M&M TOOL & MACHINERY Reviews 

11,386
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company for providing genuine and hard-to-find parts, often for older tools, ensuring their equipment can be repaired and returned to working order. Many reviewers highlight the accurate product descriptions and photos, appreciating that parts consistently arrive as described and function perfectly. The delivery service is consistently praised for its speed and efficiency, with many orders arriving promptly or even ahead of expectations. However, some customers experienced significant delays in receiving orders, often due to backordered items, with communication about these issues sometimes lacking clarity.

What people talk about most

Product

Consumers find product to be positive, often praising the accuracy of descriptions and the availability of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

People report positive experiences with order, highlighting the ease and efficiency of the ordering process,... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be great, competitive,... See more

Quality

Reviewers mention positive feedback about quality, with many customers reporting that parts were exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called first to make sure this was a legit business and ordered my part online. One week later the part arrived as described and in working condition. It's becoming increasingly harder to find reliabl... See more

Rated 5 out of 5 stars

Ordered my DeWalt replacement bearing on a Sunday evening with the cheapest S/H and it shipped out Wednesday morning. Received my product as described Friday. Nothing in my opinion is wrong with... See more

Rated 5 out of 5 stars

I had a three hundred orbital sander that Needed a brake pad. Unfortunately, Milwaukee discontinued making this part. M&M had five of them. Thank God!! Great find. Great service. I’m a lifetime cust... See more

Rated 5 out of 5 stars

Expensive, but the real deal, OEM parts as far as I can tell. Weirdo threads, not something you can get at a hardware store, better to buy from these guys than spend hours on a lathe with an inferior... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

We sell and repair all major tool brands. We have the replacement parts and the experienced advice you need. 1-877-583-7278


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(11,386)

190 reviews in the last 12 months

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Rated 4 out of 5 stars

Got my stuff, and my MAC5200 is singing.

The parts blow up and information available made obtaining the correct items a breeze. Had a little glitch in inventory that set me back a couple of weeks, but that was not a big problem here. One star off for the delay though.

July 28, 2025
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Rated 4 out of 5 stars

Unfortunately I couldn’t give a five…

Unfortunately I couldn’t give a five star because of the package it was shipped in.
After opening the package I noticed the piggy back spade connector was deformed badly and the wire connected to it was loose. I was able to replace it with one I had. I’m very happy that nothing else was damaged in the package. The LED Light kit was very easy to install and shows exactly where the saw blade will cut. Huge improvement over laser.
I would highly recommend this kit for anyone looking for accuracy.

July 29, 2025
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Rated 3 out of 5 stars

Exorbitant and lengthy shipping

You sent the right part the second time. That may be my doing but the schematics were blurry and difficult to expand. That being said the time they took to receive were terrible. When a tool breaks it’s loosing you money. It took like one and a half to two weeks to receive. Lastly the shipping cost was absurd. The part I needed was smaller than a quarter and plastic. You could have dropped it in the mail for a price of a stamp as opposed to charging me 7 dollars for a five dollar part. It also would have arrived in a fraction of the time.

July 21, 2025
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Rated 3 out of 5 stars

Shoddy harness, had to recrimp

Bought the XPS light kit for my DWS779 type 22. Mine came with the white wire not crimped to the red connector on the harness. I had to take the red boot off, open up the crimped sleeve, insert the white wire and recrimp, then wrap the connection in electrical tape since the red boot wouldn’t go on anymore.

July 21, 2025
Rated 5 out of 5 stars

Purchase options

My order included a part that was on backorder from the manufacturer. Staff was very helpful in adapting to the situation and giving me options on how to proceed; ended up keeping the part on backorder and sending the remaining part.

July 22, 2025

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