Modernlivingdirect Reviews 

Great price and products ,bought tap and sink they look great

Great product 900 wide gas hob,
Good value and remarkably quick next day delivery.

Cooker Hood delivered today, driver was very helpful
packaged on top of a solid wooden pallet.
All looks good just got to fit it in the kitchen now.

I have ordered from Modern Living on two separate occasions and at both times have received outstanding customer service and prices beating any other major retailer of bathroom products. Both Michael and Amreen went above and beyond to advise me on what i needed to purchase and ensure i received it quickly, following up to provide updates and keep me in the loop. I would absolutely recommend.

Amreen went above and beyond great job!
The extractor fan isn’t bad either

Great bathroom at a great price and excellent work by the installation team. Would thoroughly recommend Modern Living.

Bought a replacement remote control for my cooker hood. Didn't work so requested a replacement or refund. Never answered any emails.
Once they have your money you won't hear from them again, no customer support, AVOID

I purchased a Premier Slate Stone Ultra-Slim Rectangular Shower Tray (1400 x 800, White) from Modern Living Direct, and it has been an absolute nightmare. The tray was clearly faulty, causing flooding across my bathroom floor due to a slope defect.

Despite multiple professional assessments confirming correct installation, the company repeatedly refused to take responsibility. I provided video evidence and had two independent builders verify the issue. Their team instead chose to deflect blame and offer a token "goodwill" replacement — which I declined, as I’ve lost all trust in the product and the manufacturer.

Since April, I’ve sent multiple emails and formal complaints. The responses I received were dismissive and unhelpful. I formally requested a full refund due to the product fault and the additional costs for damage and reinstallation, but this has been completely ignored.

It is now July, and Modern Living Direct has stopped responding altogether. I’ve been forced to escalate the matter to the Ombudsman — wasting more of my time, energy and money.

Save yourself the stress — avoid this company at all costs.
They do not stand by their products, and their customer service is appalling.

In response to Modern Living's reply - the customer service does not mirror what you are now saying, for example, I sent in a video of the defect with the professionals describing the problem. Your customer service team then said that the issue was the way we had installed the showerhead, when I sent a photo of the fact our showerhead is adjustable and can face any direction, you stopped replying. I have spoken to Citizens Advice today, who have advised court action. You will receive a letter via recorded delivery to your Bradford address in the next few weeks. Whilst a replacement was offered, this is not the issue - the issue is the consequential losses, which is what I have been advised to claim for. It would have been much more helpful for your team to communicate effectively rather than not reply.

Ordered items on 20th April and apart from confirmation of my order I heard nothing from them. Website when ordering said 2-3 days delivery on both items. Having heard nothing from them by 29th April I cancelled the order. Poor service and I wonder if they actually had stock at all. Wouldn't use again.

I needed to order a heated towel rail for my bathroom, I called for more technical info and availability information. Amreen was the best costumer service help I've ever had. Sorted all the pieces for me and got in touch with the manufacturer to get the items not in stock and managed to get a next day delivery on all of them. I was so impressed! And the product also was spot on! Couldn't recommend this shop more, they will be now my go to 100%.

Terrible return process, do not buy!!!

Great service from company and specifically Amreen. My order was personally take care of and shipped with urgency to be delivered next day. Great after care and order progress timing.

Unwilling to accept a return 4 days out of the 14 day period. Our workmen were delayed, so by the time they checked the extractor and realised it wasn’t right it was just outside of the returns period

Spoke with Michael and ordered A Aria ceiling hood . Amazing bit of kit ! Quick delivery ! Couldn’t be happier highly recommend

Ordered a sink at a great price, far cheaper than other companies and it was delivered very quickly. All fitted this weekend and no issues. Great experience, would recommend using them.

I received terrible customer service from this company.

I bought a towel radiator. It arrived with a dent. They refused to exchange it because they said that 10 days have passed so they basically cashed in for sending a faulty product - shocking service, how can they still be in business?

Stay away from this company

Placed an order. No communication regarding sink not available
Rang loop to chase. Asked for refund. 16 days later, still waiting for that refund.
Appalling ! Don’t want to know. Say contact your bank
Do not use! Useless

Good quality products at affordable prices and a swift delivery process, but very poor after sales customer care that lets the company down. They didn’t respond to any of my messages sent on the email messaging service or on the chat & wouldn’t let me return one item for £30 across 2 orders totalling £400 that I didn’t need as I was only just over a week outside their restrictive returns window (I only missed their window because our plumber was unable to start our job on the intended date). I’m sure they’d be able to re-sell the unused product but I’m now stuck with them instead.

So far I have had a positive experience with Modern Living.

I ordered an extractor fan for a very fair price and when it arrived it turned out to be too small for the intended area, my mistake, not theirs.

I ordered a larger one, again for a good price which arrived quickly and arranged to send the first one back.

Royal mail tracked service was not straight forward but eventually delivered the package and throughout the guys at Modern Living were responsive and helpful to my calls and emails.

Yet to test out the extractor fan but if it works as it should then I have had an excellent experience with this company.

Great prices and excellent service. Amreen and craig were very helpful.