Mm3digital Reviews 

2,823
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 674 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for their exceptional promptness, helpfulness, and expert guidance when resolving various technical issues quickly. People note that the setup process for programs is wonderfully fast, smooth, and remarkably easy to complete without complications. Though some reviewers encountered product compatibility or activation issues, making it difficult to use the software properly right away. Some people were dissatisfied with product limitations regarding pre-assigned accounts, unexpected restrictions, and a lack of clarity on software requirements before purchase. Consumers also reported instances where license keys failed to work or stopped functioning unexpectedly after a short period.

What people talk about most

Product

Consumers find product to be a mixed experience, as while some reviewers praised how easy it was to download... See more

Staff

Users describe positive interactions with staff, frequently highlighting the quick response times and helpful... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers received quick, friendly, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that setup is quick and applications download... See more

Service

Clients share satisfaction regarding the exceptional service, praising the professionalism, helpful guidance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent company with very quick turn around on purchase. Super customer service with some questions I have. The product itself works first time. One thing to be aware of is that the user name pr... See more

Rated 4 out of 5 stars

One of the main reasons they deserve a good review is that they respond extremely quickly to queries. I had two issues, one of which was on a Sunday, and both were sorted the same day! You don't get... See more

Rated 4 out of 5 stars

Had issues with down Load and key said was expired for subscription I called them said Igot new code they helped and now running and working on My surface go 1 will get another one soon for windows... See more

Rated 5 out of 5 stars

Perfect way of avoiding Adobe's ongoing payments system. Easy with pre-installed lifetime licence download. I have tried at least 3 other sellers offering lifetime license, but this is the only one wh... See more


Company details

  1. Computer Software Store

Written by the company

At MM3 Digital, We have the perfect combination of Software products with instant delivery that are tailored to meet your needs through our standard shopping practice with 24/7 Support Service.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(2,823)

723 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, after sales service also excellent. Very helpful people especially Bastian. Came to my rescue. Great service, highly recommended.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

I love these guys

This is my second experience with these guys and I would not hesitate to recommend this company. I had a glitch in my installation and Bastian from Support was right onto it. (Just be aware people from outside the UK, Support works on GMT.) Highly professional from sales and delivery to Support and great prices to boot.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Everything went wrong

Everything went wrong. I could download the program, but I could never get it up running. The procedures and explanations were very complex and were beyond my capacity. When I then said I wanted to cancel my order and have my money refunded because I could not use the program, they replied that they had sent me the program with instructions how to get it running and that was all they were obligated to do. They refused to send me a refund. Needless to say I am not a "Happy Camper." I would not recommend anyone but a computer expert to use this outfit.

August 12, 2026
Unprompted review
Mm3digital logo

Reply from Mm3digital

Hi Fred,

We’re sorry the installation process was difficult and understand your frustration.

You do not need to be a computer expert to use the product. If the instructions are too complicated, our support team can provide free remote assistance and complete the installation for you.

Please contact us at support@mm3digital.com and give us another opportunity to help. We’ll work with you until the product is installed and working correctly. If we are unable to get it working, we will provide an appropriate solution.

We want every customer to be able to use what they purchased, and our team remains available to help.

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Rated 1 out of 5 stars

Warning to buyers licenses sold are…

Warning to buyers licenses sold are illegal
Purchased Lightroom and Photoshop both counterfeit with no licenses provided. If you ask for refund communication stops. Lesson learned if it sounds too cheap it is not real. Contacted them many times and I was told to uninstall the Adobe Genuine Service application if I had it installed. Did this but made no difference the applications when installed kept asking for a license which was not supplied so contacted Adobe who confirmed that what I received was conterfeit.

June 23, 2026
Unprompted review
Mm3digital logo

Reply from Mm3digital

Hi W. Frizzel,

We're sorry to hear about your experience, but we'd like the opportunity to properly investigate and resolve this.

We do not sell counterfeit software, and we stand behind the products we provide. If Photoshop or Lightroom is not working as expected, please contact us at support@mm3digital.com with your order number and a screenshot of the issue.

Our support team can provide troubleshooting or free remote assistance to resolve the problem for you. If we cannot get the products working as advertised, we will provide an appropriate solution, including a refund where applicable.

Communication does not stop when a customer reports a problem—we are here and ready to help until the issue is properly addressed.

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Rated 5 out of 5 stars

Excellent, responsive customer service

I purchased Adobe Acrobat and Photoshop licences from MM3 Digital / mm3digital.com. When I needed support with the Acrobat installation, the team responded incredibly quickly - always within 30 minutes - and provided clear, detailed instructions.

A special thank you to Bastian for his patience and effort. He simplified the instructions, guided me through the necessary steps, and even shared his mobile number so I could contact him via WhatsApp if I needed any further help. I now believe everything is resolved.

It’s refreshing to experience customer service that is this responsive, patient, and genuinely helpful. Thank you, Bastian!

August 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Adobe Acrobat does not work

First, the installation of Adobe Acrobat stopped midway due to a missing cab file. After receiving complex and tedious instructions, including completely disconnecting the internet, the installation completed successfully. Unfortunately, after connecting to the internet, most operations failed with a message "An error has been detected with a required application library or file and the product "cannot continue. Please reinstall the application." I suspect the application is not legal and therefore Adobe prevents its use while connected to the Internet. I do not recommend installing it.

August 8, 2026
Unprompted review
Mm3digital logo

Reply from Mm3digital

Hi Mark,

We're sorry to hear about your experience.

Based on the error you described, this appears to be an installation issue rather than a problem with the product itself. We understand how frustrating that can be, but it is something our support team can usually resolve.

We have just contacted you by email and would appreciate the opportunity to help. Please reply to our email, and we can provide free remote assistance to complete the installation and make sure everything is working correctly.

We stand behind our products and are here until the issue is resolved. If, for any reason, we cannot get the software working, we will provide a full refund.

Rated 5 out of 5 stars

Software works as expected

Software works as expected. Guides and instructions on how to remove all previous traces of photoshop clear and concise. I would definitely recommend this product to anyone.

August 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Wanted a cheap version of Adobe Acrobat…

Wanted a cheap version of Adobe Acrobat Pro and chose a 2021 version Acrobat Pro DC which was supposedly 'lifetime licensed'. Followed installation instructions to the letter, including removal of all previous Adobe programs, Six weeks later I keep getting 'pop-ups' telling me I am running 'unlicensed software' followed by a message that it has been disabled! Waste of money! Will never use Mm3digital again!
Addendum:
Their 'IT department' are now telling me that it is nothing to do with the program, but it is all down to me and the way I installed it. I did not tell them that I have been building/repairing PC's, Laptops and fixing program problems for over 25 years, so I may know a little bit? DON'T USE Mm3digital, they are cowboys selling you out of date, unlicencensed, software, cheap!

June 10, 2026
Unprompted review
Mm3digital logo

Reply from Mm3digital

Hi Dave,

We're sorry to hear about your experience.

We have just contacted you by email and would really appreciate the opportunity to investigate this. Based on your description, this appears to be an issue that our support team can resolve.

Please reply to our email with a screenshot of the message you're receiving. We can also provide free remote assistance to check the installation and make sure everything is working correctly.

We stand behind our products and are here until the issue is resolved. If, for any reason, we cannot get the software working, we will provide a full refund.

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