Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
Company replied
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Review summary
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Sara Z. was absolutely wonderful to liaise with. She was patient with my enquiry and level of detail I required since I was acting as a liaison and as a result, I was able to walk confident in the i... See more
Company replied
Julien and his team went far and beyond with their continuous support and guidance. They have really set the example for how any client interaction should be handled. Kudos to them.
Company replied
After many days of being unable to access compnay payroll - The Modulr team were superb when I contacted them for help (which was many times in the end) Calming, reassuring, knowledgable and very effi... See more
Company replied
Company details
About Modulr
Written by the company
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Contact info
Scale Space, 58 Wood Lane, W12 7RZ, London, United Kingdom
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4.5
Excellent
150 reviews
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Shay was incredibly quick and helpful…
Shay was incredibly quick and helpful with support, resolving an issue I raised same day.
June 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
fast and efficient :)
June 3, 2026
Reply from Modulr
Thank you for your feedback! We’re glad to hear you had a fast and efficient experience!
Good customer service
Good customer service. We are just setting up modulr and the team are very responsive and resolved my queries quickly.
June 5, 2026
Reply from Modulr
Thanks for the great feedback – really glad to hear your setup is going smoothly and that the team has been able to support you quickly.
Very helpful
June 2, 2026
Reply from Modulr
Thanks for taking the time to leave such a positive review — it’s really appreciated.
Fast response and solution.
May 28, 2026
Reply from Modulr
Thanks for the 5 stars! Great to hear we could respond quickly and sort this for you.
superb customer service
superb customer service - nearly immediate response to emails and so very helpful and responsive ! 5 stars from me !!
May 27, 2026
Reply from Modulr
Thank you so much for your kind words! We're really glad to hear you had a positive experience and that the team could respond quickly and helpfully. We really appreciate you taking the time to share this – it means a lot to us.
Reply from Modulr
Thanks for the positive feedback! We’re pleased we could respond quickly and get the requested files over to you.
Excellent customer service.
May 13, 2026
Reply from Modulr
Thanks for taking the time to share this — we’re really pleased to hear you had a great experience with our support team.
I'm posting this because they don't respond to support.
I signed up to Modulr on 24 April, and somehow they managed to charge me twice for the remaining part of April’s monthly subscription, even though the application had not yet been approved. It makes me question why you would take a payment for a service that was not yet provided (and then take the payment twice).
Then, on 5 May, they charged me again for the month ahead, despite the fact I still had not received approval for my application or access to the service.
I contacted support on 5 May to request a cancellation and refund. I received no response, and the application was still not approved. I followed up again on 7 May, again requesting cancellation and a refund. I then followed up once more on 12 May.
It is now 15 May. I still have no response, no application approval, and no refund.
I am posting this on Trustpilot in the hope that someone at Modulr actually responds.
If their service is this bad i would not trust them to be involved in banking transactions.
April 24, 2026
Unprompted review
Reply from Modulr
Thank you for reaching out and for your time earlier when we called. I would like to reiterate our apologies for the experience you had, which fell well short of the service we aim to provide.
We have now reviewed your case and taken the necessary actions — your account has been cancelled and the payments raised have been refunded. I’d like to sincerely apologise for the delays and the frustration this has caused.
We’re also treating this as an opportunity to improve, particularly around response times and visibility during the onboarding process.
If you have any further questions or would like to discuss this further, please feel free to contact our team directly at support@modulrfinance.com or on 0303 313 0060, and we will prioritise this for you.
Thanks again for bringing this to our attention.
Very helpful responses
The Modulr Support Team during the updating of our account details, were efficient, polite and helpful at all times.
April 30, 2026
Reply from Modulr
Thank you for your kind feedback. We’re pleased to hear the team were able to support you efficiently and provide a smooth experience while updating your account details. I’ll make sure your comments are shared with the team — they’ll really appreciate it.
I was amazed to could call a help line and someone answered
Quite a complicated issue so I was so pleased I could speak to someone (Which doesn't happen nowadays so well done for that) Olivia was brilliant.. she went away and worked on it and solved it. Give that girl a rise!!!
May 7, 2026
Reply from Modulr
Thanks for taking the time to share your experience — it’s great to hear this made a difference.
We know how important it is to be able to speak to someone directly, especially when things are more complex, so it’s really encouraging to see that reflected in your feedback.
I’ve shared your comments with Olivia — she’ll be delighted to hear this. We’ll make sure the recognition goes her way!
Exceptional
Modulr have gone above and beyond. From onboarding, to customer service, to sales. The experience working with Modulr has been incredible and surpassed any expectations.
The team are knowledgable, helpful, friendly and professional. An absolute joy to work with.
May 4, 2026
Reply from Modulr
Thank you for taking the time to share such positive feedback.
We’re really pleased to hear that your experience with Modulr – from onboarding through to customer service and sales – has exceeded expectations.
Our team takes great pride in being knowledgeable, professional, and easy to work with, so it’s fantastic to see that reflected in your experience
Excellent service
Excellent service when dealing with Modulr over an issue with Brightpay Payroll. Very helpful and informative.
April 8, 2026
Reply from Modulr
Thank you for your feedback. We’re glad to hear you had a positive experience and that the team was able to support you effectively with the Brightpay Payroll issue. Your comments are much appreciated.
Fluid
Modulr is very fluid and excels in area other don't, so keep it up and in no times you will be the number one payment platform.
April 8, 2026
Reply from Modulr
Thank you for the great feedback. We’re really pleased to hear that the AP setup went smoothly and that you’re finding Modulr easy to work with.
We appreciate you taking the time to share your experience.
Reply from Modulr
Thank you for taking the time to share your feedback. We’re really pleased to hear that Shay was able to help resolve the held payment quickly and efficiently. I’ll be sure to pass on your kind words to him — they’ll be much appreciated.
Shay was really helpful
Shay was really helpful and kept me informed on how my query was progressiong
April 2, 2026
Reply from Modulr
Thank you for the great feedback. We’re really pleased to hear that Shay was helpful and kept you informed throughout the progress of your query. I’ll be sure to pass this on to him.
Very fast response
March 23, 2026
Reply from Modulr
Thanks so much for your review! We're really glad we could get back to you quickly. If you ever need anything else, we're here to help.
speedy replies and solved my issue
March 16, 2026
Reply from Modulr
Thanks for the 5‑star review! Happy we could reply quickly and get everything sorted for you.
Reply from Modulr
Thank you so much for the 5‑star review!
We’re really glad to hear that our response time and actions met your expectations. Providing quick and effective support is something we care deeply about, and your feedback means a lot to the team.
If you ever need anything else, we’re here to help!
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