The order arrived in a reasonable time to Portugal, about 10 days with customs clearance. I have used the MB for several years and find its quality to be fine as far as I can tell. It is USP quality... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I believe the item was sent in a timely manner. Too bad my country’s customs office took their time in forwarding it, but that’s no fault of Mitolab. When I contacted Mitolab as to status, they helpfu... See more
First delivery took a couple of weeks and was not delivered correctly, after that it took a couple of emails to contact support. Once I got their attention however, they were happy to send a replaceme... See more
Excellent customer service. I ordered my MB back in June 2023 to be delivered to the UK whilst I was overseas in Indonesia. When I got to the UK in August 2023, the package had not arrived. I contacte... See more
Company replied
Company details
- Research Institute
- Biochemical Supplier
- Chemical Manufacturer
- Research and Product Development
- Science Academy
- Scientific Equipment Supplier
Written by the company
MitoLab is a laboratory offering biochemicals for non-clinical science research. Our customers range from multinational companies to individual researchers specialising in mitochondrial and metabolic research. If you are involved in an upcoming research project and would like to learn more about our products, then please get in touch via the Contact tab. Alternatively, email us at info@mitolab.com. Please note, our products are designed for use in laboratory conditions, not for human or clinical use. As such, we will not answer questions regarding unapproved usage and such questions may result in blacklisting.
Contact info
Unit 1, Bethel House, SA68 0NP, Kilgetty, United Kingdom
- info@mitolab.com
- mitolab.com
4.6
Excellent
151 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
April 22, 2024
Advertisement
The order arrived in a reasonable time…
The order arrived in a reasonable time to Portugal, about 10 days with customs clearance. I have used the MB for several years and find its quality to be fine as far as I can tell. It is USP quality according to Mitolab and I have no reason to question that.
The only real concern is the packaging for shipping. It arrived in a padded envelope with some bubble wrap around the 100ml bottle: no box, and no other protection. That sadi, it is the 3rd or 4th order from them and they have always arrived intact. However, it is worth noting that I receive powdered supplements better protected than this liquid. I think this is a risky method of shipping for a glass bottle.
All-in-all, I am a happy customer of MitoLab.
April 10, 2024
Reply from Mitolab
Dear customer, We do appreciate your feedback but would rather you had left us negative feedback had your product actually been damaged in transit. It is extremely rare that we have a breakage during transit.
Mitolab Team
Fast delivery
Fast delivery, normal price. Since buying this brand I have found a cheaper one that comes in a plastic bottle with no pipette, so I'll buy that in future.
April 3, 2024
Advertisement
Awesome quality product from a great…
Awesome quality product from a great Lab with the greatest of holistic intentions.
March 22, 2024
good products at a good price
March 13, 2024
Methylene Blue
Been buying methylene blue here for years. I'm happy with their products. :)
February 27, 2024
Advertisement
Hope the product is good, the service is not
Besides that I didn't yet get the product?
It seems to be stuck many days leaving the UK.
And also, I wanted to buy SKQ1 30 mL, but the price is marginal on import taxes in Israel (no taxes up to 75 USD), and asked for a very small discount. I got no reply at all
February 26, 2024
0rder arrived promptly
0rder arrived promptly. The item I ordered came in the form of a liquid so it is easy to take it also tastes ok.
February 4, 2024
Reply from Mitolab
Dear Customer,
Whilst we appreciate your review, we must not that our products are for sale for use in research/R&D scenarios. We strongly recommend against personal consumption. See our MSDS for detailed information on our product's handling and safety profiles.
Mitolab
Advertisement
I bought 3 times Mitolab products and…
I bought 3 times Mitolab products and my experience was good especially the second and the third time. The payment process was easy and the delivery was quick.
February 1, 2024
Trusted seller
I’ve been buying from them for years, and have had very few problems with them. And any problems that I have had they always quickly rectified them. They have earned my trust.
January 14, 2024
Advertisement
All Good but the Price is to high…
All Good but the Price is to high compared with UK Lab sells on Amazon.
January 28, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.