While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Welcome to Modviva, your destination for affordable luxury! We're your go-to source for pre-owned designer brands that won't empty your wallet. At Modviva, we pride ourselves on offering top-notch quality, sustainability, and a diverse range of styles and sizes. Our dedicated team is ready to make your shopping experience delightful and stress-free. Join us in embracing the beauty of pre-owned luxury without compromising your budget. Step into the world of Modviva and experience fashion that's both chic and eco-conscious.
United Kingdom
3.2
13 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I payed for my boots and I haven't heard from them & I mailed them a thousand times 🤬🤬
Reply from Modviva
Thank you for your review. We’re sorry to hear about your frustration; however, we do not sell boots. This review is not genuine and does not relate to our business, as we do not offer the product mentioned.
We believe this review may have been posted in error and kindly ask that it be corrected or removed.
Thank you.
I wasn’t sure what to expect buying second-hand luxury, but Modviva really impressed me. The bag I got is in amazing condition and looks even better in person. I’ll definitely be back!
Love my bags that I’ve bought from here! Such good quality!
Such good quality and amazing customer service 💗
I bought a bag for my sister and she loves it! Would recommend.
I ordered from this website and their bags are fantastic. Excellent quality and stylish. The website is user friendly, and delivery was fast. Highly recommended!!
Reply from Modviva
Dear Kenza,
Thank you for your feedback!
We're delighted to know that we met your expectations in all the areas. It's our constant endeavor to meet our customer's expectation and deliver a delightful shopping experience.
We look forward to serve you soon again:)
Sincerely,
Modviva
Purchase went very well, quality as well as authenticity. Very pleased with my bag.
Reply from Modviva
Dear Faty,
Thank you for taking out time and sharing your feedback!
We are delighted to know that you are happy with your purchase and we aspire to always meet our customer's expectations.
Eagerly waiting to assist you with your next purchase.
Sincerely,
Modviva
The product is at par with my expectations. I was afraid to buy preloved items before but this purchase gave me confidence and trust this industry. I am looking forward to purchase more from Modviva in the future…
Reply from Modviva
Dear Amelie,
Thank you for sharing your excitement with us!
We're absolutely delighted to know that had a great shopping experience with us. It's our prime aspiration to meet/exceed our customer's expectation and such feedbacks add to our motivation to do more.
Looking forward to many more delightful experiences to you:)
Sincerely,
Modviva
I ordered a bag from this company and they shipped it, but it never arrived. They've stopped responding to my messages, and the shipping company they used doesn't respond either. This is completely unacceptable! I'm angry and disappointed that I wasted my time and money on this purchase. I wouldn't recommend this company to anyone, and I suggest you steer clear of them.
Reply from Modviva
Dear Tom,
I want to start by apologizing for the inconvenience you faced with your recent order. We understand your frustration, and we take your feedback seriously. I'd like to provide some clarity on the situation:
We deeply regret that your order was lost in transit, and we fully acknowledge that this is completely unacceptable. As soon as we were made aware of the issue, we initiated a full refund to you. Please allow a few business days for the refund to reflect in your account.
Your satisfaction is important to us, and we appreciate your understanding in this matter. If you have any further questions or concerns, please feel free to reach out to us contact@modviva.co.uk.
We, once again, thank you for choosing Modviva and hope to be of service to you again.
Sincerely,
Modviva
DISGUSTING COMPANY THEY ARE SCAMMERS. DO NOT USE, THEY SHOW PHOTOS OF BRAND NEW ITEMS ANS SEND YOU BATTERED ITEMS THEN REFUSE A REFUND!!!
Reply from Modviva
Dear Laladae,
We appreciate your feedback, and we are genuinely sorry to hear about your recent experience with us. We take all customer concerns seriously and aim to address them promptly.
We take pride in accurately representing our products through images and descriptions. However, we understand that misunderstandings and discrepancies can occur. In your case, we already issued a full refund and accepted your return, even though it exceeded our standard 14-day return policy.
The satisfaction of our customers is of the utmost importance to us, and we remain committed to delivering high-quality products and excellent service. We continuously strive to improve our processes to prevent similar issues in the future.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Modviva
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
