Mizensir Genève Reviews 

5
•
TrustScore 3 out of 5

2.8

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Company details

  1. Perfume Store
  2. also in
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store
  6. Flavours, Fragrances and Aroma Supplier

Written by the company

Mizensir is a Geneva-based fragrance house founded on the savoir-faire of master perfumer Alberto Morillas, crafting candles, home fragrances, and scent diffusers with timeless elegance and bold, distinctive character.


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2.8

Average

TrustScore 3 out of 5

5 reviews

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2.8

All reviews

(5)

1 review in the last 12 months

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Rated 1 out of 5 stars

Horrible customer service and badly filled travel vials

I ordered a few travel vials. First of all, the vials weren’t equally filled, with one vial filled only just over half full. I filed a return request. I received an email saying they would come back to me once the return was approved. I don’t get answer back, so I contacted customer service. My contact was Amandine Szymenderz. She told me I had to make a return label from the website (which was nowhere indicated or mentioned in the first email). By the time I got this reply, the return period (2 weeks) had passed so I wasn’t able to make the return label. I sent a polite email to ask if I could get some help with this. Until today, 3 weeks later, still not even a reply. The perfumes are nice but for this price point, there are so many others, with excellent customer service and much better longevity of the perfumes overall. I will definitely not order from this company again and would advice against it.

March 1, 2026
Unprompted review
Mizensir Genève logo

Reply from Mizensir Genève

Dear Kathleen,
Thank you for taking the time to share this feedback, and please accept our apologies for the experience you describe.
You are right that the return process should have been made clear from the very first email, and the delay you faced afterwards — including the lack of response to your follow-up — falls short of what we expect to deliver. We're sorry for the frustration this caused.
We're glad to confirm your refund was processed on May 8th, and we're taking this feedback seriously internally to make sure return instructions are clearly stated from the first communication, and that follow-up emails don't go unanswered.
If there's anything else we can help with, please don't hesitate to reach out directly at [adresse email SAV].
Kind regards,

The Mizensir Team

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Rated 2 out of 5 stars

Sorry Mizensir

Solar blossom- an old lady perfume, smells like funeral home that has lots of sharp floral-scented plastic roses.
Reminds me of a shop that sells threads or carpets. Too feminine.

Tres Cher- Offensive floral scent that gives me headache. It is migraine in a bottle. Does not smell good at all. (Tiktok hype should be illegal). It smells like a fake perfume being sold on chemist warehouse.

Ambre Magique- They sprayed ambre magique on the paper note that comes with the package. When I opened the package, the first whiff reminded me of a busy airport full of rich, gold plated Arabs wearing Oakleys. If you take an ammonia, spray it with a cheap expired auntie perfume, then inhale it, this is what it smells like.

Poudre d'Or- Smells creamy and powdery. If you have smelled warm vanilla sugar of bath and body works then it is the same wavelength. Just add a tiny amount of bitchy aura then there you have it: Poudre d'Or. (Not my favorite but way better than the first three)

Eau de Gingembre- the best among the rest. smells citrusy, fresh with a strong aroma of ginger. However, does not last on my skin. Evaporates quick and after the die down period, all you can smell is ginger. You literally smell like a cool tinola soup. (Ask a filipino friend to cook you one) Yum.

January 26, 2025
Unprompted review
Mizensir Genève logo

Reply from Mizensir Genève

Hello,
Thank you for sharing such a detailed review of your experience with our fragrances.
Scent is deeply personal, and what reads as overpowering or unfamiliar to one nose can be exactly what makes another person fall in love with a fragrance — that's true across the entire perfume industry, not just for us. Solar Blossom, Très Cher,e and Ambre Magique are among our most loved creations, each built around rich, distinctive florals and ambers that are intentionally bold rather than safe or generic. That boldness is the point, not a flaw.
We're glad Poudre d'Or and Eau de Gingembre worked better for you — and if you're drawn to lighter, fresher compositions, we'd be happy to recommend a few more from our range that might suit your preferences even better.
Warm regards,

The Mizensir Team

Rated 5 out of 5 stars

The fragrances are truly world-class

The fragrances are truly world-class, as is the renowned perfumer behind them, Alberto Morillas. I believe his reputation speaks for itself and requires no further elaboration.

December 2, 2024
Unprompted review
Mizensir Genève logo

Reply from Mizensir Genève

Thank you so much for these kind words!
We're delighted you're enjoying our fragrances, and we couldn't agree more about Alberto Morillas — his talent and sensibility are truly at the heart of what makes Mizensir special.
We look forward to welcoming you again soon.
Warm regards,

The Mizensir Team

Rated 4 out of 5 stars

The scents are unique and beautiful

Despite initial 3 week delay when ordering the 3 samples they arrived this week. (Hence 4 rating)

The perfume scents are unique and beautiful; subtle, not overpowering.

Will be ordering a full size when I can decide upon which scent suits me best.

May 24, 2024
Unprompted review
Mizensir Genève logo

Reply from Mizensir Genève

Thank you for your kind words about our fragrances — we're delighted the scents stood out to you as unique and subtle rather than overpowering, that's exactly the balance we aim for.
We're also sorry for the delay you experienced with your samples, and we appreciate your patience. We're looking into our shipping process to make sure this isn't repeated.
We hope you find the perfect full-size scent for you, and we look forward to welcoming your next order!
Warm regards,

The Mizensir Team

Rated 5 out of 5 stars

Tres Chere-THANK YOU

Tres Chere-THANK YOU! I just love it. Bought from Selfridges as didn’t know what the online order/delivery system would be like. No regrets. it last beyond a day and is now one of my favourites!

November 14, 2023
Unprompted review
Mizensir Genève logo

Reply from Mizensir Genève

Thank you so much for this lovely review!

We're thrilled Très Chère has become one of your favourites — and that its longevity won you over too. Whenever you're ready to try ordering directly with us, we'd love to welcome you.

Warm regards,
The Mizensir Team

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