Mitchell Group Reviews 

The Chester branch completed our service on time and cleaned the car to look like new. The staff were helpful in explaining an issue and all were very friendly. In my long experience of car dealers this is probably my best experience and I would definitely recommend.

Their attention to helping me find a car which suited my specific needs was second to none.
They did not put me under any pressure to make a decision but treated me with great kindness and patience.
What an amazing company! Well worth the three hour drive to find my perfect car.

We had our Lexus serviced this week and were very pleased that our car was collected from our home and taken in for us, no bother at all, as part of their excellent customer service. It was also brought back to us on a Saturday morning by Paul from the Skoda part of the garage, who was courteous, polite and punctual.
Five star service!

I can honestly say that buying a car through Mitchell Skoda Cheshire Oaks has renewed my faith that a garage can still deliver on promises and make the whole buying experience very pleasant!
From initial walk in and speaking with Neil Gregory and then working with Tim Gressinger on the deal, they both worked hard and in a very pleasant amiable way that gave us the confidence to buy a car and get delivery 3 weeks later on a Skoda Elroq 85kW Sportline.
A lovely touch from the group MD (Mark Mitchell) who took the time to write this week to make sure all was well is also well received and shows that this company works to help you all the way from the top and through to the showroom floor! Thank you Chris

I had my car's MOT today. Greeted by a friendly face and smile. Offered a coffee and Bacon sandwich, car washed and hoovered and returned in good time. Thank you to Mark Mitchell and his amazing team.

Everyone I encountered at Mazda was incredibly friendly and welcoming. I dealt mainly with Justin, who was fantastic from start to finish. He gave me plenty of information about the car, talked me through the whole process and never once made me feel pressured into making a decision. I was even surprised with a bunch of flowers on the day I collected my car, which was a lovely touch.

Excellent customer service throughout. I wouldn’t hesitate to return and would highly recommend.

I had a wonderful experience with Mitchell Skoda! Debbie was fantastic every step of the way, from seeing the cars on offer, to the test drive & then my purchase. She was super supportive, kept great communication & was so kind & patient. I have moved from another car brand to Skoda & couldn't be happier! A wonderful team of people, superb garage, & company core values! I'd fully recommend - they are everything you'd wish for!

I would like to send a massive ‘thank you’ to Mitchell’s Mazda service team and in particular James, Becky and Emma. They provided an exceptional service with an urgent car repair recently and the repair actually cost less than originally anticipated. The team are so friendly and helpful and make you feel part of a family. Thanks again!

The service we received was second to none. Our car was collected for the service promptly and returned sooner than promised. Paul and Josh did a great job. They definitely went above and beyond. Paul was so polite and helpful. Highly recommended.

Tim Grensinger gave me a pleasant, friendly, yet very professional experience buying my new Skoda Elroq

The handover of the car was very comprehensive, and the whole process from start to finish was easy and hassle free.

Now I know first-hand why so many of Mitchell Group's customers are previous repeat customers.

Once my PCP payments are complete in 3 years, I will have no hesitation in trading it in with Mitchells for a newer model

Mitchell’s offered us a very professional services from start to finish when deciding on the right vehicle.
Greeted by Justin he kept us well informed , good advice and helpful service from him . Nothing was too much trouble .
First time for us to try out Mazda CX30.

Thank you to all the team there ,especially Justin, all the staff , relaxing seating provided with drinks, and beautiful bouquet of flowers.
Ooh and a free wash and go service on Saturdays.

This is the reply regarding the air freshener dispute.

Mrs Roberts,



Only the Lord can judge me.



Sincerely,



James Mitchell

Mazda Service Manager

Mitchell Mazda

I brought my dog with me as I usually do, I was having a new tyre fitted. Everyone made a fuss of Billy as he loves coming to Mitchell Skoda. I was able to sit upstairs and have a hot drink whilst I waited for my car to be returned. I received a phone call to see if I was still upstairs and was informed my car would be ready within 15 minutes after my car had been washed and hoovered out. Staff are always friendly and treat you like a friend.

Fabulous experience picking up my white fabia excellent customer service from Dawn Sutton from the flowers to the bow on the car also a thank you to the valetting team as it was spotless inside. Would recommend this dealership to anyone looking for a new car 🚗

This company is simply the best.
Customer service , friendliness,efficiency and really genuine staff.
I’m impressed by the whole team and I wouldn’t go anywhere else for my cars . It will be in good hands with James and Elliot too ! Thank you all

Thanks for repairing the electric window on my MX5 with such short notice. Excellent service as usual.

Very scruffy MX-5’s for sale. Before you tell me they aren’t go and take a look at them… of course you are still charging premium prices. It must be “the people who make the difference” as it’s certainly not the quality of the cars you sell. Beware if you are buying without seeing, the current stock quality isn’t a one off or “awaiting preparation”.

I had been let down by a local Skoda dealer and, rather than giving up on buying a Skoda altogether, I decided to look elsewhere — and what a favour that other garage did me.

Joe was amazing to deal with from enquiry to completion. He had the patience of a saint, especially as I had lots of questions. He kept me informed throughout the process and helped with everything I asked about. There were no hidden extras and no attempts to add anything on.

Collecting the car was an absolute joy, and I’m already looking forward to buying future cars from them and returning when my services are due.

One thing though — if Mitchell’s has a spare Skoda keyring, I’ll happily give it a home. The built‑in trolley coin is such a clever little idea.

What a pleasure it has been to purchase my Skoda Kamiq from Tim at the Mitchell group.
He has been available to speak to at anytime and supported me in the purchase of my new car.
I was given a bouquet of beautiful flowers and I had the privilege of meeting Mile to CEO on the day i collected my car.
I would recommend this dealership to friends and family.
Thank you from Maggie

It was a pleasure to buy my Lexus here, they did great job with the service and MOT too.