app told me the withdrawal was complete, the bank has nothing, and support say its still processing on their side. two different answers and no way to tell whos right

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dark mode on, notifications off, autoplay limits configured. all three held after an app update, and the slots still load without issues.
Opened the cashier on my iPhone SE right after eating. The keyboard left the confirm button visible, and the verification code showed up before I changed apps.
uploaded my bank statement the 3rd and they accepted it. A week later, for the second withdrawal, they wanted the exact same document again, like nothing was on file.
Company details
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Contact info
12 Rue du Docteur Bouchut, 69003, Lyon, France
- info@modernpulse.space
- modernpulse.space
No recent history of asking for reviews
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