So far it has been a great experience and fast shipping. Even backordered items have only taken or week or so to be filled. The only negative thing I have to say is that some items are ridiculously ov... See more
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Mobile Dimension went over my 46 year old engine tuning things up and replacing the carburetor. I couldn't find a mechanic near home that would work on it because most mechanics today won't work on... See more
as usual, Mobiledimensionsaw has gone beyond and forwards to helping me with every problem that I have aquired... I can't say enough about how willing this company takes care of their customers, wheth... See more
Just received my air cleaner part. Thank you for adjusting the flat rate shipping. I got my first mill from you in 1979 am mostly retired now. I have always enjoyed dealing with your parts departmen... See more
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Old Customer
I have had my Mobile Dimension saw mill since 2008 I bought it new. When the previous owners had the company and I needed a part I would call and they would answer the phone, the person that answered new the mills and there parts very well. When it came to shipping the part it was usually overnight. Not with you guys. you call and get a message. You don't return calls. Now you have to order online and your Web site is a mess.Now when it comes to shipping I live is southern Oregon and 7 days to receive my parts. I would recommend you start doing business like the previous owners. I am considering in a couple years replacing my mill. If things don't change at your company it will not be a Mobil Dimension.
So far it has been a great experience…
So far it has been a great experience and fast shipping. Even backordered items have only taken or week or so to be filled. The only negative thing I have to say is that some items are ridiculously overpriced. I understand that they still seem to be in the transitioning phase from the previous owner but items like the electric start kit, end posts and other items are extremely expensive.
Don’t know if parts fit yet
Don’t know if parts fit yet. Haven’t had time to repair the mill.
Mobile Dimension went over my 46 year…
Mobile Dimension went over my 46 year old engine tuning things up and replacing the carburetor. I couldn't find a mechanic near home that would work on it because most mechanics today won't work on engines that old. I really appreciate having a resource within a few hours drive from home that can do a good job keeping my mill in good working order.
Timely processing of my order...they…
Timely processing of my order...they are bending over backward to be helpful! thank you!
Went above and beyond
Exchanged the wrong parts i was supplied by previous owner of the business (which was not their responsibility) for the correct ones. in a timely manner with no questions asked. We appreciate it
I found the parts I needed on website…
I found the parts I needed on website and they sent them right out after I ordered them.
The ease of using the system.
Keith went to the trouble of finding…
Keith went to the trouble of finding one over shanks for me. And a very reasonable price.
The return call was quick and very…
The return call was quick and very patient with his client me. Thanks!
Gentleman did a good job getting my…
Gentleman did a good job getting my belts ordered and explaining the difference in teeth and sharpeners needed.
Product Support
After the review I left about getting product support I got a call back right away from Keith. He was very helpful. Very knowledgeable. Very nice. Very professional. Now I know how to fix the issue and they have the parts.
Thanks Keith!
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