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960 Capability Green, Office 102, Luton, LU1 2PE, Luton, United Kingdom
3.5
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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I brought one of their hard drives through Amazon I ran a diagnostics on it and it revealed it had 41000 hours run time already and was fit for the bin. was meant to be new.
DO NOT BUY THESE HARD DRIVES… They are using old HD’s in new outer shell I bought one which stopped working and lost all my data - I opened up the case the HD was 2020 with over 15,000 hours use! I’ve reported this to Amazon too
Reply from Modustech
Thank you for taking the time to share this, and we're sorry that your experience with the drive fell short.
I can see that our team processed a full refund for you when you reached out, and I'm glad that side of things was resolved. That said, I want to address the wider concern you've raised, because it's a serious one and I don't want to leave it hanging.
We're investigating internally to understand exactly what happened with your unit. If there's a supplier or quality issue we need to act on, we absolutely will. We take this seriously and we'll follow the trail wherever it leads.
If you'd be open to sharing any additional detail (photos of the internal drive), please email us at info@modustechs.com. It would genuinely help our investigation.
Kind regards
Finally I feel relief, I’ve found the best brand I can trust…….Modus is the best, their customer services is top notch and their product are so amazing 😻
A brand I can trust finally, and the best part is that the customer service is always available to help.
Modustech is a trusted and reliable storage product creator. Products are authentic and first hand.
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