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Rated 1 out of 5 stars

ordered an item on 3/1 expecting 3/5 working day delivery - received confirmation of order but nothing since. I have emailed twice to chase but still no reply !! disappointed with this

Rated 2 out of 5 stars

Moda living - the Mercian Birmingham For the price you pay the quality and standard of the rooms are dreadful. Most things break within a few months just from basic usage. The heating and radiato... See more

Rated 5 out of 5 stars

Ordered of moda home was delivered 3-5 days amazing tv unit with led lights makes the room complete. Best thing is they accept clearpay would order from this company again excellent furniture 10 out 1... See more

Company replied

Rated 3 out of 5 stars

I had no issues with Modaathome the company itself, however the issues were with the delivery company they use DX hence why 3 stars and not 5. DX gives you a vague time between 9-6 when they will deli... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Children's Furniture Store
  5. Living Room Furniture Store
  6. Office Furniture Store

Written by the company

Whatever room you're looking to furnish, Moda@Home is sure to have the product to suit your decor and needs. Shop online for your entire home from our wide range of stylish and affordable Home Furniture and more at everyday low prices. FREE UK Mainland delivery, NO minimum spend.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A Great Experience All Round

Amazingly fast delivery. Driver was helpful. Well packaged, clear assembly instructions. Great product, much more solid than I expected for the price to be honest. A great experience all round!

March 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Good quality product

Good quality product, easy to assemble and exactly as described. Very quick delivery and kept up to date with status. Very happy with this purchase.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Wine cabinet

Furniture arrived but sadly wasn’t what I expected this company were very good at collecting it and giving me a refund

November 13, 2023
Unprompted review
Moda@Home logo

Reply from Moda@Home

Hello Sally,
Could you please contact me at info@modaathome.co.uk and provide your order number so I could look into this and update you directly?
Thank you.
Olga

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Rated 1 out of 5 stars

The doors sit wonky the shelf’s holes…

The doors sit wonky the shelf’s holes are not even lined up probably so cannot put my shelf on the gloss edging is all discoloured wouldn’t bye avoid waste of money I’ll be getting my money back

July 24, 2023
Unprompted review
Moda@Home logo

Reply from Moda@Home

Dear customer,

First of all, I want to thank you for your order.

I am sorry to hear that there was an issue with your item and that you felt you needed to leave negative feedback.

Why didn't you contact me through the site form or directly via email so I could look into this and have a chance to resolve the issue? I could arrange a return if your item arrived damaged or supply you with replacement parts.

I have already sent you an email asking for more information on this.

Kind regards,
Olga.
Moda@Home

Rated 5 out of 5 stars

Perfect!!

Perfect!!! Would order from here again

July 10, 2023
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Reply from Moda@Home

Dear customer,

Thank you for your 5* review, hope to deal with you again.

Kind regards,
Olga.

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Rated 1 out of 5 stars

I'm updating my review to one star as I…

I'm updating my review to one star as I still haven't heard when or if my item will arrive. It's now been 8 business days and despite my emails I haven't heard anything. I need this product by 29th June and was told it would arrive in 3-5 business days.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, excellent product. Cheapest I have seen it and love the pay in 3 option. Fully recommend this company. Would use again

May 3, 2023
Rated 4 out of 5 stars

Problem resolved quickly

There was a problem with the item. One of the pieces had damage but this was quickly and efficiently resolved. Would definitely purchase with confidence from them again.

March 13, 2023
Unprompted review
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Rated 1 out of 5 stars

Make sure you read the returns policy before you order

The item was damaged inside and very poor quality. After reading the returns policy it was not worth returning as we had to pay the returns fee even though the item was faulty. Make sure you the read the returns policy before you order anything.

January 18, 2023
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Reply from Moda@Home

Dear Karen,

First of all, I want to thank you for your order.

I am sorry to hear that there was an issue with your item and that you felt you needed to leave negative feedback.

I'm afraid that there was a misunderstanding of the return policies. The returns for items damaged/defective are free. I can also supply the replacement parts free of charge as well. All you had to do is to contact me, so I could resolve your issue in the better possible manner.

I have already sent you an email asking for more information on this.

Kind regards,
Olga.
Moda@Home

Rated 5 out of 5 stars

Very good service and good product

December 7, 2022
Unprompted review
Moda@Home logo

Reply from Moda@Home

Hi Emma,

Thank you for your order and for your 5-star review!

I am pleased to know that you are satisfied with your purchase and the service provided. Hope to deal with you again!

Kind regards,
Olga.
Moda@Home

Rated 4 out of 5 stars

To be honest the only reason I’m giving…

To be honest the only reason I’m giving four stars is because I ended up having to chase to find out when my item would be delivered as I didn’t get an email to confirm dispatch or that the order was on the way. Having said that, their representative was really good and managed to give me all the information about the delivery. And to be fair the item did arrive within the specified time frame! Took a whilllllee to assemble the unit but was a good purchase and great value for the price too! Will definitely buy from them again! :)

December 1, 2022
Moda@Home logo

Reply from Moda@Home

Hi Nelly.

First of all, I want to thank you for your order.

I am sorry you felt that you need to leave a 4-star review because of the lack of updating the tracking information. As I advised you during our communication, there was an issue with the automatic updating system, which now has been fixed.

I am pleased to know that, after all, you are satisfied with the service provided and your new tv unit.

Hope to deal with you again!

Kind regards,
Olga.
Moda@Home

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Rated 1 out of 5 stars

Not a good experience!

I ordered a dining room table which was perfect for whatvi needed and was very much looking forward to receiving it. I waited in each day for it delivery did say between 3 - 5 business days but i was not getting any updates at all delivery which did concern me. I had tp contact the company to check what was happening with my order i could not find a contact telephone number so had to fill out a form for email. I did hear back within about 1-2 days the lady that emailed me Olga was lovely very polite and apologetic. Unfortunately though she had to advise me i wouldnt be getting my order as it was damaged and that was the last one. I am very disappointed that i was not contacted to be informed of this and that i had to contact them. I am now awaiting on a full refund.

October 5, 2022
Unprompted review
Moda@Home logo

Reply from Moda@Home

Dear Kathrine,

First of all, I want to thank you for your order and to apologise for the late response.

Your feedback is extremely important to me and my small business and it helps me to improve service for everyone.

I am really sorry that your item was damaged in transit, I can only apologise because the carriers, used for delivery, are all third-party companies. Unfortunately, there was no stock of the product you ordered so I could send a replacement to resolve the issue in a better way and the only resolution I had is to process a full refund.

Please accept my most sincere apologies for the issue that has occurred. I really appreciate you being a customer. Thank you again.

Olga,
Moda@Home

Rated 5 out of 5 stars

Ordered of moda home was delivered 3-5…

Ordered of moda home was delivered 3-5 days amazing tv unit with led lights makes the room complete. Best thing is they accept clearpay would order from this company again excellent furniture 10 out 10 will recommend them to anybody. I will be ordering from them again.

September 13, 2022
Unprompted review
Moda@Home logo

Reply from Moda@Home

Hello Neil,

Thank you for your order and for your 5-star review!

I am glad to hear that you are satisfied with your purchase and the service provided. Hope to deal with you again!

Kind regards,
Olga.
Moda@Home

Rated 5 out of 5 stars

fast delivery thank you

fast delivery thank you! good quality for the price

August 17, 2022
Moda@Home logo

Reply from Moda@Home

Hi Natalia. First of all, I want to thank you for your order. I am glad to hear that you are satisfied with your item and the service provided. Hope to deal with you again! Kind regards, Olga - Moda@Home

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