MKM Building Supplies Reviews 

376
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful and friendly staff members across branches, noting that local teams consistently go above and beyond to provide excellent guidance, professional advice, and dedicated support. Consumers also highlight the fast and reliable delivery service, frequently mentioning that orders arrive promptly with polite drivers who take great care with the goods. Some reviewers were not happy with occasional delivery delays, poor scheduling communication, and unexpected waiting times. Others mentioned receiving incorrect or damaged products, along with frustrating responses from management when trying to resolve problems.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and reliable... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Some... See more

Staff

Consumers find staff to be positive, helpful, and professional across multiple branches. Reviewers frequently... See more

Service

People report ambiguous experiences with service, reflecting a wide division in customer feedback. While many... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of differing experiences. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lowest online price, including delivery, that I could find in my area. Delivery took 2 weeks which was fine by me. Helpful and friendly driver delivered, all my items were undamaged and good quality.... See more

Company replied

Rated 5 out of 5 stars

Ed, at the Trafford park site has been absolutely fantastic with his customer service. He followed up with two calls to ensure the tools hired were ok! Genuinely the best customer service you can as... See more

Company replied

Rated 5 out of 5 stars

We recently did a full kitchen refurb, absolutely over the moon. The whole process start to finish was great. Michelle the kitchen designer was friendly yet professional and had some great ideas, our... See more

Company replied

Rated 5 out of 5 stars

Whilst building our home on the Isle of Mull, we used MKM in Oban. They where absolutely fantastic, priced matched when they could, we had no issues either deliveries, which were free, always sup... See more

Company replied


Company details

  1. Hardware Store
  2. Do-it-Yourself Shop

Written by the company

MKM is the UK’s proper builder’s merchant. We have branches across England, Scotland & Wales. Founded in 1995, we have branches across the length and breadth of the United Kingdom from Redruth to Elgin, Norwich and Llandudno. Founded in 1995 in Hull, and grown to over 140 branches nationwide. Known for our unique model where branches are part-owned by local directors, we supply building materials, timber, plumbing, heating, kitchens, and bathrooms to trade and DIY customers. We pride ourselves on: Customer Focus: Serving both professional tradespeople and DIYers, offering a "people-first" approach and specialised service. Product Range: Extensive stock includes building materials, landscaping, timber, plumbing, heating, and specialized kitchen/bathroom showrooms. Local Expertise: Each branch is managed by local directors, ensuring expert, tailored advice and strong community relationships. Services: We provide free, in-house 3D design services for kitchens and bathrooms, as well as tool hire. Free local delivery: Order in-branch, online (website or app) or over the phone with free local delivery!


Contact info

3.5

Average

TrustScore 3.5 out of 5

376 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(376)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience All Round

Used MKM to buy some gravel because B&Q were out of stock. Impressed with the range of options. Delivery was scheduled for 7th April but I wanted the goods earlier so I could get the work done this weekend, Leeds branch were more than accommodating and delivered yesterday, the driver was also friendly and professional - great service!

April 4, 2025
Unprompted review
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Rated 5 out of 5 stars

I am in Milton Keynes and just started…

I am in Milton Keynes and just started using are local store. Everything is brilliant. Communication is usually very good but delivery turns up when it turns up so it might come earlier but not later than you expect which isn’t a bad thing for me they can just leave it on the driveway, but for some people might be a problem.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem as I had ordered the wrong stuff

I had a problem as I had ordered the wrong item for my new fence so I phoned up Kirkcaldy MKM and informed the polite man on the end of the phone what had happened it was MY MIStAKE and could it be fixed he said give me a couple of minutes I'll phone you to which he did our driver can pick up the wood that I wanted to return and he would drop of the right rwood then next day for me fantastic I thought but when I got home that night they had managed to do it the same day what a fantastic I work force MKM have I will be using MKM again in the near future and will definitely be recommending the company as well a big THANK YOU

March 26, 2025
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Rated 5 out of 5 stars

What fantastic service

What fantastic service. I was served by a really helpful guy when I went into the branch. He showed me the products before I ordered them to make sure they were what I needed. There was a good range of products and very competitive pricing. The delivery service was gold standard- on time, efficient,polite and very helpful.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

I want to thank Jasmine at the…

I want to thank Jasmine at the Wakefield Branch for the excellent work she did for us on planning our kitchen. We ordered the kitchen through Jasmine and what excellent service we received and not a thing missing. The kitchens at MkM are excellent. Thank you Jasmine

February 8, 2025
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Rated 1 out of 5 stars

Poor after sale

Whatever you do don’t buy a kitchen from MKM Yeovil, we had a problem with our worktop , the management are totally useless and didn’t do what they promised and to this day still haven’t . Avoid at all costs . How long does it take to do an email to keep a customer happy. Bring back Paul Costello.

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

MKM - Mis-sold bathroom floor edge trim.

Please be aware I was mis-sold WOODPECKER SCOTIA BRECON BARLEY OAK 2.4M flooring edge trimming by MKM Building Supplies, Chester. This product is made from MDF material and so not suitable for bathrooms. However despite my wife & I asking for Bathroom suitable products and the trims being colour matched to Bathroom flooring bought at the same time, the MKM representative denies this and MKM refuse to take back the product & provide a refund. MKM really need to train their staff better and take responsibility for their mistakes.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

MKM Chichester are the best local suppliers

MKM Chichester. Outstanding customer service. Competitive prices. Efficient staff. Very easy to work with, thanks to their free local delivery policy. One of their drivers, Garry, was so helpful: we had materials delivered in several batches, which were taking too much space, and weren’t in the optimum order. On the last delivery, Garry kindly re-arranged the order in which the materials were stacked, stacked existing bags on top of each other, giving us more space and making our job so much easier. We are so grateful. Thank you.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Fabulous

MKM Middlesbrough can supply everything you need for your building projects
Big shout out for their Kitchen Designer department especially Natalie who designed and sourced materials for our new kitchen project!
Thank you!!

January 6, 2025
Unprompted review
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Rated 5 out of 5 stars

We've had at least 5 deliveries from…

We've had at least 5 deliveries from mkm in the last year. We're in South Ayrshire. We've had a variety of materials delivered for our new build. We live down a single track road so it can be challenging for some larger vehicles at times. I don't think it's ever phased these guys. They always manage in and out in no time. Dropping materials exactly where you need them if you give them a heads up. I've not just gone back to them because their delivery service is great. They are actually the cheapest for so many materials. Great company, I'll be back again and again for future projects!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star service from MKM Birkenhead

Absolutely fantastic service from Carla in the Birkenhead store from start to finish. She got everything I asked for in my initial enquiry with extras for the absolute best price, beating quotes from other local and national suppliers. Couple of minor issues along the way which Carla sorted immediately, she was always on hand to liaise directly with the fitters as and when required. Aftercare was excellent too, Carla arranged a replacement for one of the externally supplied appliances after installation as it was not quite up to standard. Top class, would definitely recommend 👍

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

MkM Supply Drlivery

Ordering material through to delivery was smooth. Delivery time was spot on. Driver called 1 hour before delivery and was so accommodating and positioning the 750 kg bags of slate into the dedicated spaces allotted. All performed by Alan the deliverer so pleasant mom supply

December 12, 2024
Unprompted review
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Rated 5 out of 5 stars

My go to builders merchants

Great service once again from MKM
Good prices,helpful staff when ordering over the phone prompt delivery and very helpful once they arrive with the delivery.
Young lad on the van always happy and represents the company very well
My go to place for materials
Keep doing what your doing as you do it well 👍

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

MKM - Great quality, great customer service.

We visited our local MKM showroom as we'd been told they had some nice kitchens. We spotted one we liked, Symphony Heritage, and discussed our requirements with Jade one of MKM kitchen design colleagues. Jade was very knowledgeable and helped us with our choices, providing advice and guidance throughout. Jade came to our home, measured up, and provided us with computer generated pictures. This was very helpful to enable us to visualise what our new kitchen would look like. We changed our minds on the unit colour, and Jade updated the design so we could see what it looked like 'in situ', with the silestone worktop and flooring we'd chosen from MKM. Jade's design skills were excellent and we ended up with a beautiful kitchen, laid out perfectly to match our taste and requirements. We received great customer service from Jade and would certainly recommend MKM.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Dawn Adshead at MKM Hull

Dawn Adshead at MKM Hull designed our bathroom and ensured that our fitter received all bathroom requirements timeously to complete the fit in nine days.
We thank Dawn for her patience over five visits before finalising the retro bathroom design. The choice at her finger tips is quite extraordinary.

November 7, 2024
Unprompted review

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