Quite expensive collection so they should provide better service to the customers.I tried to return few items as they were not my size but would have to pay for the delivery which should not happen.mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few... See more
Company replied
I ordered couple of items for my trip on 2025-07-07 and the estimated delivery date shown was 10th-17th july. Unfortunately today after 10 days there is no progress. Order is still under procurement.... See more
Company replied
Company details
Written by the company
It all started with a dream, a vision, a purpose: to meet modest women’s desire to wear the clothes that fit the life and times they live in. Modanisa.com launched on Mother’s Day, 2011. We were the first Turkish fashion platform to deliver online clothes shopping to our target audience in such variety. Born in Istanbul, we now have customers in 140 countries. We offer contents in 6 languages: Turkish, Arabic, English, French, German and Bahasa. We speak our customers’ language, we recognize their needs, and we know their preferences. Each month, we reach 20 million visitors from all over the world via our app and desktop platforms. We sell over 650 brands and 70 thousand products, shipping thousands of packages a day to five continents. We employ confident and youthful staff from different nationalities and cultures whose average age is 28. Furthermore, we are the co-creator of the Modest Fashion Week concept, which made its debut in Istanbul in 2016 and has gone on to be staged in London (2017), Dubai (2017) and Jakarta (2018). The passion and dedication towards our work has rewarded us with our customer's love and trust beyond imagination. In 2016, Reuters selected us as the world's most popular Islamic apparel website. In November 2017, we won the prestigious “Islamic Economy Award” in the Islamic Arts category. Then in March 2018 we earned the “International Business Excellence” award for elevating local vendors onto a global platform and making them global retailers. As Turkey’s first international online shopping site platform and e-export champion, we are proud to introduce small producers and designers to the world. We may be growing fast, but we still adhere to our start-up ethos.
Contact info
Altunizade Mahallesi Kuşbakışı Cad. No:27/1, 34662, Üsküdar, United States
- 08503336472
- support@modanisa.com
- modanisa.com
1.8
Poor
7K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and good quality and…
Quick delivery and good quality and variety of dresses
April 20, 2023
Unprompted review
Reply from Modanisa
Dear Sameera Hadrami,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
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Fast delivery
Fast delivery, nice material and length. I wear medium. I wish if it’s a bit wider but it’s ok, next time I will order large because I like my clothes a bit wider.
May 25, 2023
Unprompted review
Reply from Modanisa
Dear doc,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
I buy all my clothes here
May 19, 2023
Unprompted review
Reply from Modanisa
Dear Anna Wani,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Reply from Modanisa
Dear Naz Ali,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Very good.Good designs and reasonable…
Very good.Good designs and reasonable price.
May 23, 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
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All orders have been so great so far
May 22, 2023
Unprompted review
Reply from Modanisa
Dear Shay,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Awful customer service and refund settlement
I have shopped with this store several times its really hit or miss far as quality. SOME of the items are great but MOST are poorly made ex. flimsy material, strings everywhere ,sizing is off. I will not be ordering anything else because i do not play when it comes to my money and customer service. I returned 3 items and was only refunded well partially refunded for 2 . I sent several emails and they gave me the run around. I was supposed to get $38 for the 2 that i returned but only received $18. There was no effort to explain the fees ,charges and why i was not refunded for my 3rd item. Very shady . I do NOT recommend buying from them . I have used Alvina with better results. Its been over a month with no resolution. I bet that they will reply on here for everyone to see while they try to be apologetic and address my issue with answers or reasons for their actions. Guess what? its TOO late. You have def lost a customer.
April 4, 2023
Unprompted review
Reply from Modanisa
Dear Love love,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
My daughter loves her dresses
My daughter loves her dresses.
Thank you so much.
April 17, 2023
Unprompted review
Reply from Modanisa
Dear Rehana Kanwal,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Amazing quality and fast shipping
May 5, 2023
Unprompted review
Reply from Modanisa
Dear Monica Ngwa,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
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I like modanisa so much,good quality…
I like modanisa so much,good quality stuff,lots of good choices and fast dilevery:)
May 18, 2023
Unprompted review
Reply from Modanisa
Dear Sabina P,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Worst costumservice ever
Worst costumservice ever, I ordered( 99434731) a lot of clothes to Sweden with feedex which was the worst shipper, I never got the items and they was shipped back with the tracking number: 772055320748. I have probably sent 5-6 mails to modenisa and they don’t replay, I want my money back! The items is in Turkish airport, it seems like modenisa don’t take the clothes back so they don’t have to pay the money back to the customer.
I am so sad and angry, because there are so many instagram influensers that promote this site, it is not okay.
May 8, 2023
Unprompted review
Reply from Modanisa
Dear Sara Samir,
Greetings from Modanisa!
Thank you for patiently waiting.
We are pleased to inform you that your query was solved on 20.05.2023. Please kindly check your mails with your Modanisa Issue number.
We wish to make you happy with our solution.
If you have any further request or comment, please do not hesitate to contact us on trustpilot@modanisa.com
Our Warmest Regards,
Modanisa Customer Experience Team
Terrible Customer service
Ordered some stuff some Modanisa which looks great on the pictures. The clothes arrived and two of the items were defective and others had very poor quality. I contacted customer service which were not helpful at all. Requested some favour returning the products as it was my first order but they were resistant to being unhelpful. Should have listened to people who advised not to buy from here.
May 15, 2023
Unprompted review
Reply from Modanisa
Dear Hira Sheraz,
Greetings from Modanisa!
Thank you for patiently waiting.
We are pleased to inform you that your query was solved on 18.05.2023. Please kindly check your mails with your Modanisa Issue number.
We wish to make you happy with our solution.
If you have any further request or comment, please do not hesitate to contact us on trustpilot@modanisa.com
Our Warmest Regards,
Modanisa Customer Experience Team
First of all I wasn’t happy with the…
First of all I wasn’t happy with the product so I wanted to get a full refund but they will be charging me half of what i paid for to return it. Also they didn’t give me no invoice to return the items back. Their service is really bad!
May 12, 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
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If I could give zero stars I would
If I could give zero stars I would!
Do not use this company. Ordered some items from Modanisa for the first time. Firstly, the descriptions of items are very poor so when you are buying you basically have to go by the pictures a lot of the time. Secondly, the quality of the items is poor and deceptive. Thirdly, for one of the items, I received the completely wrong item to the one I ordered - the only similarity was the colour, the pattern and design were completely different!! Could not contact customer services at all - chat function only has limited answers, no answer from WhatsApp, no response to my emails.
I tried to generate a return based on the fact that I was sent the wrong item but I will have to to pay £10.99 for return postage!!!! This is a legalised scam, how is this possible???
So now I am stuck with an item I paid for but have been sent a wrong item.
I shop online a lot but this is so far the worst company I have ever used. I don’t normally write reviews but am doing so to help prevent others from facing the same issues. I would never recommend using this company, I certainly won’t be using it again.
May 11, 2023
Unprompted review
Reply from Modanisa
Dear Sharu,
Greetings from Modanisa!
Thank you for patiently waiting.
We are pleased to inform you that your query was solved on 17.05.2023. Please kindly check your mails with your Modanisa Issue number.
We wish to make you happy with our solution.
If you have any further request or comment, please do not hesitate to contact us on trustpilot@modanisa.com
Our Warmest Regards,
Modanisa Customer Experience Team
Superb excellent trustworthy
I am one happy and satisfied customer, my package arrived in perfection and within time. Excellent experience I am buying from here again.
May 9, 2023
Unprompted review
Reply from Modanisa
Dear Wajiha Najam,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
First time to order with Modanisa and will do again!
Clothes fit perfectly, are not see thru, and shipment came quickly. This was my first purchase and I am already ready to purchase again!
May 11, 2023
Unprompted review
Reply from Modanisa
Dear Mon,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
No issues with delivery
So far I never had a problem with delivering of my orders. I did have a few issues regarding the quality of a product but I was either reimbursed for the item or was given a good discount coupon.
April 16, 2023
Unprompted review
Reply from Modanisa
Dear Ismeta Hajric,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
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Highly Recommended
I have ordered twice and all the products are very good.
The last order was not delivered properly. It was not the fault of Modanisa but the delivering company. They had delivered to a different address and claimed that the parcel was delivered. Fortunately the lady who got the parcel delivered it to me.
April 12, 2023
Unprompted review
Reply from Modanisa
Dear Ziyana Mohamed Nazeemudeen,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Timely delivery and quality dresses
Timely delivery and quality dresses! Definitely recommend!
May 8, 2023
Unprompted review
Reply from Modanisa
Dear M.T,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Highly recommended
I have ordered from this website since 2018 and every order I have received has been exactly as described and delivered on time. So far, there have been no issues.
May 2, 2023
Unprompted review
Reply from Modanisa
Dear Bibi Wardak,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
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