800 380 06 77
- misterspex.nl
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never received my sunglasses and they…
Never received my sunglasses and they never pick up when you call them...
Efficient
Mr.Spex. efficient to the max. After i placed my order online. Within 48 hours some cool shades where mine.
Super service !
Super service
I ordered two weeks ago and still did…
I ordered two weeks ago and still did not receive my parcel
The delivery from DHL is not so good
The delivery from DHL is not so good. The rest is ok!
The customer service was very friendly…
The customer service was very friendly and I am very happy with my new glasses, but the delivery took one or two days longer then it was told at the website.
SuperSnelle levering
Great Purchase!
Fast delivery as always
Fast delivery as always! Favorite online shop for contact lenses!
Order here
Site works good. Fast, easy to order. Big discount. Delivery is how it should be. Within 3 working days my order in my posession.
Recommendable
Good prices, but customer service could be better.
Bought sunglasses, price was good. When delivered they were damaged. Was able to send them back.
They would give me a refund for the money I paid for. For some weird reason, they could not reimburse the money back into my account, they did not notify me on that, so I had to call in myself for an update.
They asked me for the whole bank information to try to do a payment again.
After 2 days, still no update or money in my account. Had to call back again, they tell me it isn't processed and they will send in the payment again.
How difficult is it to reimburse the money?
My choice for lenses
Great service, fast delivery. As a nice bonus Mister Spex always include some useful discounts or vouchers.
Mister NO SERVICE Spex
I ordered my contacts here. Immediately after placing the order, I noticed that my delivery address was set to our old house. That’s of course my mistake; but immediately called the customer service line on their website. The only response I got was an answering machine stating that they are out of working hours. It was in the middle of a day btw, in an hour slot they claim to be working on their website.
I wrote my complaint to the customer service; but no reaction at all.
Not recommended at all.
Maybe you would have no problem if everything goes well; but if you need service after clicking the YES button, you have no service at all!!!
Recommended
Buying my contacts there already since almost 2 years. Quick delivery, really cheap prices. Have always been happy!
Top service!
Easy to order and delivered very fast
Easy to order and delivered very fast. Highly recommend!
Clear offer and nice to see your…
Clear offer and nice to see your sunglasses on your face.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








