MMA Transfers Reviews 63

TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Booked taxi to take us from Manchester Airport to Old Trafford. Great communication from Mohammed our driver, picked us up exactly where he said, swift drive, dropped us off close to the ground. Frien... See more

Rated 1 out of 5 stars

Do not use this company .Very annoyed and disappointed after arriving in Manchester after 24 hour flight from Australia and there was no one to pick us up🤬, when I booked the transfer it stated that... See more

Company replied

Rated 1 out of 5 stars

Very expensive they have no idea how to offer luxury chauffeur service. I had to chase them for confirmation of my booking. Driver was smoking in the car as a none smoker I felt sick during the journ... See more

Company replied

Rated 5 out of 5 stars

Used MMA for the first time this week. We booked a 7 seater. The booking process what really simple (although I couldn’t book a return band had to do two separate bookings and payments This could be m... See more

Company replied

Company details

  1. Taxi Service

Written by the company

MMA Transfers provide a safe and stress-free way to get to or from any UK airport. Our efficient airport transfer service allows you to pre-book up to six months in advance or contact us on the day you need it. We make it easy to book your airport taxi - you can do it via our website, over the phone, or on Whats App. Get your free quote now, or book your transfer online by visiting our website and entering your pick-up and drop-off details. MMA Transfers, Manchester's most trusted private hire taxi company, has provided an unrivalled comprehensive Manchester Airport Taxi Service for over seven years! With a combined fleet of over 50 private hire drivers and taxis in Manchester transporting over 1 million passengers a year, we are by far the busiest and most experienced taxi company in Manchester. Wherever you are, our state-of-the-art booking system will take you to your destination on time every time. Due to the very high customer service, you will always get a reliable taxi at a fixed price. Please don't settle for less when booking a taxi to Manchester airport; choose MMA Transfers and let us eliminate your travel hassle with a free Meet and Greet Service. Transfer to Manchester Airport in our modern fleet from saloons to executive cars or even larger vehicles. If you are a business traveler, don’t worry if your flight is delayed. We monitor your flights at all major airports, including Greater Manchester and will be waiting when you land, reducing your waiting time at the airport. Book your taxi transfers to and from Manchester Airport Now, servicing all flight arrivals.


Contact info

3.0

Average

TrustScore 3 out of 5

63 reviews

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1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

My transfer from Gorton to Manchester…

My transfer from Gorton to Manchester Airport has been rejected. I am booking it 2 days in advance. I am really not sure what is preventing them to get me a car for such an easy and usual trip. I will never use them again. Useless.

February 15, 2022
Unprompted review
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Reply from MMA Transfers

Hi,

Unfortunately, as we are mainly a prebook service, we are fully booked for your journey's date and time. This is why we have had to reject the booking I'm afraid. We apologise for any inconvenience caused.

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Rated 5 out of 5 stars

I used MMA Transfers for my trip to Manchester Airport

I used MMA Transfers for my trip to Manchester Airport from Chorlton. The service was easy to book online and when I had a question I got a quick response via email. I was very impressed with the friendly and professional service, especially with such an early pick-up time! I'll definitely use them again! Many thanks :)

December 27, 2021
Unprompted review
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Reply from MMA Transfers

Thank you for your wonderful review and using MMA Transfers, it is very much appreciated! 😀 Have a lovely New Year 😊

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly, efficient, timely and lovely car. Will use again. Highly recommended.

November 22, 2021
Unprompted review
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Reply from MMA Transfers

Thank you for your wonderful review and using MMA Transfers :D

Rated 5 out of 5 stars

Best taxie company around very clean as…

Best taxie company around very clean after every Journeyit’s sanatised polite drivers take you to your choice of destination hold conversation with you lots laughter can’t ask for better company than this goes beyond five stars highly recommended and

October 16, 2021
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Reply from MMA Transfers

Thank you for your wonderful review and using MMA Transfers. :D

Rated 5 out of 5 stars

I booked via the website two weeks ago

I booked via the website two weeks ago, however, I didn't pay incase my flight was changed. Also, the post code in the MMA data base was incorrect but the address was correct. I sent an email which was promptly replied by Shemaine. She explained she would fix it and told me I could make a deposit to hold the booking. The day before I emailed her and Shemaine was kind enough to send me the banking link. We exchanged several messages and once I paid I received immediately confirmation via text. Shemaine was extremely professional and customer focused.
When I landed last night there was a text message from KARL, my driver asking me to text him when I had my bags... We exchanged a couple of messages. My 4 bags were first off. I rang Karl and he arrived at my post E just in time. Another black taxi tried to steal me away. Karl politely explained I was prebooked with him...
Karl and I chatted the entire journey of 1.5 hours. What a delightful young man. What a pleasure dealing with MMA.... My car service of choice going forward.
Shemaine, please provide Karl with flight number next time as another flight arrived with holiday makers at the same time as my flight from Athens....
THANK YOU MMA🌹

September 3, 2021
Unprompted review
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Reply from MMA Transfers

Thank you for your wonderful review and using MMA Transfers :D

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Rated 5 out of 5 stars

Thank you Shemaine and Carl!

Shemaine was very helpful in arranging the transfer and the driver Carl was very professional and courteous. Thank you very much MMA transfers

August 10, 2021
Unprompted review
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Reply from MMA Transfers

Thank you for your wonderful review and using MMA Transfers :) We look forward to seeing you in the future

Rated 5 out of 5 stars

It’s my first time using your service

It’s my first time using your service. Your driver picked the 3 of us from Manchester airport to wrexham school village accommodation on Monday. I can’t remember his name, but he was quit professional, on time and polite. He also engaged us in meaningful conversation. I wish I could remember his name. But all of us spoke highly of him.
I’ll recommend his service anytime.

July 13, 2021
Unprompted review
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Reply from MMA Transfers

Hi Onyegbule, I checked and your driver was Paul. Thank you for your wonderful review and using MMA Transfers. We look forward to seeing you in the future. I will also make sure Paul gets this review, i am sure he will be pleased. Take care and stay safe :)

Rated 5 out of 5 stars

The Best Service

Have been using MMA Transfers a lot during the pandemic and booking through the app is a breeze. And the vehicles I've been in are always clean and sanitised before and after a booking.
Our driver recently was Paul who picked us up on time was extremely polite and helpful. Needed to run few errands and he was more than happy to got the extra mile for me!
Would always recommend MMA Transfers by far the best in Manchester !
Keep up the brilliant work. Stay safe :)

June 24, 2021
Unprompted review
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Reply from MMA Transfers

Thank you for your wonderful review and using MMA Transfers. We look forward to seeing you next time.

Take care & Stay safe :)

Rated 1 out of 5 stars

They threatened to kidnap my dog!

Horrendous experience. Paid £120 in advance to move a dog 30 miles one way from Frodsham to Bolton on a dog courier service. On collecting of the dog they asked for £25 more for car cleaning as the dog wasn’t in a cage. They actually advertise that your dog doesn’t need to be caged! I had also provided a travel harness. They had not mentioned any additional charges at booking. My dog wasn’t sick, didn’t wee or poo and was as always perfectly behaved. I took a photo of the boot when he arrived to refute what was clearly a regular scam.
He travelled in the boot stood up.
When I refused to pay any extras at this vulnerable moment they 1. Threatened to return the dog to Kennels and 2. Me with the police. They only agreed to return my dog when I said I would take them to a small claims court for breach of contract and the additional charges I would incur from the kennels.
I agree with taxis charging drunks for puking in their cars, but I had already paid through the nose to move this dog, they knew they were moving a dog and he had done nothing wrong.
This is a taxi service, definitely not the animal courier service they are charging for.
We have not already posted a review on Trust Pilot. Savanna my daughter posted a review on Google. Given the very bad day your company caused this house I’m not surprised you are getting bad reviews. I also have a photo of my clean dog emerging from your car in the harness you claim we didn’t supply.
At no point was my behaviour threatening. Pointing out that your company were behaving in a fraudulent manner, effectively scamming people when you have their dogs, is very restrained in the circumstances!
Your driver clearly wanted to make more money over and above what you charge. Pay your staff more or employ more honest people.

June 22, 2021
Unprompted review
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Reply from MMA Transfers

Hi Angela/Julian,

You have already left us a review for this under the name Savanna which is false accusations. You are now trying to slander the company with your dishonesty.

The journey was £111.73 for a minibus as we were picking up a large dog. When you made the booking it was explained that the dog would need to be in a crate as the dog was travelling alone and was a big dog. It was explained to you when making the booking that the dog would need a crate, and if we supplied a crate it would be a £10.00 charge. You said you had a crate so this wasn't added on to the booking. Once the driver arrived, the dog didn't have a crate and instead a harness. You said you had changed your mind and that the dog would use the harness okay. Unfortunately, due to leather seats, we don't allow pets on vehicle seats unsupervised as this can cause damage to the vehicle which would be a larger bill to pay. The driver put the dog in the back of the vehicle and continued the journey with accepting that you would pay a £25.00 cleaning charge as the dog had gotten fur all over the vehicle including the boot and slobber up the windows and had also peed on the carpet. The driver will need to have this professionally cleaned due to other passengers getting into the vehicle that may have allergies and also to remove any smells and ensure all fur is out of the vehicle. If the dog had been in a crate this would have been avoided. You then continued to make threats to the company on behalf of this cleaning charge. In this case, we were more than within our rights to cancel the booking due to threatening behaviour and return the dog to the day care centre as we are a professional service and our drivers don't deserve to have to deal with this kind of behaviour.
You have refused to pay the £25.00 cleaning charge and the vehicle has been left in a state which you have refused to pay for and put the driver out of pocket for your journey and false accusations.
When the driver was at the dog care centre, the driver asked for the Crate from the lady that worked there who handed over the dog which the day care assistant responded that he wasn't brought with one. We asked you and you replied that you have changed your mind and you was using a harness which also wasn't supplied. You have made this booking knowing the dog wouldn't be in a crate or have a harness for the safety of the dog.
We wouldn't have agreed to do this journey without a crate for the pet. We are a Private Hire Taxi Service which offers a Pet-Friendly Service as long as the pet is in a comfortable and safe crate. The driver travelled from Manchester Airport to Runcorn to collect the dog and then take him to Bolton which is an all round trip of 60-70 miles. This review is uncalled for as we did the service perfect and without hesitation even though the pet didn't have a crate as agreed. Therefore, the bill still stands at £25.00 for the cleaning charge. If this bill isn't paid we will not be able to provide any other services to you in the future.

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Rated 4 out of 5 stars

Good Service!

We have booked a private car to pick up from Manchester airport to our site and their staff provided a very great service to us! Paul, our driver is very nice and helpful. I will definitely recommend this company to my friend.

June 6, 2021
Unprompted review
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Reply from MMA Transfers

Thank you for your wonderful review and using MMA Transfers :)

Rated 5 out of 5 stars

Excellent service

I was collected efficiently from Manchester airport and taken home in style. Every aspect of the service provided by the company from bookìng to execution of the transfer was excellent and I will certainly use the company for future travels.

March 12, 2021
Unprompted review
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Reply from MMA Transfers

Thank you for your wonderful review and using MMA Transfers :)

Rated 5 out of 5 stars

Beautiful

Delivered my kitten from Manchester to Sheffield, and was incredibly professional. Very reasonable fee, provided a travel case when I didn't have one, and updates throughout the whole process. Also the driver was incredibly nice and even kept the kitten company.
Would 100% use again
Thank You!

January 28, 2021
Unprompted review
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Reply from MMA Transfers

Thank you for your lovely review and using MMA Transfers 😊

Rated 5 out of 5 stars

Best private Taxi service I ever used.

I usually don’t write reviews however I used this taxi service recently to travel from Manchester to Leicester and because I live with vulnerable person I had to take extra covid-19 precautions while travelling, and I can say this is the best private taxi I ever used. Helpful customer service . The driver arrived on time, the car was super clean, spotless, the driver was so friendly and he put on his mask all the way. I felt so safe and comfortable and will be using it again definitely .

September 6, 2020
Unprompted review
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Reply from MMA Transfers

Thank you for your lovely review and using MMA :)

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Rated 5 out of 5 stars

Outstanding service

This is by far the best taxi service I have ever received! Not only was it fast and efficient when I booked a car, with very helpful and on the spot customer service via the online chat, but also smooth and enjoyable with a clean and modern vehicle.
The driver took care to keep any conversation going while adding new pieces of information to the topic, because of it, I didn't even realize when the 25 minutes drive has ended.
I enjoyed the trip, and I will definitely rely on this company again in the future. I highly recommend their services!

July 28, 2020
Unprompted review
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Reply from MMA Transfers

Thank you for your lovely review and using MMA :)

Rated 5 out of 5 stars

Great service!

I used this service a few days ago in Manchester city centre to get to Manchester airport. The driver was on time, extremely nice and friendly during the whole trip. He took all the precautions against COVID, respected the safety distance, wore a mask and provided me with hand sanitiser. The price was very reasonable and the service provided was great. I'll definitely use this service again and recommend it to everyone I know.

July 23, 2020
Unprompted review
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Reply from MMA Transfers

Hi Francesca, Thank you for your lovely review and using MMA :) Stay Safe

Rated 5 out of 5 stars

Perfect service !!

I found this transfer service, after a disappointing experience with another company and was amazed. Clean big vehicle, arrived on time, safe driving and very friendly. I was travelling at 4 in the morning alone with three kids and I won’t book with another company again !
Thank you

July 20, 2020
Unprompted review
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Reply from MMA Transfers

Thank you for your lovely review and using MMA Transfers :)

Rated 5 out of 5 stars

The service was amazing

The service was amazing. I used the transport service by booking online, this was the first time using this company which was absolutely perfect experience. The driver was very friendly and journey was wonderful. I would definitely recommend it.

July 11, 2020
Unprompted review
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Reply from MMA Transfers

Hi Amin, thank you for your lovely review and using MMA 😊

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Rated 5 out of 5 stars

Friendly, efficient and competitively priced.

Booked an airport transfer at short notice. The lady I spoke with on the phone initially was extremely helpful and professional, and the booking process very efficient. Vehicle was spotless and the driver was excellent, particularly as he made sure that my son, who had reduced mobility due to a knee injury, was seated comfortably for the journey. I had never used this company before but will definitely make them my first choice in future and would highly recommend them.

February 24, 2020
Unprompted review
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Reply from MMA Transfers

Hi Mrs S, thank you for your lovely review and using MMA 😊

Rated 5 out of 5 stars

MMA Transfers

Dave took me on the optimal route to his favourite destination, Old Trafford. Service was quick and efficient. First class...

November 25, 2019
Unprompted review
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Reply from MMA Transfers

Hi Andy, I will inform Dave of your fantastic review. I am sure he will be pleased.

Thank you for using MMA :)

Rated 5 out of 5 stars

Lovely ride I had from airport to my…

Lovely ride I had from airport to my office. Punctual, friendly and respectful. Can't think of any complaints, because there aren't.

November 14, 2019
Unprompted review
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Reply from MMA Transfers

Hi Youssef, thank you for your lovely review and using MMA 😊

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