The Moai paddleboard is well-made. The carbon paddle that comes with it is rigid and enables powerful paddling. The pump is excellent. You can achieve fast speeds on the board if desired. The board is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quick delivery within a few days (to Germany), board well packed except the screw and screw plate for the fin which were loosely falling around in the box and almost thrown in the garbage by accident.... See more
Bought the MOAI SUP Board 11" in 2022 and was riding it the whole summer for three months in the ocean waters of Greece. What I can say is, it's very well build, the valve is tight, paddle is made of... See more
The purchase was easy, also the delivery. I delivered it to my friends in Hungary and all was quick and efficient. BUT I ordered 2 fins and received only one. It's bit a challenge to find out where... See more
Company replied
Company details
Written by the company
Aloha! Meet MOAI. We sell the ideal stand up paddle board or kayak for every watersports and recreational lover, whether you are a beginner or experienced. Our products are inflatable and made of high quality and innovative materials completed with the necessary accessories to hit the water out of the box. We believe in quality, durability and portability to give our customers the best possible experience on the water. Designed in The Netherlands, inspired by Polynesian inventors of paddle boarding. Beware: We've noticed a rise in unofficial sites & socials advertising & selling MOAI products. Stay safe and shop smart by sticking to our official websites, dealers & partners. For more info visit moaithebrand.com
Contact info
Hengelder 32-34, 6902 PA, Zevenaar, Netherlands
- info@moaithebrand.com
- moaiboards.com
4.6
Excellent
269 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Idea for dog & yoga the extra patch
February 26, 2024
Advertisement
Fast delivery and good price!
October 23, 2023
A wonderful Xmas gift
Shipment in time
Good price
Very nice product
... a wonderful Xmas gift
December 5, 2023
Everything ok
November 25, 2023
Advertisement
A great board and service
October 3, 2023
Reply from MOAI
Thank you for your nice review!
Regards,
Lotte | MOAI
Affordable and easy to order
The process of picking out the board and ultimately ordering it was very straightforward and simple. The delivery time was as indicated. All-in-all a very satisfying experience.
October 10, 2023
Reply from MOAI
How nice to read that you had a good experience with us. I want to wish you many wonderful adventures with your board.
Greetings,
Lotte | MOAI
Top service, good stuff, quick delivery
Very nice customer service. I asked for afvice and got quick and very professional reply. Quick delivery, high quality stuff - first ride on moai 11 was successful snd a joy 😀. Many thanks for everything!
September 27, 2023
Reply from MOAI
Thank you for you nice review! We wish you lots of fun with your SUP Board.
Regards,
Lotte | MOAI
Reply from MOAI
Thank you!
Regards,
Lotte
Advertisement
The Moai 12'6 Limited Edition
The Moai paddleboard is well-made. The carbon paddle that comes with it is rigid and enables powerful paddling. The pump is excellent. You can achieve fast speeds on the board if desired. The board is light and easy to speed up and keep moving. It also offers good stability for slow swimming but could take some adjustment time for inexperienced swimmers.
September 12, 2023
Reply from MOAI
Thank you for your nice review. We wish you lots of adventures with your SUP!
Regards,
Lotte | MOAI
Fast delivery, great board
Fast delivery. Friendly customer service. I love my new board ❤️
August 25, 2023
Reply from MOAI
Thank you! Have fun with your board!
Regards,
Lotte | MOAI
Reply from MOAI
Thank you for your nice review!
Regards,
Lotte | MOAI
Advertisement
Great service and a fine SUP for me 😁
September 11, 2023
Reply from MOAI
Thank you! Have fun with your SUP Board.
Regards,
Lotte | MOAI
Very fast Shipping
Very fast Shipping, SUP Board and dry bag have a great quality. I love the design of the board an the backpack
August 21, 2023
Reply from MOAI
Thank you for your nice comment. We're glad that our design is well received!
Regards,
Lotte | MOAI
As best!
Very good product quality. Very fast delivery. Always informed absolut status of delivery. Exzellent packing.
September 11, 2023
Reply from MOAI
Thank you for your review. Great you had a positive experience!
Regards,
Lotte | MOAI
All fine
The board came really fast, it looks like good quality and - it was my first try - I stood !!!
Now summer is ending but I am happy having my first success.
September 10, 2023
Reply from MOAI
Nice to read that your first attempt was a success! I wish you many more wonderful SUP adventures.
Greetings,
Lotte | MOAI
Advertisement
Reply from MOAI
Thank you for your nice comment!
Regards,
Lotte | MOAI
Seems to be a good quality
First product I bought where the bag is well sized, so you can easily pac the board and the accesories into it and have additional space to
September 6, 2023
Reply from MOAI
Thanks for the compliment! I wish you many wonderful adventures with your SUP board.
Regards,
Lotte | MOAI
Great quality
Great quality, excellent service.
After ordering it took a day to receive the tracking number from UPS directly. Received the MOAI SUP 10'6 by UPS in 3 days to Malta, maybe I got lucky but that was very quick. The build quality seems very durable, and although ideal riders weight is listed as 80kg, the board is still very sturdy at 95kg, expecting that to go down a lot as already lost 2kg in a week ;)
It handles as one can expect for an allrounder and am super happy how it holds up even on choppy Mediterranean seas.
The paddle although a 3 piece is very light and solid, should last quite some time before thinking of upgrading.
Hoping the pump will last a fair few trips, all fits well in the bag with room to spare.
Also ordered the MOAI ELECTRIC PUMP BATTERY version, have not used it many times as it does make a bit of noise, but it does the job well inflating the board to 15 PSI just under 12 minutes, the manual states not to keep it running longer than 20 minutes, so if you want to inflate 2 boards, best give it a cooldown rest, but it does inflate 2 boards on a single charge.
Communications with Moai support was friendly and quick, if not the same day, you'll have an answer the next morning.
Highly recommend,
September 3, 2023
Reply from MOAI
Thank you for your nice review! I want to wish you lots of fun with your board.
Best regard,
Lotte | MOAI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.