The delivery is later than expected.
July 28, 2019
Unprompted review
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I ordered an underwater camera.. where is it ?????
I ordered an underwater camera around 3 weeks ago, will it ever get to me? or is my money lost :(
February 16, 2018
Unprompted review
Reply from Mobi City
Hi Sudipta,
Could you please provide us your order number? We have sent you a private message.
Best regards
The Mobicity Team
Sigo esperando informaciones sobre mi …
Sigo esperando informaciones sobre mi pedido del 8/12/2017. Llevo un mes sin saber nada. Referencia 503-7961.
24/01/2018
Me acaban de cancelar el pedido sin que nadie lo haya solicitado. Obviamente no contestan a los mails y no me comunican nada con respeto al reembolso de mi dinero.
25/01/2018
whats?? you are not saying the truth. I sent 5 e mails in December, you replied only once 30 days after (yesterday). Yesterday I sent 5/6 emails but nobody replied to me. I asked how you would refund me. I want information about the refund procedure. It is very hard comunicate with you because you have never replied and when you finally replied, the person who texted me (Karla), didn't understand spanish. It is Mobi-city España? why are you replying in English? there is no problem for me, but you have to give me cleaver information. Now.
January 23, 2018
Unprompted review
Reply from Mobi City
Hi Francesco.
As i can see from our database our customer service representative have always replied to all your emails.
We apologize about the inconvenience and inform you that your order has been cancelled because the item is currently out of stock. The refund process takes about 12 working days.
Best regards
The Mobicity Team
wheres my moneyyyyyyyyyyyyyy?????
January 16, 2018
Unprompted review
Reply from Mobi City
Hi Moreno,
We apologise for any inconvenience that this may have caused you, and we appreciate your understanding.
Please be informed that we are renovating our staff and unfortunately we have experienced some delay about some refund request.
We always reply within 48 business hours to every customer email.
We want to publicly assure every customer that every single refund request will be shortly processed.
Best regards
The Mobicity Team
ordine 505-5209 del 20.12.2017
hello Mobi-City Team,
post check in the spam folder I do not see your incoming mail.
I'm writing back to your customer service by resending my email for a check.
I am always waiting for a shipping date and delivery for the product.
Thank you
simone
January 15, 2018
Unprompted review
Reply from Mobi City
Hi Simone,
We apologize about the delay.
Please be informed that we will provide you as soon as possible the estimate time of delivery.
We look forward to meet your expectations.
Best regards
The Mobicity Team
ref. 503-7579
Hola,
Esta es la 3ª vez que me informa que han cancelado y reembolsado el pedido.
El 23 de noviembre les pagué y com no tenian lo que me habian vendido, el día 5 de diciembre cancelamos el pedido.
Hoy es 5 de enero y continúo sin mi dinero.Hola,
Hello,
This is the 3rd time that you inform me that you have canceled and reimbursed the order.
On November 23 I paid them and since they did not have what they sold me, on December 5 we canceled the order.
Today is January 5 and I continue without my money.
January 5, 2018
Unprompted review
Reply from Mobi City
Hi Domingo,
We apologise for any inconvenience that this may have caused you, and we appreciate your understanding.
Please be informed that we are renovating our staff and unfortunately we have experienced some delay about some refund request.
We want to publicly assure every customer that every single refund request will be shortly processed.
Best regards
The Mobicity Team
Perdido el dinero / lost the money
Perdido el dinero / lost the money
N pedido: 5037307
December 1, 2017
Unprompted review
Reply from Mobi City
Estimado Gabriele,
Podría ser tan amable de facilitarme el numero de pedido para poder brindarle una información mas exacta sobre su pedido, si es tan amable por favor.
Saludos Cordiales.
The Mobicity Team
Avoid!! No stock available!
These guys are jokers! I'm surprised they still operate. It seems they have your item in stock, in your size, even when it's not available elsewhere anymore. You pay (they do not offer Paypal, for obvious reasons). You get an email confirming yor payment and they promise you another email when the items ships out. After that.....NOTHING!
Customer service is unavailable, emails are not answered (imagine you'd have a guarantee issue). It took me 6 weeks in total to get my money back. All this time they sit on it.
AVOID - AVOID! THESE GUYS ARE CON ARTISTS!
September 10, 2017
Unprompted review
Reply from Mobi City
Dear Mike,
I want to inform you that we will always do our best for meeting your expectations, if you decide to give us a second chance, I confirm that we will always be at your disposal for meeting your requirements.
Best regards
The Mobicity Team
Seems that stuff that they write on the …
Seems that stuff that they write on the website about their deliverytimes, terms and condition, policies is untrue. You can find phone numbers from Trust guard certificate, but nobody seems to be answering. Also I havent received any email response to queries. So this company doesnt have a customer serivice. Best would be to log in to those rating services that this company has and give them one start to keep customers away from this kind of business.
August 23, 2017
Unprompted review
Reply from Mobi City
Hi Jarde,
Please be informed that we very much take care about your opinion, if you think that we should improve something in our website, we will do our best to do it. Our customer service agents are always happy to assist you anytime.
Best Regards
The Mobicity Team
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