Mistress Rocks Reviews 

90
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Scam website! Sent a dress to my mom with make up stains over it, my mom doesn’t wear make up. Stated if we paid for delivery to send back they would refund and reimburse, constantly went back and for... See more

Rated 1 out of 5 stars

I ordered a dress from this company sometime in September. UK Delivery was quick. Packaging was so cute but the dress itself was a complete miss. The quality was poor especially considering how expe... See more

Rated 1 out of 5 stars

They sent the items after two weeks, both tops felt cheap and bad quality. Then when trying to return them, there is no information about returns online - just warnings about their huge list of reason... See more

Rated 5 out of 5 stars

After reading the reviews on mistress rocks I was skeptical. I recently ordered a few items, I had to return some pieces. The return process I had many communications with their customer service team.... See more

Company details

  1. Women's Clothing Store

Information provided by various external sources

Official Mistress Rocks twitter. Your new favorite fashion brand. We ship worldwide. sales@mistressrocks.com


Contact info

1.5

Bad

TrustScore 1.5 out of 5

90 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(90)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

My order got shipped to wrong address…

My order got shipped to wrong address on their part. I was to be sent to Atlanta Georgia they sent it to the country Georgia. I really don’t care at this point it’s been to long now y’all messed up my order not me. I want my money back.

July 18, 2021
Unprompted review
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Rated 1 out of 5 stars

So disappointed

So disappointed. I ordered and was told it would be here by a certain day and it was not delivered. You log on to look at tracking info but there is none available. I had an event and did not get it in time. Very bad service. Would never order again!

May 22, 2021
Unprompted review
Rated 5 out of 5 stars

Didn't disappoint!

Came super fast (next day delivery) and it fits perfectly, got my dress in the sale - was a bit sceptical due to the reviews, but it didn't disappoint!

January 14, 2021
Unprompted review
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Rated 1 out of 5 stars

If you wanna look like your wearing a duvet cover - shop here

I am absolutely appalled, even laughing at the joke this company as become. Ordered the camo coat and no word of a lie it is even oversized on my 6ft 3, 18 stone boyfriend. How on earth can you be that far out on your sizing that it doesn’t even fit a rugby player?? The sleeves are that long they physically couldn’t be rolled up.
And the biggest joke of all is there is no returns sheet to even send it back. And no response from c/s
I have always used house of cb so presumed mistress would be great, evidently not! Wouldn’t recommend to anyone

December 1, 2020
Unprompted review
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Rated 5 out of 5 stars

Best brand

Clothes that make you feel like the baddest and most confident thing to walk this planet. Great customer service too x

March 10, 2020
Unprompted review
Rated 5 out of 5 stars

Omg Yess in love with my shipment it…

Omg Yess in love with my shipment it arrived in only 3 days Saturday afternoon just in time for my weekend. Im 5’6 height and 159 pounds I’d ordered size large and yes it fitted perfectly I’m going to continue shopping online.

February 2, 2020
Unprompted review
Rated 1 out of 5 stars

So disgusted by the quality of clothes…

So disgusted by the quality of clothes sent to me. Clothes have makeup stains, looks old and worn! and none of them fits.

How could you possibly sell this to customers who are spending their hard earned money? Unbelievable. I will never shop mistress rocks ever again!!!!

So disappointed!

January 4, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely the best

Absolutely the best.

I bought two tops and they are the best quality!! The box they come in is so nice, feels so expensive and very good for storage. You definitely won’t be disappointed because what you pay for is so worth it

November 29, 2019
Unprompted review
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Rated 5 out of 5 stars

awesome service

awesome service! I exchanged a suit that didn’t fit my size very quickly, I just didn’t even expect that so fast! Thank you so much! The quality of the costume is excellent! Thanks again! I will definitely continue to buy things on Misstressrocks!

November 21, 2019
Unprompted review
Rated 1 out of 5 stars

Scammers

Will scam you of your money if you return an item requesting an exchange or refund. For exchanges, It will cost you $33 as they dont cover sending a new item back. This in in addition to the money you spent on postage to return the item. Avoid returning items if you choose to do business with this dodgy company. I'm attempting to get my money refunded but I dont like my chances

November 12, 2019
Unprompted review
Rated 5 out of 5 stars

OMG exactly like the the picture I was…

I feel like my first review didn’t do justice the quality of my dress and the quality of their customer service is just amazing! I just fell in love with this cyber store because of the timely manner they got back to me and how quickly my dress was shipped! But that’s now even the best part my dress is amazing the quality, the fabric is so thick and is exactly how the pictures portray it to be if not probably even better! I love the honesty and I love my dress thank you !!

November 11, 2019
Unprompted review
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Rated 5 out of 5 stars

On the dot top

For those who are looking to purchase this item, do it! I absolutely loveeeee my top, it’s perfect. Customer service is awesome responds back under 24 hours. Thank you mistress rocks I will be ordering again!

October 24, 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely AWFUL customer service

Absolutely AWFUL customer service. I have been waiting for action to be taken for I’ve 2 weeks now, I have never had to wait this long with any other company. I ordered next day delivery but parcel did not come in time and it was for a special occasion (My birthday) . If you offer next day delivery which customers pay extra for, then you should make sure you are able to fulfil your promises. Will not be buying from there again as quality was not worth the price anyway!

October 19, 2019
Unprompted review
Rated 1 out of 5 stars

Mistress Rocks steals your money

I made a return on a big order at Mistress Rocks.
Three months later and I have still not gotten my money back. You even have to pay for the returnment yourself. As long as they got your money they will find excuses and find ways to keep them, even tho they got the clothes back.
NEVER BUY FROM THIS SITE. They steal your money.

October 7, 2019
Unprompted review

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